The Orange Hotel (Xiangshui Branch is one of the newest hotels in Xiangshui, having opened in 2023. The hotel offers easy access to Xiangshuixian Railway Station, just 12km away. With multiple attractions nearby including Xiangshui Lake Park, Bridge Park and Tingchaoge Park, guests will find plenty to keep themselves occupied. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. Guests of this Xiangshui hotel can make use of the parking facilities. According to our trusted guests, the facilities at this hotel are first-rate. This hotel is the usual choice for a large number of business travelers.
"The hotel's facilities, cleanliness, and environment are all satisfactory! Orange (the owner) would definitely stay again! However, the service experience this time was a bit poor!
Service: We brought our dog with us, and we communicated with the front desk beforehand. The staff member who answered the phone asked about the dog's age, and we answered all their questions. After confirming it was okay, I checked the reviews, and the first one was pet-friendly, so we brought our dog. However, when the front desk staff first saw my dog, they didn't react at all. But when I returned to the hotel after walking the dog in the afternoon, a lady, possibly the supervisor, said dogs weren't allowed. I was completely confused. I had my husband take the dog upstairs while I stayed at the front desk to negotiate. During this time, another front desk staff member said that the colleague who answered our inquiry had already stated that pets weren't allowed when we asked if we could bring a dog! I'm really curious, why didn't you react when my dog first appeared in your sight? How are your rules made? Are they made by one supervisor? Why should we, the consumers, pay for this if there's no communication between you? This whole mess is really baffling. And then there's the fact that they tried to sell me a membership card as soon as I checked in – I don't understand either. Honestly, pushing membership cards at check-ins is something that happened 5 years ago. So when they saw my face this morning and asked if I'd stayed here before, they had a completely different attitude when they saw the dog! This time, the experience was truly terrible!"