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We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

The hotel has a very stylish overall decor, brand-new facilities, and an absolute killer view. Right outside is Suzhou Creek, and Zhapu Bridge offers arguably the best spot to view the city's ”Three-Piece Set” skyscrapers. A special shout-out to the hotel service—it is exceptionally thoughtful!! We stayed in connecting rooms with our 9-month-old baby, and the hotel provided a bed guardrail and a baby bathtub, which was a massive help for traveling with a little one! Every time we called the front desk for something, the response was prompt and thorough~ The housekeeping lady even gave us extra bottled water upon learning that we needed purified water to make formula; she was just so kind~ There was a singing bowl session at the spa on Saturday, and an introduction and invitation were placed in the room to promote it. Although we didn't end up going, we tried the facial and massage, which was super relaxing and comfortable—I fell asleep for an hour straight. My skin looked noticeably brighter and glowing after the brightening facial, and still felt baby-soft the next day. The only minor regret was that at the Jia Fu Yi Hao restaurant, one signature dish was sold out for the day, and the chef who makes another signature dish was on day off. However, the other dishes we ordered (forgot the names, see photos) were also delicious, especially the braised pork intestines, which were fragrant and flavorful. I'll definitely stay here again given the chance.

We had such great luck on this trip, and booking the hotel went smoothly. Choosing the Pudong Shangri-La was definitely the right decision! The location is super convenient—it's very easy to take a stroll along the riverside, and heading over to Super Brand Mall for dining and walking with the kids is a breeze. Best of all, the hotel service is simply amazing! WALLE WANG, the young lady who helped us with the check-in process, was so lovely. Seeing that we were traveling with a toddler under three, she went out of her way to help us upgrade to a river-view suite. This was a wonderful surprise for our family of three visiting Shanghai for the very first time! The suite is spacious, and our little one was thrilled to run around. The cleanliness of the hotel gave us great peace of mind, and the room setup was delightful. We will definitely stay here again the next time we return to China.

This view from the room was everything. The hotel is very clean and close to east Nanjing metro station as well as the bund and Nanjing pedestrian street. The lobby seating area is wide and peaceful. The hotel has luggage storage, and airport drop off arrangement. I was able to check out a hour late. The staff were very helpful and professional. I truly appreciated everyone’s customer service. I have interacted with multiple staff, honestly they all kindly provided the best service and help with things like ordering food and answering questions. I was able to communicate with the translation app or their translation device plus there are multiple staff that could speak English. I felt very safe staying at this hotel solo.

The hotel boasts an excellent location, and its blend of a magnificent historic building with East-meets-West interior design imbues every detail with profound depth and elegant charm. The guest rooms are spacious and comfortable, offering superb views of both sides of the Huangpu River. All the staff I encountered were well-trained, friendly, and provided efficient and attentive service. The breakfast buffet, featuring both Western and Chinese options, was abundant and authentic in taste. The Long Bar on the ground floor of the old building is highly recommended; it has been meticulously restored to its original appearance from a century ago, exuding a vintage yet exquisite ambiance. On Friday nights, live jazz musicians enhance the already fantastic atmosphere.

Good environment, very quiet, suitable for family travel Facilities: complete, the boss is very good, you can contact anything you want Hygienic: Very good, things are new and very clean Environment: Quiet, with garden in front Service: Thoughtful, you can add the boss WeChat

Five-star rating! The hotel's location is excellent, making it convenient for getting around and dining. The room was impeccably clean, the bed was just right—not too soft, not too hard—and the soundproofing was good, ensuring a very peaceful sleep. The front desk staff were friendly and efficient with check-in and check-out. They were also very responsive to requests. The facilities are comprehensive, with plenty of hot water. The value for money is outstanding. I'll definitely choose this hotel again next time I'm in town. Highly recommend!

I had a very satisfying stay. The front desk was very helpful and allowed us a late check-out. The room was clean and tidy, and there were snacks and various teas available in the lobby. The hotel's location is excellent, right next to the subway station. Overall, I was very happy with my stay and would definitely come back again. Great value for money in the city center!

On my annual leave, I traveled from Zhuhai to Guangzhou, Shenzhen, Shantou, Xiamen, Ningbo, Hangzhou, Wuxi, Nanjing, Suzhou, and finally Shanghai. This hotel in Shanghai was the most satisfying place my parents and I stayed during the entire trip. First, it's super close to the North Exit of Shanghai Station, just a few steps away – absolutely fantastic! The front desk staff were incredibly warm and thoughtful, even giving us breakfast vouchers, which was a very kind touch. Given the room rates, the value for money is exceptionally high! It was very quiet at night, ensuring a good sleep, and the room was well-equipped with all necessary appliances. Transportation is excellent with trains, long-distance buses, and the subway all nearby. It's also easy to hail a ride-sharing service right outside the hotel. The breakfast buffet was great, with excellent service from the staff and delicious food. Oh, and a special shout-out to the hairdryer and the smart toilet in the room – big thumbs up! We had a wonderful time enjoying a night cruise on the Huangpu River along the Bund. Due to its prime location right next to Shanghai Station, this hotel is a must-choose for any travelers needing to transfer or wanting to explore. The decor is new, and the service is top-notch! Highly recommended!

My experience at this hotel was absolutely fantastic! The room was super clean and comfortable, which made my stay very pleasant. What really stood out was the staff's kindness; it truly touched me. When I was struggling to figure out how to order takeout, they patiently explained everything and even personally helped me with a drink purchase since I'm a foreigner and had difficulty with the payment. At checkout, they even gave me a hand cream as a gift, making my trip perfect right until the very end. Thanks to their warm hospitality and the immaculate room, I had a truly wonderful time. I will definitely be back!