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"👍 The Ibis Melbourne Central Hotel's location is absolutely perfect! It's super convenient for transport, being so close to the central station and all the major attractions. The hotel facilities are new, the room is spacious and bright, and the bedding is comfortable. The front desk staff are very enthusiastic and promptly helped solve any issues. Plus, the breakfast is great!"

"Location: Just a few hundred meters from Southern Cross, with convenient stores, restaurants, and tram stops nearby. Transportation is very accessible. Room: Spacious, clean, and comfortable. Service: Below even the most basic guesthouses. Some of their policies are unbelievable for a hotel apartment in 2026. They seem dedicated to turning essential services into paid items. Unless you have no other choice, I don't recommend it. 1. The front desk isn't 24-hour. Don't book here if you arrive after 8 PM local time, as there's an extra service charge. 2. If you forget your key and need someone to let you into the apartment, there's an extra service charge. 3. If everything goes smoothly during check-in, you're a customer. If there's a problem, they act like they're royalty. A normal response would be to help solve the issue, but they seemed annoyed that it was delaying their shift, and their attitude was terrible. Amenities: Kitchenware, refrigerator, washing machine – everything you need. Just remember to bring your own toothbrush, toothpaste, and slippers."

"The location of the room was absolutely perfect, 100/100! It was super convenient for getting around and sightseeing. We could easily walk to the riverbank to see the night view, enjoy a city walk, or catch public transport. Just perfect. The facilities were new and spotlessly clean. They even left a handwritten service card, which made the experience even better than a five-star hotel in Cairns. Right across the street is the iconic station. I'll definitely stay here again next time I'm in Melbourne."

"We stayed here for two nights and three days. The main advantage of this location is its proximity to Queen Victoria Market. Unfortunately, we visited around Easter, and the market was only open on the Saturday in between. Luckily, we made it on that day; otherwise, staying here would have felt a bit pointless. Regarding the room: 1. Space and amenities (a) We booked a triple room with two beds (one double, one single). (b) The overall flow of the room felt a bit cramped, with a table, luggage rack, and wardrobe. (c) The fridge provided a complimentary bottle of milk daily, seemingly for coffee. You could request more if needed. 2. Bathroom facilities The bathroom was fairly standard, nothing particularly special. However, it did have a shower screen for wet/dry separation, which kept the bathroom fresh. 3. Downsides The single bed wasn't properly fixed; any movement or sitting on it would cause the entire bed to shift. Overall, the location is still great. On this trip, I booked three hotels in different parts of the Free Tram Zone. In this area (the northern part), you can find many Asian restaurants and supermarkets, as well as the market. Due to heavy rain during our stay, we didn't venture further north to Melbourne University. Near there, you'll find the Old Melbourne Gaol and Lygon Street (Little Italy), which has many Italian restaurants that I’d highly recommend. Regarding hotel service: While the hotel offered a buffet, we didn't purchase it and opted to eat out. A minor regret is that the service here was just average. As it's an Ibis, part of a large hotel group, the prices are relatively affordable, and they handle a high volume of guests daily. Consequently, the staff's attitude felt rather indifferent during check-in or when storing our luggage. That pretty much sums it up; I'll leave the rest for others to experience."

"The room layout was clean and simple. The bathroom, judging by the faucets, showed its age, and it took a bit more time to adjust the hot water. The service was neither exceptional nor poor; housekeeping proactively came in, mainly to empty the trash and replenish tea bags. The gym and pool were nice, and there were welcome fruits. The hotel has two Tesla EV charging stations (medium speed), which are included in the daily AUD 30 fee, so there's no extra charge for charging. Therefore, I ask Trip.com to update the hotel's facility details accordingly."

"Nice modern hotel Disappointed with the customer service The checkin experience was robotic, unfriendly and did not show any interest, care or effort to deliver a welcome. The hotel itself is very nice, quality finishes and large rooms. The property has a dedicated service elevator however the housemaids use the guest elevator for transit between floors without any smile, hello or care towards guests. It's also obvious the damage to guest elevator from cleaning carts. Great views, It's a shame this beautiful property is let down by poor customer service and poor management oversight."

