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"I loved the hotel, the receptionist was very kind to make check in and check out"

"So our beloved friends were looking to celebrate their engagement with us; someplace amazing. Doing so in a safe way during the current pandemic proved challenging. Luckily I had met MJ, the general manager of the pool club at the Virgin Hotel, who offered her amazing private outdoor patio to host the occasion. The drinks were refreshing, the food delicious, and the view was captivating- the best I've seen of downtown Nashville. Looking from the iconic Batman Building to the Parthenon was a sweeping, breathtaking view. Before long the bride-to-be was dancing to the music, saying ”I am so, so happy”. We were shown incredible service from the time we dropped off our cars with the valet staff, and our server Conner was attentive and friendly, seamlessly becoming an important part of our evening. Thank you MJ, Conner, valet staff, and anyone else at Virgin Hotels who helped make this special night perfect."

"Scott was the attendant when we arrived. He was amazing. He was kind, courteous, and extremely helpful. He deserves a raise and a promotion. I was in the 4th floor and the hallways hah ac extremely strong chemical smell, like industrial glue or paint thinner. It was enough to take your breath away. It didn't get into the rooms thankfully, but you certainly didn't want to leave them because it was so strong. We were advised by Scott that the hotel was undergoing renovations and he was extremely apologetic. The room was clean and comfortable. Unfortunately the same can't be said for the shower. The water was lukewarm at best and not warm enough for my granddaughter or daughter to take a shower. We were unable to try the breakfast as we woke up to an area wide power outage due to extreme weather. Overall, the best thing about staying here was the outstanding customer service we received and that would probably be the only reason I would come back again."

"TBH I was shocked. I have not stayed at a best western in many years because I put it so far down the list. Check-in/ out took less than 2 mins. Room was a mini suite and had a couch, coffee table, desk, microwave, coffee machine, fridge, more. Spotlessly clean. Fantastic for my needs.Only glitch was the literal fire drill at midnight on fri. No fire. Faulty sensor set off the fire alarm. Fire truck, people in gear searching the hotel, lobby full of people, screaming buzzer n flashing lights. Just an accident and a bit of drama. Finally got the buzzer turned off and back to bed. I will stay there again. Oh and breakfast was decent. Again I was surprised. Very good stay."

"Stylish and lovely hotel, designed in pink all over. A good place to take photos."

"The location is pretty good, and it's convenient to downtown. There's a very famous local fried chicken restaurant downstairs. There's a supermarket nearby for shopping within a five-minute walk."

"We didn’t get to use all the amenities, but what we did get to use was nice and clean. The staff was friendly and we had a spacious room. My only complaint was that the bathroom was a little small, but it was clean and that’s really what matters!"

"Hotel was fine. Bed was not very comfortable and pillows were pretty soft with very little firmness. Room had a full kitchen with fridge. Unfortunately, the dumpsters that were located just behind the building were emptied around 2:30am Thursday morning and were incredibly loud. I was on the 5th floor and it woke me up and felt like it lasted for 30 minutes as the trash truck picked up, emptied, and slammed them back on the ground (probably 5 dumpsters). I wouldn’t recommend staying here just for that reason. Trash can in the kitchen had trash in it when I checked in so I question overall cleanliness. Also was not a fan of the pin pad to enter the room (and building after hours). About 2 blocks from Broadway so a very walkable distance."

"The room is large, the sanitation is very clean and the service is very good."