Ξενοδοχεία πολυτελείας σε Ουλάν Μπατόρ

"Firstly, this hotel is Ulaanbaatar, Mongolia's highest-rated luxury hotel, and most of its services are of a very high standard. For example, the two male managers who served me on the night of my check-in were professional and friendly, which prompted me to extend my stay for another day at my own expense. The hotel's dining service is also top-notch, both in terms of staff quality and food excellence – truly fantastic. However, on the last day of my extended stay, there were a few incidents that I can't quite get over. Firstly, a female manager, in front of several staff members, questioned whether I had paid for the first two nights. This was not only bad luck during the Chinese New Year, but such an inquiry in public, without regard for the guest's dignity, is truly debatable. Secondly, I trusted the hotel to help me call taxis, one for sightseeing in the morning and another for the airport the next day. The cost was significantly higher, but they explained it, and I accepted. The taxi for sightseeing went smoothly as I booked it on the spot. When I returned to the hotel at noon, no one informed me whether the taxi for the 6 AM airport transfer the next day had been confirmed. I couldn't help but go downstairs to ask if there was a taxi available to the State Department Store. After a staff member made a call, they said the taxi company had no cars available due to the holiday, and I could only walk or try my luck on the street. I was dumbfounded at that moment. I was supposed to leave at 5:50 AM tomorrow, and no one had informed me whether the taxi booking was successful, nor was there a contract or notification. What was I supposed to do? So, I quickly arranged a car through a travel agency for an airport transfer at 5:50 AM the next morning. When I checked out at 5:30 AM the next day, the receptionist told me a car had been booked. It was a very passive situation, and I also had to explain the issue with the room fees from the previous two days. Fortunately, the receptionist that day was very professional and understood my urgency to catch my flight, helping me resolve each issue professionally. Highly commendable!!"

"The location was truly excellent, and the service was decent. However, the room condition, showing its age, was a bit disappointing. Despite that, I still recommend it."

"Water in the shower smelled like iron and it was not pleasant experience overall. The hotel doesn’t offer airport shuttle or anything so you would need to hire taxi and it’s cheaper if you order official airport taxi ($30) compare to book it via hotel which costs $42."

"My very 1st trip to Ulaanbaatar has been made perfect with the staying at Best Western Premier Tuushin Hotel. It’s located in a very central and convenient area, just next to the Sukhbaatar Square. Rooms are clean and spacious. Breakfast has a good selection. More importantly, the staffs at the Reception desk are extremely friendly, professional and helpful. I wish to give 10 out of 5 for their incredible hospitality. In particular, when I inquired the airport bus, Degi not only helped me downloading the UB Smart Bus app to check out the buses but also prepared a small map to ensure I can find the bus stop at night. She also helped us in arranging a cab for work. Bold, a young gentleman on his gap year, warmly received us upon arrival. He even took some cash out of his own pocket when I asked for help in getting smaller notes for the cab charge. Besides, they also speak very decent English, making our communications much easier and impeccable. I shall definitely come back to Best Western Tuushin for future trips to Ulaanbaatar. Many thanks indeed for all the wonderful experiences and memories."

"Paid for rooms with breakfast but 1 one the days I went down there were no breakfast service in the hall. Was told to order and they will send it up. End up my breakfast never came and I had to call and complain but the lady over the phone just hanged up on me. Last time patronising this hotel"

"We had a pleasant stay overall, the most positive thing is the professionalism and friendliness of the staff. However, I have to note a few negatives: I was quite shocked that a 5-star hotel did not have a working AC, it was very hot in the room and very noisy and smelly outside to open the window. The rooms are a bit dated. While breakfast was varied enough, the quality wasn't up to standard compared to other Kempinski hotels I stayed in."

"Facilities: We booked a king suite, and it was very spacious. The living room even had an extra single bed, which I'd estimate could comfortably fit three people. The bathroom featured two sinks, a separate shower and bathtub, and a smart toilet. Cleanliness: Very clean, and tidied daily. Environment: It's in the city center. While not as close to Sukhbaatar Square as the Blue Sky Hotel, you can pretty much walk to most places within 10 minutes. Service: The service was excellent. Drawbacks: The toilet wasn't in a separate cubicle, which meant the large bathroom felt a bit wasted when someone was using it."

"The spa on the second floor is not fully operational (i.e. the sauna is turned off, probably to save money), the spa on the seventh floor is empty. You can't get a manicure or pedicure, a massage, or take your place in line. No one speaks Russian, although the hotel states that there is a Russian speaker."