"I didn't pay attention to the room type when booking and ended up reserving an accessible room. I was a bit surprised when I entered. After confirming with the front desk, I realized it was my mistake and we couldn't change rooms, so we decided to make the best of it. The room's location was excellent, very close to the bustling streets and the station, with a super popular Italian ice cream shop right downstairs. Needing to swipe a key card to enter and exit the hotel at night added an extra layer of security. Our room design was very comfortable, balancing aesthetics with being perfectly suited for guests in wheelchairs. It was incredibly thoughtful, with an oversized bathroom, accessible pathways, toilet, and sink all set up according to requirements. The room also had thick bathrobes, which proved to be genuinely useful. Furthermore, Kim, the hotel lobby manager, was very friendly and provided us with advice and assistance. We saw other reviews claiming she discriminated against Chinese people, but we absolutely did not feel that way; on the contrary, we found her to be very nice. A new cafe just opened on the first floor of the hotel. It's very popular and reportedly a well-known brand. It will be supplying breakfast for the hotel in the future. Although we didn't eat there, it certainly smelled delicious."

"I booked this hotel for a business trip by chance, and it completely exceeded my expectations! The location is perfect – quiet yet central, making it easy to meet clients while still being away from the hustle and bustle. The room facilities are new and complete, with a smart toilet, high-speed WiFi, and an HD TV, catering to both work and relaxation. The staff were incredibly attentive; they proactively helped me with my luggage and even upgraded my room for free. The freshly ground coffee and handmade pastries at breakfast were absolutely divine, starting my day off with energy. They even gave me a complimentary gift when I checked out, which really made a lasting impression! I've already recommended it to colleagues, and I'll definitely be staying here again on future visits."

"This was a clean and comfortable hotel! They had all the basic amenities like towels, a hairdryer, and shampoo, plus tea and coffee. The location was incredibly convenient; it was great to be able to walk back in just 5-10 minutes after shopping or spending time at a cafe. The reception staff were very kind; in my case, even though it was before the official check-in time, they let me into my room because it was ready. I felt they offered excellent service for the price in Melbourne. I'd definitely want to stay here again if I come back to Melbourne!"

"This is an old-school hotel that opened in 1913, and its original design aimed to match the luxury of London. The hotel lobby is absolutely stunning. The front desk staff were friendly and efficient with check-in. The elevator hall has a simple, vintage charm. The room itself isn't large, but as you explore, you find thoughtful amenities like slippers and toothbrushes, and other facilities cleverly hidden in well-designed cabinets. Everything looks quite nice when revealed. The bed was very comfortable, and the duvet wasn't too thin. My window faced an internal courtyard wall, so there wasn't really a view, even on the 8th or 9th floor. However, this also meant the hotel was very quiet. The shower only had a half-screen, so water tended to splash near the toilet. You need to be a bit careful when showering. The sink was small but deep, likely custom-made to fit the compact room. Overall, the design and layout are quite reasonable, providing necessary facilities within limited space. I purchased breakfast when I booked, and I remember it wasn't expensive, though it usually costs a bit more if you book it at the hotel. The breakfast spread wasn't very generous, and there were no live cooking stations. It was, at best, on par with a three-star town hotel's breakfast; I didn't even see boiled eggs. Surprisingly, though, they offered congee (rice porridge) with toppings like pork floss, seaweed, and dried anchovies, giving it a Southeast Asian twist. A little later, I saw Singapore Airlines flight attendants come down for breakfast, and it all made sense then – catering to a specific market need. Even though there wasn't a huge variety, they did offer gluten-free bread and banana cake. My friend said the croissants were terrible, looking like reheated frozen items. The breakfast staff also seemed visibly tired and a bit impatient, which is understandable considering breakfast starts at 6:30 AM. Despite the limited selection, I ate a lot that day, and the individual items were quite tasty."