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"It's old, but reasonably clean. Since it's in the mountains, be careful of insects when opening the windows. The sheets were very clean and there was no smell. It was a futon, but the mattress was thin and my back hurt a little. The bath had a calming atmosphere and was very nice. There were only four hair dryers in the public bath. There weren't any in the room either, so you have to borrow one from the front desk. The location is good. There's a suspension bridge nearby, and it was nice to be able to see the gorge, the hotel, and the bridge from there. The meals included all-you-can-drink alcohol, and my family and I got quite drunk and had a great time. We were also able to eat a lot at the buffet breakfast."

"Environment: It's about a 10-minute walk from Kinugawa Station. There's a small hill where pushing luggage can be a bit difficult; you can contact the hotel for a shuttle service. Unlike most Kinugawa onsen ryokans, it's not located right on the river, which is a bit of a shame. Cleanliness: Excellent. Facilities: First, the large public baths have alternating men's and women's baths, each with its own unique features. There are sleeping baths, cream baths, and saunas. The overall design is very reasonable and simple. The rooms are large, easily accommodating at least four people, and include both Western-style beds and Japanese-style tatami mats. The rooms are large and quite new, without the usual musty smell of older hotels. The window view is just average, but it doesn't detract from the overall experience. Dining: We had two meals during our stay. Dinner and breakfast were both deluxe kaiseki cuisine, which was delicious and photogenic—five-star quality. It ranks among the top three kaiseki meals we've had at onsen. Service: Excellent. The Vietnamese lady who greeted us spoke Mandarin, and the restaurant manager, a lady from Guangdong, explained the dishes in great detail. Overall, the service was excellent."

"This hotel was perfect for me from Yen value to ease in every sense and I am fussy with my comforts & expectations & budget. You will be happy at the Itoen Hotel with friendly English speakers at service desk, happy atmosphere, a great onsen & great dining. I would have booked for longer than one day in this very pleasant hotel & town had I known how much I enjoyed it. There is an absolutely wonderful nearby avenue of cherry blossom trees if you're here at the right time.... I was and it made my trip! Check out the steam train & suspension bridge too."

"This is a popular all-inclusive resort! We stayed on a Saturday, but the various play areas and pool facilities were spacious and relaxed, so it didn't feel crowded at all. The dining area was in one place, so there was a problem with the flow of food, so we had to wait in line, but we arrived a little early so we managed. The hot springs were also very nice. There was a mistake in entering the child's information, so Trip.com contacted us in advance, which was very helpful. Thank you very much."

"The exterior of the hotel is pretty, but the interior of the hotel is dated and needs a bit of updating. There were parts of the hotel that were completely shut down (maybe there are saving up enough money to one day renovate). However the facilities and rooms are well maintained and the onsens are beautiful and peaceful. There are 2 main onsens, that are separated by men and women. Each day the onsens are switched, in the morning you will go to one, and in the evening before dinner you can experience the other onsen. Onsite there is a really nice restaurant and gift shop that featured local products at reasonable prices. There is a 24 hour coffee/tea station that is free to use. It's a short 10 minute walk from Kinugawa Onsen Station. When you arrive they provide you a yukata to wear while you are staying at the hotel. The rooms are spacious with options for a western bed or japanese style (sleeping on the floor). We opted for the western bed to be higher off the ground as we thought it would be colder to sleep on the ground. Although the rooms are very well heated and was a bit too warm, that we needed to open the window to cool the room down. The rooms have nice views of the countryside. They provide a pitcher of ice water in the room and you can go to the front desk to refill with ice if more is needed. The bathroom is quite large and has both a shower and toilet in a separate room of the bathroom; although we mostly bathed in the onsen. There is a 7-eleven nearby that was open 24 hours, but otherwise there isn't much else around the hotel. Also the town of Kinugawa Onsen closes quite early, around 8pm it's quite deserted. We were there at the end of November 2024, and it seemed that the hotel was mostly unoccupied, so we felt like we had the place to ourselves. It was a very nice one night stay."

"We liked the hotel very much. It surely needs renovation in some areas, but you forget about this, because the hotel service is very good. The staff is very helful and welcoming, many free amenities are provided: yukata clothes for kids for all ages, socks for geta shoes, face sheet masks for ladies. Futons are very cosy, kaiseki dinner was worth it, but if your kids do not like Japanese style food, you need to think of it beforehand. Onsen area is very nice. It has pool also. I would recommend to stay in this hotel and enjoy Japanese experience."

"The onsen hotel is near Tobu World Square station. The staff were incredibly helpful. I went to the wrong building, but they walked me to the correct one. I left my backpack there before check-in time, and when I returned in the evening, it was still in my room. The room was very spacious. The breakfast buffet was plentiful and delicious. The staff even offered to take photos for me. The hotel has a beautiful view."

"We stayed three nights in a room that included a circulating hot spring tub and buffet breakfast and buffet dinner. Staff in all areas were attentive, friendly and courteous. We chose to have buffet dinner instead of Kaiseki or course dinner as those usually include food we do not eat or prefer and don’t want to waste. The buffet had a large variety to select from which was appreciated. Various public hot springs in multiple areas of hotel were also available. It was a little distant to major tourist attractions via somewhat inconvenient public transportation which wasted some time but overall was a great stay."

"The hotel facilities are complete, the hot spring environment is beautiful, and there is also a swimming pool for me to experience, which is enough for me to have a good swim. I feel comfortable physically and mentally after experiencing these two projects! Personally speaking, the dinner service mode suits me very well, the design is very unique, and I come back with a full meal!"

"It was very nice to have an open-air bath in the room ^_^ There was a sauna in the public bath, and I was impressed by the view from the outside air bath space ✨ The buffet was delicious and the best I want to go again ^_^"