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We visited The Vila Gale in Santa Cruz earlier this month and had one of the most wonderful and relaxing holidays ever.... We were a little nervous before we went as there were a couple of negative reviews which were quite concerning, all we can say is please please just ignore them...in fact we were laughing with fellow guests just how ridiculous they were. The hotel itself is spotless, the staff are all without exception friendly, competent and extremely hard working... special mention to Christina and Katrina on reception, Sandra, Louisa and the lady with the big smile in the Restaurant and pool bar and Catrina in the Spa who helped make our holiday special as did all the staff.. The food in the restaurant was excellent, I am vegetarian and was never stuck for something to eat...yes, not everything is labelled but all you do is ask and the staff will advise...If you are staying for 7 days or over you can visit the Al a Carte restaurant....we definitely recommend! The spa and it's facilities again are spotless, you have to wear a swimming cap in the indoor pool but you can buy one from the hotel if you don't have one. Sandra Cruz is a beautiful quiet location with little shops and restaurants...all on the doorstep... We never go back to the same place twice but there is always a first..,we have booked a cheeky little week back there next month and are so looking forward to our visit

Set in a prime location of Madeira Island, Hotel Royal Orchid puts everything the city has to offer just outside your doorstep. Both business travelers and tourists can enjoy the hotel's facilities and services. Take advantage of the hotel's 24-hour front desk, family room, car hire, restaurant, newspapers. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like air conditioning, heating, balcony/terrace, telephone, television. Recuperate from a full day of sightseeing in the comfort of your room or take advantage of the hotel's recreational facilities, including hot tub, fitness center, sauna, outdoor pool, indoor pool. For reliable service and professional staff, Hotel Royal Orchid caters to your needs.

We booked this as just a cheap alternative, we were just in Madeira to sort out paperwork for getting married here later this year. I have to say, the Duas Torres was way better than we thought it would be. Room is big and spacious, we were on the 11th floor so had great views. Aircon worked well, comfy bed. The staff were all great and helpful. Pool was nice, and great location for us. Only negatives were... Bathroom smelt the whole time we were there, it seems to be a fairly common issue here as far as I can tell. 2 lifts, but only 1 is for guest use!?!? No idea why, but can make waiting for a lift painfully slow. Other than that, great hotel for the price!

Pedro pobyt all inclusive. Uwagi dot. hotelu i Machico: - dobre Wi-Fi w pokojach i częściach wspólnych hotelu - łóżka 1 osobowe zsuwane razem (mają tendencję do rozsuwania się). Dobre materace. Do okrycia prześcieradło z zawiniętym w nim kocem i narzutą, oddzielnie dla każdego łóżka. Rozwiązanie dyskusyjne - koszt sejfu w pokoju to 14 euro za 7 dni - duży TV, w którym są wszystkie istotne info na temat hotelu - kiepskie wyciszenie akustyczne ścian i stropów (słychać nieco głośniejsze rozmowy). Dobre wyciszenie okien, praktycznie nie słychać szumu oceanu - wystarczająca na 2 osoby ilość szaf i półek. Przy łóżkach lampki nocne - na zewnątrz temperatury ok 16-18°C przy zachmurzeniu (w połowie stycznia). Po zamknięciu okna w pokojach w miarę ciepło. Klimatyzacji nie udało nam się włączyć. - w pokoju tylko 1 wolne gniazdo elektryczne. Można kupić w sklepie Continente rozgałęźniki elektryczne, w rozmaitych wersjach już od 1,5 euro. Niestety w moim pokoju położenie komody blokowało ich włożenie do gniazda - w hotelu (10 pięter). Są 2 przeszklone i nowoczesne windy. Od 3 pietra w górę zapewniają świetny widok na ocean. Niestety, strasznie wolno się otwierają, co radykalnie opóźnia ich pracę. Czasami, przy większym ruchu, zdecydowanie szybciej przejść po schodach - codziennie do pokoju jest dostarczana 1 butelka wody (1 litrowa, jeżeli wypiło się poprzednią). Chociaż niektórzy skarżyli się, że jej nie dostawali, - w łazience jest wanna z kotarą, 2 mydła w kostce, 2 szampony do włosów, gniazdo elektryczne. Brak suszarki do włosów. Ręczniki dobrej jakości w wystarczającej ilości. Woda w kranach miękka. W moim przypadku brak konieczności zakupienia żelu po kąpieli - hotel ma 50 lat, lecz jest bardzo zadbany i czysty. Kłopotliwe jest odnalezienie części wspólnych, np. restauracji, baru, zejścia na basen, itd. z uwagi na nieintuicyjne zaprojektowanie tej części hotelu - pokoje są sprzątane bardzo dokładnie - w hotelu jest dobra i nienachalna obsługa - animacji nie zauważyłem, co dla mnie nie było wadą. Wieczorem są koncerty na żywo - położenie hotelu fantastyczne, ok. 20 m od wód zatoki. Okna w lobby i restauracji zapewniają panoramiczny widok na zatokę i ocean, niestety częściowo przesłonięty przez drzewa - zimą w hotelu jest otwarty jedynie bar wewnątrz hotelu (Piano Bar – 2 poziomy powyżej restauracji). Dostaniesz w nim np. drinki, soki, kawę, brandy, whisky, wódkę, wino (w tym 4 rodzaje wina Madeira). W przerwach między posiłkami dostępne są w określonych godzinach bardzo skromne przekąski, głównie chleb tostowy z żółtym serem i wędliną oraz kuleczki z dipem. Chętnych na przekąski nie zauważyłem - ok 10-15 min. spacerem od hotelu znajdują się 2 duże markety Continente oraz Pingo Doce (w tym drugim zjecie nawet ciepły posiłek i napijecie się kawy) - okna w pokojach wychodzą na ocean lub na zatokę i panoramę Machico -goście hotelowi to większości francuscy seniorzy oraz Polacy - blisko do przystanków autobusowych, ok 200 m do przystanków do i ze stolicy

