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"The place is clean and well managed. Self check in Malaysia is a surprise but works well. Each co living units has a few rooms but the main common room is well equipped with living space facilities. Location is also nice since it's close to the old town and everything is within walking distance. The parking space has tight entrance but could easily be managed by a seasoned driver. Would recommend to anyone looking for a nice and cheap place to stay"

"Convenient and ease as already included morning tickets and night hot spring tickets and also breakfast so everything is seamless. Room floor should be spc wooden as tiles too cold and tiles flooring looks cheap for hotel, not a personal fans for carpet floor and luckily they did not install that. This is 3rd time staying here, good place for our son to experience lost world tambun as he loved the animals here roam freely and feeding freely. Room has a strong smell as we guess they use strong air freshener male strong musky smell to mask the smoking smell before us. Water given to us also past expiry date 😅"

"Reasons for the low service rating: 1. Host did not initiate contact with me regarding booking information. I have to send them a message to inquire for a booking that I had already paid for. 2. Host requires a RM200 deposit which my friend who had booked with a different host at the exact same location did not demand. 3. After making the deposit payment in the morning at 10.30am and providing all other information requested, host did not respond to provide any additional information such as unit number and pin code for to retrieve access card. 4. At 5pm when I had finally arrived at the building, I still had not received any form of communication from the host. I had attempted to call their service line (+601157651449) but no one responded to the 6 calls that I had made. 5. At the mailbox area, I had also overheard another visitor that was also facing similar issue where the pin provided to her was not working and that she was also not getting response from the host. 6. Host offered late checkout that I did not need as I was departing early morning the next day. The building is relatively new but the number of lift does not cater to the residents, there are many occasions where we had to skip multiple lift rides as it was overcrowded. The unit itself is clean with basic amenities."

"The owner required us to put in deposit of RM100. We manage to get to put our lugage in the unit before we get to check in. The door lock seem to have issues when we check in the door nob like spoil. The host does not provide additional key access unlike other unit we stayed before. And it is so inconvenient for us with family. Imagine if we only have 1 access card and if our family member went to swimming pool take the card we can't goes down to our carpark and we can't even goes to swimming pool,which mean we are stuck. Host just simply tell us to settle this problem ourself. When we get out the door was unable close and we have to force close it and ended up we can't open the door. Host end up getting locksmith to come open the door we were not able get in our unit for 5 hours. Luckily my kids have extra clothes to change after playing the pool. I can't imagine if my children were to stuck inside the unit can't get out. I hope the host will take a look seriously on the maintenance of the home especially the lock."

"Seriously the best, nothing lacking at all. In case you're thirsty, there's a Coway water dispenser upstairs, so no need to bother buying mineral water. The hotel is also right next to AEON and there's a 99 Speedmart downstairs, so it's super strategic. So far, it's really worth it and highly recommended ✨"

"I saw the high rating on Trip.com and decisively chose to stay at this hotel, considering it as a potential top choice for future business trips. **Welcome:** Communication was seamless, and the doorman quickly guided me to the parking lot. **Parking:** There are two options: paid valet parking outside the hotel lobby, and a multi-story parking garage on floors 4-5 (free if you register at the front desk). There's a direct elevator from the parking lot to the lobby on the G floor, but it doesn't go directly to guest room floors. **Lobby/Front Desk:** Complimentary welcome drinks were available. The front desk staff were highly efficient, completing check-in within about 5 minutes. They also clearly informed me about the complimentary supper buffet at 11 PM (porridge, red bean soup, soy milk, and some side dishes). They also accommodated my request for a late check-out. **Guest Room:** I stayed on the 7th floor this time. There was a subtle, pleasant aroma from the lobby all the way to the room, not overpowering. The room was about 40 square meters, quite spacious, and the layout was very practical. The twin room also featured a bathtub, with warm lighting perfect for a relaxing soak. I personally prioritize good air conditioning, and it was excellent. The soundproofing of the glass was also good; occasionally, I could still hear the roar of modified cars or supercars. **Facilities:** The infinity pool on the rooftop (R floor) offered a great view. However, I noticed the hotel doesn't seem to have a gym, though I'm not entirely sure. **Breakfast:** The variety and selection were just average, not particularly extensive. The taste seemed to cater more to local Malaysian preferences. **Pros:** ① Complimentary supper, a thoughtful touch, which is rare for hotels in Malaysia. ② Direct access between the hotel and Ipoh Parade shopping mall. ③ Centrally located, so no worries about food and drinks. ④ Extremely fast room service. I requested a bucket of ice, and it arrived within 7 minutes. Impressive! ⑤ The complimentary mini-bar included regular coffee and tea, plus two extra beverages and two packets of peanuts/nuts. **Areas for Improvement:** ① I noticed that during supper time, the tables already had breakfast cutlery and tissues laid out. After guests finished supper and the used cutlery was cleared, the unused cutlery remained on the table. This is a significant hygiene concern. I suggest setting up breakfast cutlery after supper service. ② The hairdryer should be placed in the bathroom for guests' convenience, not in the wardrobe (as the noise can disturb a companion). ③ There was noticeable dust in the light strip recess next to the toilet in the bathroom. ④ The Wi-Fi speed needs improvement. While not terrible, it wasn't ideal and affected work efficiency. ⑤ The anti-slip properties of the floor tiles in the shower were not very good. This issue needs attention to prevent falls. Anti-slip coating could be applied, non-slip mats provided, or warning signs posted for guests. **Summary:** As an experienced business traveler who has stayed in no less than 500 hotels worldwide, including high-end and luxury establishments, the above review is absolutely fair and reflects my personal experience. Overall, I'm quite satisfied. Considering the price and hotel category, it's worth returning to."

"I stayed during a public holiday and school holiday period, so a large crowd was expected. Unfortunately, the check-in process took over two hours. I queued from 6:00 PM and only checked in around 8:30 PM. Initially, there were two staff members handling check-ins, but later only one remained. Credit to the staff member on duty he stayed calm and professional despite the heavy crowd and queue cutting incidents. The issue was clearly a lack of manpower and planning. Management should anticipate higher guest volumes during long weekends and streamline the check-in process. The unit itself was clean, comfortable, and in excellent condition. Overall, the stay was enjoyable, but the check-in experience needs significant improvement during peak periods."

"I’m from Ipoh and brought my Friends here for a short gateway . What a wonderful hotel to stay . Walking distance to famous restaurants and attractions. Easy to grab . Beside a restaurant got a nice restaurant to dine in especially the tou fu fa !!! Much nicer than the famous one . Another Japanese restaurant just beside the hotel . I will definitely recommended for all ."

"First time here, the receptionist was very nice and helpful. This hotel has stairs, not an elevator, so getting a room on Level 1 was good as it wasn't too high to climb. However, the stairwell area smelled like smoke, so I hope the hotel can address that. The room itself was fine; it had a window, the air conditioning was strong, and the water heater worked. We got comfortable towels, free toothbrushes, a small toothpaste, and complete bath soap and shampoo. The room also had a hairdryer. As for noise from outside, that's pretty normal because the walls are thin, and you can hear people walking by. But overall, the 2-day, 1-night stay was worth the price."

"Had a pleasant stay at M Roof Hotel & Residence. The room was spacious, clean, and comfortable, with modern design and good facilities. Staff were friendly and helpful throughout the stay. The location is convenient with many eateries nearby and easy parking available. The rooftop pool was a nice bonus. Breakfast could have more variety, but overall it was a good value stay and I would consider coming back again. One suggestion for improvement would be to provide more clearly designated disabled parking spaces closer to the entrance to improve accessibility and convenience for guests with mobility needs."