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"Terrible experience. We booked two rooms with breakfast through the trip.com platform reservation no. 16888963xxxxxxxx. When we arrived at this hotel the manager shown to us a paper coming from *******.com saying that we booked only rooms without breakfast!!!. They did NOT accept the trip.com confirmation which clearly indicates that we had paid rooms and breakfast. After discussions !!! the manager accepted to pay only one room breakfast. The problem is who is going to return my money back ( for the one room paid breakfast)????. Finally why trip.com passed wrong information to *******.com ???? Regarding now the room : one was OK, the other was very small unacceptable for a 4* stars hotel, without heating and the main door lock out of order, the TV device not working. After complains the manager change to an other room. This hotel opened for Easter 2026 vacations without to be fully prepared to accept tourist. Around the hotel there is nothing (shops or village). As conclusion 1. the hotel needs a professional hotel-manager and a technical-support team 2 why trip.com passed wrong order to *******.com????? 3. who will return my breakfast-money back??????"