Brandon Lodge

"Email received saying check in was until 9:30pm (this information was not available at booking). As I was leaving work late I contacted Monique who was very helpful and advised that we could still access our rooms. When we arrived our rooms were very clean, comfortable, warm and had everything we needed. They are a bit dated but felt cosy. Hot water for a shower took about 5 minutes to run through but was powerful enough and warm. The only thing in the room that would help is another hook in the bathroom for towels as they kept falling in the floor - only a minor point though. Monique served us at breakfast on our first day - nothing was too much trouble. She was attentive without being too much. Rooms were cleaned and made up whilst we were out. The only slight negative was the second morning there was a different staff member at breakfast who wasn’t as helpful or welcoming - granted it was slightly busier with 4 more tables than ours. I received less food when I made the same order and we received less toast (3 full slices for 4 people) than on our first breakfast. We weren’t checked on and so I had to catch the lady who served us and she seemed a bit flustered by this. I requested some more toast but rather than just bring more she wanted the last two slices to be removed first so she could take the toast rack (we were going to eat but this felt odd as I assumed there were more toast racks in the kitchen). By the time we received the toast we had all nearly finished our breakfasts. The lady then asked to clear the table and I requested that she wait until we had all finished eating. She continued to take all plates except mine whilst I was eating still which felt rude. This made me feel rushed and in the way. I would appreciate if the room was busy and tables were needed but this was not the case and it was still within breakfast service. When we left the table, bowls were still left so it does make me feel like she just wanted us to leave ( despite us being there for only 35 minutes). I appreciate this could just be down to experience but it may be helpful for this lady to see how Monique manages the breakfast at Brandon lodge. Overall we had a great stay. The hotel is comfortable, clean but a bit dated. We would however return and reccomend."

Granary 1