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"The staff were kind and easy to work with, the location was good and close to trams, but far from the main shopping and restaurant districts in Bourke St and Collins St. The hotel room was neat and clean, however I couldn't find a hairdryer"

"The hotel is beautifully designed and very well maintained. Everything was clean and tidy throughout my stay. The location is excellent, with convenient access to transport and nearby attractions. The staff were also very friendly and helpful, which made the experience even better."

"Overall, I was satisfied. The location is excellent, right next to Southern Cross Station, within walking distance to free tram stops and supermarkets, making getting around super convenient. The room was clean and tidy, the staff were friendly and helpful, and it offered great value for money. However, some facilities are a bit dated, and they don't provide disposable toiletries like toothbrushes, so I recommend bringing your own."

"For Chinese travelers, having a hot water kettle is incredibly important. The one-bedroom apartment was very spacious, with plenty of room. The washing machine and dryer were a huge convenience, allowing us to pack lighter. The induction cooktop, oven, cookware, dishes, and dishwasher, combined with the large supermarket nearby, made cooking a joy. Australian beef and lamb are truly delicious! Laundry detergent, dishwasher powder, dishcloths, salt, and pepper were all provided, which was very helpful. The neighborhood is new, quiet, and close to both the beach and tram stops. It's also within the Free Tram Zone. The front desk staff were friendly and always happy to assist. This is an excellent choice for families with children."

"We have stayed for 4 nights in this apartment it’s quite smooth on the arrival date for check in. But after 6pm, you need to contact reception in advance. Our apartment is clean and location is good as we can grab the uber easily for the city visit. Besides, gym and swimming pool is included and security is good enough. For the kitchenette, equipment is adequate for us to cook the food while washing machine is nearby. Definite will come back again. T"

"Overall comfortable 1 night stay. Booking/Room as described, with all necessities provided. Staff were welcoming, warm and helpful. I would recommend Quest Docklands and would consider staying again myself. Fantastic location with walkable surroundings and nice sights! Smooth check-in & check-out process; precheck-in option is a great feature, I saw it too late to utilise. Air vents may need cleaning as it didn't feel as cool as expected, woke up a little sweaty but the humid morning could have been messing with temperature. Air definitely flowing though as had to fiddle with the curtains to minimise slight bumping sounds it was making against the frame. I appreciate the welcome letter, especially the clarification on the no smoking policy. Environmentally conscious attention, always a plus!"

"I have been busy since returning from Australia, but I always remember that I owe the Melbourne Grand Hotel and its enthusiastic and responsible staff a five-point praise! I flew from Perth to Melbourne that day, took the skybus from the airport to the Southern Cross Station, and walked for ten minutes to the hotel early in the morning. I originally planned to store my suitcase and borrow the bathroom to wash and change clothes, and then went to the surrounding breakfast and sightseeing. The night shift was not off work yet, and the cleaning lady had just started work. They saw that I was tired and embarrassed, so they said that the room type I booked had just been checked out, and immediately arranged for cleaning work. I waited for about half an hour and checked in early. After going out and returning to the room, I also received a handwritten welcome message from the duty manager and very delicious chocolates, which was very thoughtful! Very heartwarming! This hotel is only separated from the Southern Cross Station by a road, and then you have to walk more than a hundred meters along the hotel house to the hotel front desk. The Southern Cross Station is close to the hotel. Woolworths is on this side of the hotel, and Coles is on the other side. The surrounding dining and shopping are quite convenient. You can walk to the Yarra River or the city center, and you can take the free tram a little further. The room is loft style, fully equipped with kitchen facilities, and very comfortable. This is my second time in Melbourne. This time I choose a better hotel than the last chain brand five-star hotel. I will stay here again if I have the chance to go to Melbourne in the future."

"We had a fantastic stay at the Melbourne Marriott Hotel Docklands. Everything about our experience was wonderful. The highlight for us was definitely the pool. The water temperature was perfect—not too hot and not too cold—and our kids absolutely loved it. In fact, they didn’t want to get out! The view from the pool area was also amazing and made the experience even more special. Breakfast was great with plenty of options, and the staff were incredibly friendly and accommodating throughout our stay. They made us feel very welcome and well looked after. We will definitely stay here again in the future and have already recommended the hotel to our family and friends. A truly enjoyable stay!"

"The location is right on the edge of the city center, lively and quiet, the environment is good. However, the front desk is not in the same place as the apartment and needs to be found, so it is best to know some English. In addition, the house is separated by a partition, the sound insulation effect is not very good, the party is opened next door, and it is very loud."

"location is perfect, right infront of the free tram zone, the room was clean. sadly when we arrived early in morning, there's no one in the receptionist desk and have to wait until someone out from the building so we can entered the building. and cannot ask for early checkin. otherwise the hotel is perfect. nice stay anyway."