Ξενοδοχεία με Hot Tub σε Capital

"the service was great! i was expecting them to have water facilities (i.e pool or hot tub) so that was a bit disappointing the breakfast was great, although have extra waffle batter out would be helpful! clean rooms, great staff and great location overall i would come back again"

"I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution."

"Great hotel great location ,stopped here many times ,parking is now better but still costs you $20 day but it is downtown ,heating in room very poor ,had to ask for additional heater .this room also had large windows with a view to the ocean which was great ,but heat loss from windows with a small portable radiator was not sufficient ,but luckily this room had an open fireplace ,so I sublimated the heat by making a nice fire ,may be a good idea for the hotel to offer to sell the logs rather than me going out to a hardware store to buy them"

"Very clean, the beach is very convenient for walking, the sea view is also good, that is, if you drive a large off-road vehicle, the hotel's parking lot can't stop, you have to stop in the public parking lot that is a distance from the hotel, the overall feeling is good."

"It’s such a fabulous hotel! The location is perfect — very convenient for visiting all the main attractions. The staff are incredibly nice and welcoming. I’ll definitely choose this hotel again next time I’m in Victoria."

"The room decoration is very good, the style is elegant, personally like it, although it is niche, but the health is good, the breakfast is also great, the external construction site affects the experience of entering and leaving, parking charges, and the construction site must be passed."

"We have stayed here as a family twice now while vacationing and doing business in the Victoria area and we love it. It will be our go to place now when we want to visit. There are a few restaurants, activities, and walking trails right our your door if you don't feel like driving anywhere and just a 20 minute drive to downtown Victoria if you feel like touring. We stayed in the 1 bedroom and love the quality and size of the room. The bedroom is very large with a desk area for working and the ensuite is super nice. The bed was very comfortable. If you don't want to use the pull out bed as an extra bed, you can ask for a roll away bed which we did. It was much more comfortable than an average roll away bed, as it is a regular mattress, not a folding mattress. Our balcony overlooked the golf course and was very relaxing to sit on it and just enjoy nature. Also, there is secure underground parking that was easy to access. We received excellent service during our entire visit."

"I booked a 1 bedroom suite but the main living room doesn’t have an air conditioner so it was pretty stuffy. There was a portable air conditioner in the bedroom which was very noisy. Room is clean but dated. The location is fantastic and service from the staff very good. The hotel is in an amazing location right by the water, 5 min walk to parliament, empress hotel and water. The bus stop to the ferry is also 5 min walk so super convenient. There is a great green restaurant next to the hotel which I highly recommend for lunch or dinner."

"This was a nightmarish trip, 1st I had asked for a room on the highest floor possible, with a view of the Harbour, I am a photographer and made the trip to Victoria to get some great photos of the inner Harbour. I got a room on tenth floor overlooking the parking lot and side street. The windows were so dirty it was hard to see anything, in my eyes I was ripped off, I am not going to to stay at any Merriott hotels, at the time of my booking it said they had a buffet breakfast and when I arrived they told me there is no buffet breakfast just a restaurant on site, parking was said to be free self parking. I was charged $29.40 / night to self park my truck."

"The house faces the sea, you can watch the sunset and sunrise on the trail after crossing the road, and the landscape location is good. However, it is about 2-3km away from the city center, which is not convenient without driving. But the surroundings are very quiet. It is sweet to see a pair of elderly people here on vacation. The housekeeper girls were very enthusiastic and recommended several good local seafood restaurants according to our requirements."