The Fuxian Lake Wuluojia · Light Luxury Resort Hotel (Fuxian Lake Scenic Area Wetland Park Branch) provides a great place for travelers to relax after a busy day. Visitors to Chengjiang will find that the Fuxian Lake Wuluojia · Light Luxury Resort Hotel (Fuxian Lake Scenic Area Wetland Park Branch) is a fantastic accommodation choice. The hotel is located approximately 57km from Kunming Changshui International Airport. The nearest airport is Kunming Changshui International Airport, approximately 57km away. The nearby area boasts an abundance of attractions including Fuxian Lake Yuquan Beach, Fuxian Lake‑Taiyangshan Resort Town and Fuxian Lake Sun Mountain Sailing Base. After a long day of sightseeing, guests can retire to the comfort of the hotel. For those driving themselves, parking is provided on site. Our guests consider this hotel to have excellent service. This hotel is particularly popular with those traveling with families.
"Facilities: The room design has a Greek flair, making it feel very cozy. The in-room lighting and other amenities are smart-controlled.
Cleanliness: The hygiene was quite good.
Environment: The hotel is located in Xiaowan Village, offering beautiful scenery and a quiet location. You can enjoy views of Fuxian Lake from the room.
Service: We arrived by car around 9:30 PM. Unable to find parking, we contacted the hotel, and a staff member warmly greeted us at the entrance. However, due to the New Year's Eve crowds, there wasn't enough parking, so we had to park elsewhere. The hotel promised to cover the parking fee. After checking out, I showed them the parking payment screenshot, and they asked for my QR code for payment. However, from check-out at 10:30 AM until I got home at 9:00 PM, I still hadn't received the reimbursed parking fee.
Complimentary fruit, tea, Americano coffee: Since we arrived late, I didn't have coffee at night and asked the hotel if I could have it the next morning. They agreed, stating coffee was available from 8 AM to 11 PM. However, when I messaged them at 8:30 AM the next day asking for two coffees, they said they would deliver them at 10 AM. They were never delivered, even by 10:30 AM check-out. The other fruits and tea were also not provided.
Overall, the hotel's environment, cleanliness, and breakfast were good, but the service attitude was quite casual. They failed to deliver on their promise to cover the parking fee (20 RMB) and provide the complimentary coffee."