101 κριτικές
Sleep Inn Nashville - Brentwood - Cool Springs
Brentwood|0.21km από Best Buy
My husband and I were initially impressed with our accommodations at this hotel. We did encounter a few issues, but as they were nothing major, we did not press the issue. The air conditioner would not keep the room cool during the day (as many others say in their reviews of this hotel), but luckily the nights were cool. There was only one working lightbulb over the sink (two were burnt out), so we sacrificed our bedside lights and just used the bulbs from them to replace them over the sink. The bathroom itself only contained a toilet and stand up shower, and was the smallest bathroom we have ever experienced in a hotel. The door to the bathroom itself was a pocket door that did not close properly, again, we did not press that issue. There were dirty splashes of God knows what on the door frame in the bathroom (and the bathroom is so small your knees are basically touching the door frame when you sit) but again, we did not bother anyone, just took care of it ourselves with some Clorox wipes. Two days after our checkout we see another $88 charge from Sleep Inn on our credit card. I called immediately and spoke with Jackie at the front desk and she informed us we were charged for damages that occurred in the room. When asked for details I was told a toy was flushed down the toilet and a plumber had to be called. After pressing for further details, as it was odd to hear a toy had been flushed when no children were occupying the room, all I was told is that they heard a vibrating in the toilet and had to call a plumber to roto-rooter it. We experienced various minor issues during our stay, but we had zero issues with the toilet. After informing Jackie again that this absolutely did not happen and that no toys were flushed down the toilet during our stay, I was told nothing could be done as I had initialed on check in that I was responsible for any damages. I was told I was unable to speak to a manager, and that they could not call me, but I could call tomorrow to speak with them. We have been Choice Privilege members for many years now, and I have always prided myself with being a very considerate guest. We keep our rooms clean, our trash tidy (we even bring one larger trash bag to consolidate from all the tiny trash cans in the room), dirty towels are always placed together in a pile in the bathroom as a courtesy to the housekeeper, everything is removed from the fridge, etc. This is the first time we have ever been falsely accused of creating damages to a room. We weren't even going to be notified of the allegations, just charged a full night's amount to our card without a word. I would avoid this hotel, as it unfortunately appears the negative reviews are true. We will no longer be patrons at Choice Hotels. 
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