When you stay at Albatroz Beach & Yacht Club in Santa Cruz, you'll be next to a golf course, within a 5-minute drive of Palmeiras Beach and Machico Beach. This 5-star hotel is 10.7 mi (17.1 km) from Madeira Botanical Garden and 11.9 mi (19.2 km) from CR7 Museum.Treat yourself with massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the complimentary shuttle, which operates within 1 kilometers.Enjoy Mediterranean cuisine at HIBISCUS, a beachfront restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Continental breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Santa Cruz? This hotel has 1076 square feet (100 square meters) of space consisting of conference space and a meeting room. Free valet parking is available onsite.Make yourself at home in one of the 19 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Very good location, various full breakfasts, staff available. The weak point is that there are only six places where you can park, but often you already have it. The possibility to park in the casino's parking lot is up to € 6.30 throughout the day. Another weak point of the soundproofing of the room is the sound of TV, doors in the adjacent room. Sufficient hotel, pleasant pool, jacuzzi hammam and small gym for 3/4 day!

Hotel Quinta Da Penha De Franca is within it's own complex and is up the hill from its sister hotel Quinta Penha de Franca Mar. You can use the facilities within Quinta Penha de Franca Mar as well. Both are linked together by means of a private bridge which goes over the road, this is pretty seamless, but you do have to go out the door of the De Franca and buzz back in, but too much of an issue. Quinta Da Penha De Franca is set within gardens and has a heated pool which can be used, complimentary pool towels provided. You can also use the pool at Franca Mar which is unheated, but was still warm enough, and is salt water, from here you also have direct private access to the sea. Rooms are of a good size, I would recommend staying in the main complex rooms. There are around 4 rooms which are around Rooms 40-44 which are separate from the main complex, that can be nice, but note the Irish Bar is just over the wall, so can be a little noisy at times. Rooms were clean, air conditioning good, TV and mini bar, which if you want to indulge was good value. Beds were big, and very comfy which helped for a good nights sleep. Room Service is also available, though oddly no complimentary tea & coffee provided in the room, which I would expect in a four star. The location is excellent, on the edge of the hotel area means a short walk into town, and short walk to other restaurants and bars in the hotel district so a real positive. Parking is also very good, they have a large free to use carpark, so brilliant if you are planning to hire a car to explore the island like we did, we had no issues parking. Breakfast was also very good, a mix of continental, Portuguese and cooked buffet options. Service was friendly and overall a very enjoyable stay was had.

This hotel is in a beautiful location. The sound of the booming ocean made me realise how small and insignificant I am. To the left of the hotel is a wonderful lido used by locals (payable) that is worthy of a visit, and to the right are several lovely beach bars. It was at these beach bars (amongst other places) that we tended to eat. The food was awful, and there didn’t seem to be any consideration of a full meal plan. In addition, there appeared to be the previous evening’s left over vegetables served for breakfast. Most worryingly however was the amount of time food was left standing. It was only like warm ever, and so incredibly unhygienic. The drinks selection was ok, there was entertainment most nights if that’s your thing, the bus to Funchal was prompt (as was the local bus just through the tunnel). I would not stay here again, but I would stay in this area. Being just outside Funchal was ideal. Take some trips, explore the city, ride the cable car, and then watch the sunset.

Very atypical hotel which has a magnificent view over the bay of Funchal. A real paradise for me because not too crowded, quiet and easily accessible. Also advantage of being only 10 minutes from Funchal. The staff is also at your service. 🥰🥰🥰

Location is great. Housekeeping excellent. Room was clean and comfortable. My bed was comfortable but my husband's bed was not (can feel the springs). The hall carpets very dirty. Lack of staff. Poor customer service at reception. The process was not explained for the pool towels and the parking card. We did not receive pool and parking cards in our envelope. The roof top pool is very nice. No staff there though. No bar men available. It is extremely hot and there's no shade provided. We asked for umbrellas but were told they don't do that in October even though it was mid 30s!! It was too hot to be there without shades!! The neighbouring hotel had umbrellas. With staff attendants always present. The wall plant, at the pool, was knocked over and soil was left on the pool deck. The soil spillage was still there 3 days later. Breakfast is included. It has a lot of variety. Cold foods great (fruit, breads, cakes, cheeses) but hot food was a low rating (eggs tasteless, bacon and pancakes sit too long and are hard),