Ξενοδοχεία με χώρο στάθμευσης σε Μέκκα

Food excellent for what I paid. Not Jumeirah or Conrad standard but value for money yes. Room was really good for what I paid. Would have liked a rainfall shower but everything worked and room was clean and spacious. Front desk were helpful and kindly allowed me and early check in and 2 hours late check out which was great as my train was 5pm and normal check out was 12.00pm. I would stay again because if the price but when I usually visit Makkah with family we stay at Jabal Omar Hotels which are closer to the side of the haram we prefer. Its about a 5 min walk for someone myself but with family it will be more like 10 mins to the new extension of Harqm.

Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed

The breakfast need improvement by variety and most of the food was cold. Staff are great and hotel was really nice. Additionally the lounge acess timing need to be more flexible specially as we want to pray in Masjid Al Haram its very tight for example snack time that is between 7 PM to 9 PM, also I dont know why they call it snack time that I discovered its dinner. This is the view from the room I booked partial Kaaba view.

I was with a group of nine, including three small children. The room was quite spacious, and there was even room to cook. The facilities listed '4 beds,' but we only got 3 beds. However, that was okay because we had a great bellboy, and the room was cleaned daily with fresh towels. Breakfast had many options and could be brought to the room if packed (not on plates). There was a kind attendant who didn't limit our breakfast portions, so all 8-9 of us could eat our fill... this was really helpful, haha! The location is super close, a straight walk directly to the Kaaba entrance.

Very reasonable price, excellent hotel cleanliness, and away from the noise. There's a complex of restaurants and cafes in the hotel square, and a distinct mosque nearby. There's also a shuttle service to the Haram every hour, as well as a return service, but the return is annoying because you have to take two buses.

Had an amazing stay at this hotel! 🌟 The room was super clean, comfortable, and well-equipped. The staff were very friendly and helpful throughout my stay, making everything feel smooth and welcoming. The location was also perfect—easy access to nearby attractions, food spots, and transport. Breakfast was delicious with plenty of choices to start the day right. Definitely a great experience overall, and I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. Will surely come back again! 😊

Clean and tidy hotel. The reception staff were extremely cooperative and ethical. The only issues were weak internet and connectivity. Basement parking spots were crowded, but there was plenty of outdoor parking available. There are buses to the Haram.

Excellent hotel with great service and a nice breakfast. Highly recommended! Compared to other hotels, this offers the best value for money. However, the location is on a hill, which may be difficult for elderly guests to access.

Nice clean hotel would definetly recommend to people on a. Budget, it’s around 15-20 mins walk from the grand mosque, loads of food options around and shopping, overall is very very good . One of the downsides is the road is blocked off so some times cars can’t come to the hotel entrance for pick and drop so you have to drag/carry luggage but other than that all good

Stayed at Millennium Makkah Al Naseem and had a very pleasant experience. The hotel was clean, comfortable, and well maintained. Staff were friendly and helpful throughout the stay, and check-in was smooth. The facilities were good, and the overall atmosphere was calm and relaxing. A great option for anyone visiting Makkah.