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"The hotel is a conveniently short walk from Shin-Osaka station. The hotel is clean and modern and the staff are very professional. The room was spacious and well-appointed, and just outside the room was a useful filtered water station. Really liked the bathroom with the rainfall showerhead and separate deep bathtub and the washing machine was very useful. My family members enjoyed the bathhouse facilities and the welcome drink arriving late on a warm summer's night was a refreshing way to start our stay. We tried the breakfast one morning and while the range wasn't to my specific tastes other members of my group enjoyed it and for people who enjoy seafood and traditional Japanese food it is a great value buffet. Overall very good value for money."

"Kitahama is pretty quiet at night. There are only two elevators, so you might have to wait during peak hours, but it's usually not for too long. One early morning, some guests were talking loudly in the hallway, which was annoying. The breakfast selection isn't huge, and the taste is just so-so. They do have an electronic scale to weigh your luggage, which is handy."

"The sheets and duvet covers caused an allergic reaction and itchiness. During my 5-night stay, the garbage bags and towels were replaced, and the sign indicated bathroom cleaning would be done, but it wasn't. For 5 nights, the bathroom wasn't cleaned, and the hair on the floor was quite unpleasant. If you're tired from sightseeing and sleep past 11 AM the next day, the trash and towels won't be changed, but you can leave dirty ones outside, and they will be replaced. The location is decent, but the nearest subway isn't convenient for getting to Shinsaibashi and Umeda. People who say it's a short walk to Shinsaibashi must be serious hikers; for normal people, especially with kids, it's very tiring, particularly when returning at night. We mostly took taxis, which cost less than 2000 JPY, which was acceptable. The upside is the good restaurants nearby; I recommend the yakitori place. I don't recommend the Western restaurant; the female staff were awful – they provided obsequious, smiling service to Japanese guests but were rude to others. The hotel doesn't provide bottled water, but it's available at the 18th-floor reception, along with freshly ground coffee and vending machines. Luggage storage is on the 1st floor. The first time I had an issue and went to the front desk, they knew they needed to go downstairs to swipe my card but didn't, instead telling me to scan an IC card with my phone. That didn't work, so I went up a second time, and another young lady instinctively took the card downstairs and swiped it for me, and it worked. This aspect of the experience was not great."

"I was very impressed with my stay at this hotel. The location is excellent it’s only about a 200m walk straight from Exit 3 of the K Line station, making it very convenient to reach From the hotel, you can even enjoy a beautiful view of the tower , which was a lovely bonus The location is also perfect for getting around. If you want to visit Namba, it’s just one stop away on the K Line (to K16), so travelling around the city is quick and easy😊 There are also plenty of restaurants and food options nearby, so finding something to eat was never a problem. The staffs were incredibly friendly, helpful, and welcoming throughout my stay. The room was clean and well equipped with all the amenities I needed. Everything felt quite new, and I was very comfortable during my stay I actually wanted to extend my stay for another night, but unfortunately the hotel was already fully booked. That says a lot about how popular it is! I will definitely stay here again if I have the opportunity to visit in the future. Thank you for making my stay such a wonderful experience🙏😊"