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"I have no complaints at all to this Onsen Ryokan. It is definitely an old building, but the upkeep was done well. We were slightly late to check in (need to check in by 6pm so that the kaiseki dinner could be served), emailed them on their way and they replied pretty fast. We were greeted by the receptionist that is able to speak fluent English, she showed us around and sharing the facilities available. One small disappointment is although we mentioned we would like to have dinner together with 2 other rooms (our parents and siblings) when they asked us via email before the trip, they didn't manage to arrange it (and we arrived too late to make necessary arrangements). Nonetheless, the breakfast at the hall 2nd day they did arrange a big table for 9 of us including a kid and an infant. The onsens are superb, it is clean and has clear instructions what to do. When I visited, the ryokan is quite quiet, I enjoyed the serenity a lot!"

"The room is great! Quite spacious, but most importantly, good insulation! The shower and toilet are separate, which is good and the whole place is spacious. Towels provided, microwave in the corridor Also, the hotel is close to the train station and convenience store"

"Visited one of Japan's top three hot spring towns and booked a traditional Japanese-style room at a century-old hotel, which included two meals. The hotel offers a shuttle service from the train station, which was incredibly convenient. Check-in was a breeze thanks to the friendly staff at the front desk who spoke Chinese. The room was exceptionally spacious with stunning views from the window – perfect for two people. The hot springs themselves, both indoor and outdoor, were wonderful. Gero Onsen truly lived up to its reputation; my skin felt incredibly smooth after a soak. Free cold drinks were available post-soak, and the milk from the vending machine was particularly delicious! The meals provided by the hotel were also plentiful and tasty. The entire hotel had a very authentic Japanese ambiance. Although we only stayed for one night, we're already looking forward to a longer visit in the future! Highly recommended to everyone."

"The hotel is located on Mt. Gero, and you have to take the hotel shuttle bus to get there. However, because the hotel is in the mountains, you can overlook the scenery of Gero. The hotel does not have many hot spring facilities, but the hotel's brunch is very rich, which is similar to other hotels in Oedo Onsen Monogatari."

"Impression: Ogawaya was one of the three day-trip options I considered for my Gero trip last summer, and it left a great impression then. So, when planning this winter trip, I really wanted to stay here for a night. Since I booked late, I was lucky to even snag a room. Service: The front desk had a Chinese-speaking staff member who was, hands down, the loveliest Chinese-speaking person I encountered on any of my trips. Unlike some uncomfortable experiences I had at Dormy Inn Kumamoto and with the Nohi bus today, this young lady was genuinely warm and friendly. Facilities: During my day trip last summer, I only got to use the women's bath that was open in the afternoon. It was very clean and had a silk bath. This time, I tried the other bath in the morning, but I still feel that Sagi-no-yu has a more unique charm. Also, on the first floor of the scenic view building where I stayed, there's a 'Can Onsen' (sparkling onsen) which is open to women from afternoon to evening. It features a highly concentrated carbonated hot spring. Although it's artificial, it's definitely worth trying. The lobby has a self-service drink bar, and after a hot spring bath, enjoying a cold orange juice while watching the river flow by outside the window is incredibly relaxing. Drawbacks: The only downside was the noise from my next-door neighbors. I don't know who they were, but this is the only Japanese hotel I've stayed in where I've experienced such loud noise. Despite having two layers of doors, I was disturbed both in the evening and in the morning. Highlights: A great bonus is that the hotel's refrigerator has a freezer compartment – a freezer compartment! Perfect for storing ice cream!"

"The hotel is close to the river, a little distance from the Gerv Hot Spring Street, the gate is closed at 6 pm, it is not convenient to enter the door, the dinner is actually Western food, not very delicious, the double room is a 150 bed, friends travel is not convenient, 2000+ room rate is not recommended to live here, hot springs are OK, It is the most cost-effective hotel on this trip to Japan."

"Stayed there for two nights. In-room onsen was good, staff at reception excellent. Food was simply terrible. Rice was cold (personally it’s simply unacceptable in any Japanese restaurant except for sushi may be?), the chef seems to enjoy making fusion dishes (and except that they were unappetising). To name but a few, we had strawberry mousse for starter, tofu (which was bitter) and pickles with miso for mains, and who’d put diced apple in an apple sorbet?? (Felt as though I was biting into ice cubes). The waitress was also extremely impatient and rushed us through our meals (we finished our dinners within 35 minutes, breakfasts 20). I honestly cannot recommend this hotel. Sorry, but no."

"+ : beautiful, traditional Japanese hotel with nice tatami rooms. The room was spacious and confortable with all necessary amenities. The outdoor onsen was great and almost empty when I went. The breakfast buffet is ok. - : a LOT of stairs in the building (very difficult for elderly and disabled people, but also people with big suitcases!). There is a car that theoretically can pick you up at the train station or drop you off but I couldn’t use it when I arrived because I received no information on it beforehand or when I left because it only starts at 10am. The onsen is not tattoo friendly and you have to pay for the tattoo cover. Staff was kind but most of the time unable to offer solutions Overall, a beautiful ryokan but for the price, you can find better."

"Environment and Service: The hotel is quite large and relatively new, with a big courtyard perfect for a stroll. There's also a shuttle service to and from the station. The only minor drawback is that rooms on one side face the train tracks, which can be a bit noisy, and the soundproofing isn't great."