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What a surprise. Entrance, garage, check-in were so easy. But there was another big surprise: we were upgraded to a Suite. Room and bathroom were prefect and clean. The restaurant food was very good. There is a nice terrace overlooking the large swimming pool. The staff was very professional and extremely friendly. Breakfast was a very well appointed buffet. The location was perfect for us. Not too far from the freeway without the drawbacks and not too far from Lugano that can be reached in less than half hour. We highly recommend this hotel.

The room is very good, the room is facing the lake, the scenery is very good, but unfortunately there is no time. The most dissatisfied is the front desk clerk. I feel unfriendly to the Chinese and the tone is really hard. Is this a five-star waiter? ?

The Hotel is situated in the middle of Paradiso Park, south of Logano, with a splendid view of the town and Lake Lugano. The rooms are nice and spacious with modern furniture and lighting management system, etc. The restaurants consist of a brasserie and a Michelin-level restaurant, which are handled by a service-minded and professional staff. The reception works fine and handles all our requests for boat trips, hiking, trains, and use of electric cars (Smart)/bikes that are a part of the hotel amenities without a separate charge. There is a big garage for cars beneath the hotel, which came in very handy upon our arrival from southern Frace as northern Italy suffered its worst hailstorm in centuries. We were very happy about the spa section, which we used several times.

[Suitenhotel Paco Paradiso] (Lugano Station) The hotel is not at Lugano train station, closer to the next stop Paradiso. Out of the train station, you need to push the luggage to go uphill, walk 15-20min, very tiring. The hotel is built on the hillside and on the mountain, so Lobby is on the 2nd floor. And we booked the terrace room, in the PL floor, lawn, recliner, lake view, sunset... After all, it belongs to the Italian-speaking area, so the staff looks more like a passionate Italian. When checking in, there will be a welcoming welcome drink and a coupon to print the name of the occupant. The blonde glasses sister at the front desk will send us to the room and introduce the hotel facilities and opening hours all the way. At the moment of opening the door, I was shocked. The room area is not limited to the 24 square meters marked on the website. It is so big... Once the bedroom is in another room, the living room will be very spacious. The large writing desk is convenient for me to open the computer to process the mail. In the living room, two pull-down children's beds are hidden, which is suitable for a family of four. Slippers, shampoo and hair care kits, hotel amenities. The automatic flushing smart cover is installed in the toilet bowl. Compared to the balcony room upstairs, the room with its own garden terrace feels more like a house, lake view, and unobstructed view. Gym, sauna, bar, nightlife, choice. The first 2 items are free. When checking out, in addition to the room fee paid by the ctrip guarantee to the store, an additional tax is required: City tax: 8.8 CHF Tourist tax: 3.4 CHF Inform the front desk, you can call the taxi (Taxi) to the train station at any time. We thought we would send it to the nearest Paradiso train station. No, the driver sent us directly to the more Lugano station, 20min, and went downhill. This hotel (197 CHF/night, excluding breakfast) is more suitable for leisure vacations. Sign up at the hotel front desk for activities: mountain climbing, culture and art. When you leave, go to Foxtown and sweep the goods.

When you see the beauty of this resort, you expect a unique up-to-standard experience. And then you get there, most of the staff will be very nice. And then everything else falls short. We drove an hour and a half from Milan to get to this place. The photos and display online showed that it was worth it. The pool area is fantastic. The view from up top is superb. And then you get to your room, and you’re thinking “this doesn’t feel like a $350 per night kind of room 🤔”. We call downstairs asking to get something to eat. And there it goes, the horror story of Italian Villa type hotels: kitchen hours. You don’t make kitchen hours you don’t eat. Period. But you’re thinking “when a hotel gives itself a 5 star rating, isn’t it required to serve food 24/7?”. Anyway, “kitchen is closed” was the imposed reality. So we had to wait. Dinner time came, we were tired so we asked to order to the room. Now I’m all for a luxury resort charging me high for fine dining. But I got 4 raviolis, and a small portion of what was supposed to be risotto, but that looked like army rice swimming in a lot of liquid, with lumps of something on top. The raviolis tasted bitter, and the risotto was simply repulsive. And they priced those at around $80. Please look at the photos and see what I mean. At breakfast, where the staff were more than courteous, we then discovered that the kitchen was indeed sub-standard at this place. The food items were okay. Budget hotel level okay. But that is not good enough for a resort at this price, is it? I mean for me to have a mini croissant and not have another, tells you something about how not that great they are. Same goes for the cakes etc. Sub-standard. We ended up returning the food and ordering a cheese sandwich and fries. Which we then had for lunch the next day, because, we arrived to the restaurant 6 minutes after “kitchen closed”. Even the fries were not great. Can you imagine a kitchen screwing up on fries? On the third day we had an emergency back home so we had to leave. We asked them to cancel the third night, and we were going to leave at 9am which is way before checkout time. They refused. We then asked to pay half a room rate as penalty, but the full rate was too much. Especially that we had stayed two nights already. They refused. And so we got charged $350 for a night we didn’t use. I believe that this hotel was beautifully designed, then handed over to management (or the owners themselves) that is not fit for such premises. And cannot hold the required standard. What a disappointment.

The hotel is well-positioned on a quiet street, just 100 m from the Mount San Salvatore cable car and within easy walking distance from the Paradiso port on the Lugano lake. They seem to have a clever cooling system. Air conditioning works while you're out of the room and when the key is plugged in, it is you who control it. Rooms are clean but the walls are painted in ugly dark colors. Bathroom is efficient but not fully friendly. Breakfasts are decent but not more than that. Just one coffee machine installed in the dining hall. Sometimes you have to wait after 1-2 persons. Reception staff are friendly. The hotel is more geared to short stay business rather than for more demanding touristic stay.

Abbiamo soggiornato in questa struttura per la visita giornaliera del Lago di Lugano e complessivamente ci siamo trovati bene; ottimo parcheggio incluso sotterraneo, camera abbastanza piccola ma pulita e staff professionale. Buon rapporto qualità prezzo considerando che ci troviamo in terra svizzera. Non abbiamo usufruito della colazione. Rossano & Gioia