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"The room wasn't huge, but it was perfectly fine for us with two kids. We paid a small extra fee for the children, and it even included breakfast, which felt quite reasonable. The lobby had a good selection of drinks, and the hotel felt very international with lots of foreign guests."

"February 2026, Hokkaido – The Life I've Always Dreamed Of in Eastern Hokkaido! It's been six years since my last visit to Hokkaido, and I'm finally back in my favorite place, embarking on a long-awaited journey to Eastern Hokkaido! On the first day, we decided to head straight to Kushiro and check into the Kushiro Prince Hotel for convenience with our后续 itinerary. It was about a 10-minute walk from JR Kushiro Station to the hotel with our luggage. The main issue was the heavy snow and ice on the roads. We weren't wearing ice cleats, so we had to walk very carefully. The Kushiro Prince Hotel clearly has an older, traditional style, and the facilities are quite dated. Check-in was quick, and there wasn't much interaction with the front desk, perhaps due to a language barrier? However, they did try their best to answer any questions we had. We had a standard twin room; it wasn't large, but big enough for two large suitcases. There was no separate wet and dry area in the bathroom, likely due to space constraints. I'm not sure why there was no complimentary bottled water. The hotel's main advantage is its convenient location. The Akan Bus stop is right outside the hotel to the right. Everyone was lining up early. We checked out about 10 minutes beforehand, and since we didn't want to wait outside in the cold, we ended up at the back of the line. Kushiro is the starting point of this Eastern Hokkaido trip. Our packed itinerary is about to begin, and I'm a little excited and a little nervous!"

"The ocean-view room with its large glass windows was spacious, bright, clean, and tidy. Although it's an older hotel, the renovation made it almost look new. The hotel's construction was very solid, and the bathroom showerhead had great water pressure, which was a plus. It was also the only accommodation that provided bottled water. I came here to evacuate because I couldn't leave Kushiro temporarily due to the tsunami. The experience was good, except the food was a bit lacking."

"The hotel is directly opposite Kushiro Station, with a bus terminal downstairs. It's also just a 10-minute walk to Nusamai Bridge. If you walk right for about 10 minutes, there's a large supermarket. Overall, it's very convenient. The breakfast is abundant and varied, with salmon, tempura, and beef bowls every day, plus fruits like mango and grapefruit. The room is a bit small, but that's standard for Japan. The public bath isn't large, with a small soaking tub and five shower stalls."

"Although it's not a hot spring hotel, the bathrooms in the hotel rooms are very thoughtfully designed. There's a variety of bath salts to choose from in the lobby, followed by a larger bathtub with a faucet next to it, just like in a hot spring, so you can wash yourself clean before soaking in the tub. Just across the bridge from the hotel is Fisherman's Wharf and Shore Fireplace. Breakfast is delicious with three options, and I highly recommend it."

"The bus stops right in front of the hotel when returning to Kushiro from Lake Akan. It is very convenient. There are izakaya ramen shops and convenience stores nearby. The breakfast is rich and the service is also very good. It is not far from the JR station."

"I am sad I didn’t get to have the free breakfast. The hotel is a little old but other than that there’s nothing to complain about. Great location to stop by."

"My stay this time was far from smooth. I booked a 17 sqm room, but upon arrival, the hotel said it wasn't available and offered a 13-15 sqm room instead, with no refund for the downgrade – absolutely unheard of! I've only ever known hotels to offer free upgrades when the booked room isn't available, never a downgrade without a refund. I arrived at 12 PM and, after being told my booked room was unavailable, I contacted Trip.com. I was met by 'Xiao Hong,' the most unhelpful customer service agent I've ever encountered. Despite calling multiple times over 5 hours, there was no feedback, and she repeatedly delayed responding, costing me dozens of yuan in call fees. Frustrated, I requested a new agent, and the issue was resolved by a supervisor in less than 15 minutes, finally demonstrating the level of service I expect from Trip.com. As a 16-year Trip.com Diamond member, I choose to book through them over other OTA platforms like ** (removed specific OTA name), even paying a bit more, precisely because of their customer service's ability to handle emergencies. This experience was truly disappointing, though I'm glad the customer service supervisor maintained the usual standard."

"Facilities: The rooftop onsen area has three pools with brand-new facilities. It's very relaxing to soak in them, and after a bath, you can use the massage chairs or read manga. In the mornings, you can enjoy unlimited Yakult, and in the evenings, there are four kinds of ice cream available for free. Cleanliness: The room was spotless. The mini-fridge had three complimentary bottles of mineral water, three apples, and pudding. The room was cleaned very thoroughly. Ambiance: The hotel feels completely new. Coming here after checking out of the Prince Hotel felt like traveling from the millennium to the new century, haha. Service: Every evening at 9:30 PM, the hotel offers free all-you-can-eat ramen. It has the local specialty soy sauce broth, and honestly, it tastes almost identical to the famous Uoichi ramen we paid for. Self-check-in and check-out are very convenient. The hotel breakfast also includes Kushiro Robatayaki and self-made leftover rice, so you don't need to spend money eating out. It's excellent value for money. Location: The location is also fantastic, directly opposite the MOO shopping mall, just a five-minute walk. It's very convenient for taking the 'White Bus' and the airport shuttle."

"A special place to enjoy views of the frozen Akan Lake in a luxurious and warm space. Our room was spacious, comfortable and clean with a fantastic view. The dinner and breakfast buffets were definitely a highlight and very varied. One of our party is vegetarian and there were loads of options for them. You also get access to the neighbouring hotels’ onsens and is definitely worth the experience."