Worst customer service ever. We travel quite a bit and often find ourselves arriving at a hotel before the customary check-in time. Almost always the hotel will check to see if there is a room available and arrange and early check-in. At the very least, they are courteous and try to accommodate us as early as they possibly can. We arrived at this hotel after a long trip to see our daughter in a performance at her college. When we walked in, there was nobody behind the desk. A moment later, a woman walked around the corner and headed toward the lobby door, then paused and said to us, ”Did you need something?” She wasn't wearing a name tag or any type of uniform shirt, so we thought she was just another guest. I said, ”We're just waiting to check in.” She shouted to us, ”Nope. Too early!” and then walked outside to light a cigarette. My husband and I were kind of dumbfounded at that behavior. So we walked outside and she was sitting outside the door and said, ”My housekeeper isn't even here yet.” There were three other cars in the parking lot. I cannot imagine that there wasn't an empty clean room anywhere in the hotel, but this woman didn't even make an effort to check, offer any type of timeline, etc. other than ”Nope! Too early!” So we had to leave and go kill some time in the local area and go to our daughter's play without any opportunity to freshen up from the drive. Here's the worst part -- upon arrival back at the hotel at 9 p.m. there was, once again, nobody at the front desk. The same woman we had seen earlier was passed out on the couch in the lobby barefoot. Not sure if she was sleeping or drunk or what was happening, but nothing seemed to disturb her. My husband snapped a photo because we thought, ”Who will believe this if we try to let corporate know this happened.” But the customer care link for IHG doesn't work at all and nobody answers the customer care line, so here we are. I won't post the picture because it's not my intent to embarrass anyone, but this was the worst case of customer service we've ever experienced at a hotel. Aside from that, the room was decently clean. The bed wasn't uncomfortable, but it was small. Supposed to be a queen, but I believe it had to be a full-size instead. Long story short, go somewhere else if you want to be treated like a human being.
Excellent
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