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I really like Capella. The service is excellent, and the rooms are cleaned and turndown service is provided punctually. I even encountered a front desk staff member who spoke Chinese. The breakfast selection isn't huge, but it's sufficient. The twin room felt like one large and one small bed, which was perfectly fine. The location is convenient for getting anywhere, and food delivery is also available.

After checking out of another hotel in our trip earlier than we intended to, we just wanted to transfer and get some rest after a long trip. From the moment we arrived, everything exceeded our expectations and turned what was already a special holiday into an unforgettable experience. The hotel itself was magnificent—beautiful facilities, comfortable accommodations, and outstanding service from the entire team. Every interaction reflected a commitment to hospitality and guest satisfaction. We would not hesitate to recommend this hotel to anyone looking for exceptional service and a truly memorable experience.

My overall experience at W Hotel Sydney was very satisfying. The hotel's location is excellent, with convenient transportation and beautiful surroundings. The room design is stylish and modern, clean and tidy, and the bedding is comfortable, allowing me to rest very well during my stay. The hotel's public facilities are very well-maintained. Whether it's the pool, gym, or public areas, everything feels high-quality. The staff also provides excellent service; they are warm, professional, and promptly assist with any issues, making the entire check-in process very smooth. Overall, it was a very pleasant stay. Both the hardware facilities and the service level met my expectations. I will consider choosing W Hotel again next time I visit Sydney and will also recommend it to my friends.

Overall, the location and environment were fine. However, when checking out, a staff member at the front desk told us to attach the luggage tags ourselves when we asked to store our bags. I found this completely unacceptable. Even for a four-star hotel, this is unreasonable. Plus, the luggage tags themselves were of very poor quality and broke immediately when we tried to attach them, which was extremely annoying for guests. This service really brought down the whole experience.

The hotel generally meets five-star standards, but it's positioned as a more accessible five-star option. The decor is quite traditional, not a modern, brand-new design. The rooms are well-maintained, and if you're lucky enough to get a high-floor room, the view is fantastic. You get a direct view of the harbor and the sea, which is beautiful both day and night. The rooftop pool and gym are definitely worth checking out; the views are superb and were a pleasant surprise during my stay. It's a bit of a walk to the subway station, a few minutes on foot, but it's generally acceptable. Overall, it offers good value for money, making it suitable for travelers who want a five-star experience but are also budget-conscious.

The hotel ticks a lot of boxes, clean modern rooms, pool and steam room, and in the best location, very central over looking the beach. The hotel has just had a refurbishment, very tidy with a good bar and restaurant on the ground floor. Only slight negative, front dest - check in could be better and a bit more friendly. If you want to stay in Manly, this hotel is your best choice, the other main hotel is way down at the end of the beach.

It's in a great location and the unit is quite spacious but unfortunately that's about as good as it gets. Parking is an extra fee which I didn't see mentioned anywhere and despite booking through trip.com reception takes a $200 security deposit. There's no direct access to the units from the parking garage and no lifts to higher levels. We had a lot of luggage as a family of 6 but it was manageable for us as we were on ground floor it might be an issue for people on higher floors. The receptionist said ”Oh, you've got a nice room!” So we had high hopes. The unit presented well at first but there were no mesh screens on the doors or windows so we couldn't open them to get any fresh air, the shower door in the ensuite didn't close properly and the floor gets soaked, even with the exhaust on in the main bathroom it filled up with so much condensation after a morning shower that the walls and floor were wet all day resulting in both me and my youngest child slipping over. Luckily neither of us were hurt. We were only given 4 towels even though I put 6 people on our booking details and we were in a room that sleeps 6. There was a cigarette lighter left on the bed head, smashed coffee mug under the vanity in one of the bathrooms, food packets/rubbish under the couches, hole in the wall, window missing a piece of trim. There was something on the couch so I used a baby wipe to wipe it off and the entire wipe was black so I don't think the couches ever get wiped over. We were there for 4 nights 5 days and housekeeping came to our unit once. As all 6 of us were all inside at the time I said ”there's just some rubbish and one bed that needs clean sheets please” The ladies did those things then asked if we'd like them to vacuum, I said yes please and they left, I assumed to get the vacuum, but they didn't come back. On our 1st morning we were walking down to the parking and noticed 3 used syringes in the garden outside our unit, we told reception and the man said ”someone probably dropped them” We made it clear to him that they were used and had exposed tips. When we arrived back that afternoon, they were still in the garden and in fact still there days later when we checked out.

The front desk staff were great 👍, but the room was dusty, which was really uncomfortable. The female Chinese staff member coming out of the restaurant was incredibly rude and unfriendly. I encountered her when I went to pick up water on the M floor in the evening.

We had a brilliant experience at the Langham for our wedding anniversary! I forgot how much I like the Langham brand. From the pink ribbon around the toilet paper to the sleep ammenities (we asked for the sleep pillow mist and the room diffuser) to the suggested third eye massage technique and the chamomile tea before bedtime, we felt totally pampered and taken care of. Reservation was made for our celebratory dinner with fine steak dinner over the fantastic view of the Opera House. In room breakfast was delivered on time and the quantity copious. The Spanish bell boy was helpful and friendly. We were also upgraded to a harbour view room to our delight. Location was convenient to walk either to Barangaroo or the Rocks, for ferry ride or metro. Very pleased to have chosen The Langham, it was absolutely the right decision for us!

Very nice view from our room widows. There are full of different types restaurants on the ground floor. But If you close the window, the sound proof is excellent which I typically want to recommend. Stuffs are friendly and helpful, willing to give you recommendations if you are first-time visitors. They even wrote a welcome card. They have a ballroom here just opposite the reception, holding different personal events every night. I like the vibe which means it's popular place and safe. The hotel is friendly to those who travel with dogs. They have special bed and food for dogs. But we didn't need it and the dog net door barked very early in the morning. We were OK with it. At the other aspect, the hotel goes too much. The breakfast is allllll for vegetarians. Yes, all. As a guest, you are left with no choice. This is the only point that I particularly hate. Be whatever you like, just don't push others to do the something, especially when you are running a business.