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The room was spacious and very clean, and the service was excellent. Both the front desk staff and the housekeeping aunties were incredibly friendly, and the attention to detail in their service was impressive. The late-night noodles were delicious – I had them two nights in a row! This is hands down the best hotel I've stayed in in recent years across all aspects. It will definitely be my first choice whenever I'm staying at the foot of Mount Heng.

Stayed at the hotel for three nights, and also provided Hengshanxi high-speed rail station pick-up service. It is very convenient, the health is good, the environment is OK, the front desk Xiao Wang and Xiao Kuang service is very warm, the facilities are complete, walking to Nanyue Temple for seven or eight minutes, very convenient, will visit next time!

I have stayed at this hotel many times. Every year I come to Nanyue to burn incense and pray for blessings. Their boss is very caring. The incense is also ready to live in their home every time and there is a free tour guide to the temple to explain it. It is very convenient. Especially the hotel staff Xiao Yang Huihui, the service attitude is good, you must praise it, the breakfast is also very delicious

I didn't want to comment at first, but after seeing your reply to the last bad review, I thought I should restore the situation of your hotel at that time. At that time, our friends arrived at the hotel very late and gave us three rooms at the price of 268 per room per night without breakfast and mountain view room. This is the Vienna member price. Then we asked to extend the stay the next day, and asked the night shift lady to say it would be 297 per room per night. We said yes, no problem, and asked her to help extend the stay first and come to renew the next day. The lady agreed. This lady has a good attitude. Thank her for the hard work of the night shift. Then the next day when we came to extend the stay, the front desk replied that we would need a member price of 385 yuan per room. For the mountain view king room, we replied that the lady agreed and quoted 297 per room, but the front desk said no, there was no such price. Later, we went to Ctrip and saw that it was 309, so we showed the price and negotiated whether we could get 297. We were too lazy to do it, and the platform was only 309, not much different, but they still said no, no, and the attitude was not friendly. They asked us to book on the platform. My friend was a little angry because the former and the latter colleagues were inconsistent, which might be a handover problem, but she did not verify it and directly refused and communicated toughly many times. We agreed to book on the platform later, which was indeed a bit unpleasant. Then after a while after we got to the room, someone at the front desk called again and said that they would send breakfast to each room, or whether they could directly give us the originally agreed price of 297 front desk price to check in and cancel the Ctrip order. Why did they have to argue for so long for that 10 yuan? Everyone was unhappy. The impression score was not good, so we refused. Later, I went to the Vienna website to see the price, which was also 308 yuan. I... Then the person who was most angry left a comment after checking out. I said that it was not easy to comment on hotels, but today I read the comments and replies, sorry I have to comment. To be honest, this Vienna has good facilities and environment, it is worth entering, but the professionalism needs to be improved. It is not a matter of money, but it is uncomfortable. We used to stay in the hotel next door many times, and the price was much more expensive than Vienna, but we were very happy to book that hotel every time we came. Unfortunately, it closed down this year, so we booked Vienna. Ps: Hengshan is a good place, but this does not represent our impression of Hengshan. We like it here and come here often. This incident is a small episode. I hope the hotel can treat it more objectively. I know it is not easy for you. I give it a medium review.