The response from the front desk was very good. It was also generally clean.
I was on the top bunk of a bunk bed, but I couldn't find an outlet near my bed, so I couldn't charge my phone while sleeping (I didn't).
I used a female-only dormitory, but the door lock was difficult to lock, and I felt like I could get in without the electronic key if I accidentally locked it.
Although I made the reservation the day before, I was very satisfied with the price and the staff's atmosphere.
Pro
Beautiful hotel, beautiful room, very high standard service by the staff clearly well trained in hospitality service. Staff are very professional, friendly and helpful. Shout out to Victoria who welcomed us upon our arrival and made our check in process a pleasure. She even let us in earlier than usual check in time as our room were ready early.
Vey comfortable bed, nice ambient lighting. Good space with sofa and a few small table.
Perfect location in the Central station on the first and second floor, so you can just jump from the hotel corridor to be on the ground floor (seriously, don't do this, just take the lift or escalator like a normal sane person:))
Not noisy at all in my room despite next to the train stop. Very well design sound proof room.
Breakfast buffet was amazing, good rang of options even for someone like my family that only eat Halal food - various vegetarians and eggs suitable food.
Luggage storage free of charge before check in or after checking out to help you enjoy Gothenburg without the need to carry your extra tonne of luggages.
Sauna and gym are also available for the customers.
Cons
None really, for the price tag I think the hotel is perfect.
Nice, comfortable, and clean room. There's a living area and a table for breakfast/meals. The kitchen is fully equipped, and the bathroom is quite spacious. The bed is loft-style (but with a low ceiling). Good Wi-Fi, TV, and Netflix are provided. It's close to a bus stop (400m) and about 5 minutes from the city center. I highly recommend it!
Very convenient to train station . Also, walking distance to tram stops if you want to navigate around city , like Hag old town.
Very helpful front desk staffs ( both shifts)
Αυτό το κατάλυμα (Mini-Hotel Borås Regementet, Borås) απέχει 5 λεπτά με το αμάξι από: Μουσείο του Boras και Μουσείο Υφαντουργίας του Boras. Αυτό το hostel απέχει 2 χλμ. από: Υδάτινο Πάρκο Stadsparksbadet και 2,1 χλμ. από: Εκκλησία Caroli.
Στις σημαντικές παροχές περιλαμβάνονται γρήγορο check-out, ρεσεψιόν όλο το 24ωρο και αποθήκευση αποσκευών. Στους χώρους μας θα βρείτε δωρεάν στάθμευση χωρίς παρκαδόρο.
Νιώστε σαν στο σπίτι σας σε ένα από τα 30 δωμάτια με μοναδική διακόσμηση ανά δωμάτιο. Παραμείνετε online με δωρεάν ασύρματη πρόσβαση στο ίντερνετ που προσφέρεται. Είναι διαθέσιμα μπάνια με ντουζιέρες. Οι παροχές περιλαμβάνουν γραφεία και ξεχωριστά καθιστικά. Παρέχεται επίσης οροφοκομία Υπηρεσία καθαρισμού (κατόπιν αιτήματος).
Well everything besides our check out experience was great. Really great!
Then when checking out, we had 3 interactions with the reception about checking out prior to checking out. and only the one at 12:30 (when checking out with luggage and all), we were told to pay a 200SEK late-fee, which I was then told could’ve been even higher and that I should be thankful they didn’t charge me double…
Not nice - and we had 3 interactions prior to this for this exact reason. I wanted to work out first and then shower in the room before leaving. If we were told the first time about the late check out fee; we would’ve checked out then and there.
I complained about this practice, to deaf ears. Not coming back despite it being very nice and perfect for a Liseberg weekend with the family
Staying at Clarion Hotel The Pier in Sweden turned out to be one of those experiences where you feel at ease almost immediately. There’s a certain warmth to the place that makes it stand out from the moment you walk through the doors.
Friendly Staff Who Truly Welcome You
What I noticed right away was how genuinely friendly the staff were. Every time we entered or walked past the front desk, we were greeted with a smile or a kind word. It’s such a simple gesture, but it created this feeling of being looked after, as if we were more than just passing guests.
A Location That Balances Quiet and Convenience
The hotel’s setting struck the perfect balance—peaceful and quiet, yet still so easy to get into the city center. It felt like we had the best of both worlds: calm evenings by the water, and the city’s energy just a short ride away.
Beautiful Skyline and Water Views
From the hotel, the view stretched across the skyline and the water, and it was just lovely. Whether it was morning light reflecting off the buildings or the soft glow in the evenings, those views gave the place a special atmosphere that I won’t forget.
A Studio Room That Feels Like Home
Our studio room came with a small kitchenette, and I can’t stress enough how handy that was. For a longer stay, being able to cook a simple meal or make a late tea added such a homely touch. The room itself felt modern and cozy, just right for settling in without feeling cramped.
A Breakfast with Heart
Breakfast was always a cheerful way to start the day, not just because of the food but because of the people. The breakfast chef, a lovely lady with beautiful red hair, had the warmest presence. She greeted everyone with such kindness that it set the tone for the rest of the day.
Looking back, what made Clarion Hotel The Pier memorable wasn’t just the location or the facilities—it was the sense of care woven through the stay. Between the quiet setting, the beautiful views, the comfort of the room, and those daily warm greetings (especially at breakfast), the hotel managed to feel both professional and genuinely personal.
I visited Sweden for a business trip to Chalmers University and stayed at this hotel.
I arrived at 11 a.m., so I tried to leave my luggage, but I was able to check in in the morning.
The staff were all friendly and well equipped with amenities such as gym, washing machine, breakfast buffet and restaurant.
It was a little unfortunate that the breakfast menu did not change during my stay for about a week, but the taste was good.
The surroundings of the hotel were quiet, and it was quiet, and the center came out on foot for 15 to 20 minutes.
I would like to stay at the same hostel even if I come back for business trip next time.
Too bad that if you don't ask they won't clean your room, it should be automatic and not on request, excellent breakfast and the waiters are all very kind and professional
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9.5/10
Amazing
AAng_ieStaying at Clarion Hotel The Pier in Sweden turned out to be one of those experiences where you feel at ease almost immediately. There’s a certain warmth to the place that makes it stand out from the moment you walk through the doors.
Friendly Staff Who Truly Welcome You
What I noticed right away was how genuinely friendly the staff were. Every time we entered or walked past the front desk, we were greeted with a smile or a kind word. It’s such a simple gesture, but it created this feeling of being looked after, as if we were more than just passing guests.
A Location That Balances Quiet and Convenience
The hotel’s setting struck the perfect balance—peaceful and quiet, yet still so easy to get into the city center. It felt like we had the best of both worlds: calm evenings by the water, and the city’s energy just a short ride away.
Beautiful Skyline and Water Views
From the hotel, the view stretched across the skyline and the water, and it was just lovely. Whether it was morning light reflecting off the buildings or the soft glow in the evenings, those views gave the place a special atmosphere that I won’t forget.
A Studio Room That Feels Like Home
Our studio room came with a small kitchenette, and I can’t stress enough how handy that was. For a longer stay, being able to cook a simple meal or make a late tea added such a homely touch. The room itself felt modern and cozy, just right for settling in without feeling cramped.
A Breakfast with Heart
Breakfast was always a cheerful way to start the day, not just because of the food but because of the people. The breakfast chef, a lovely lady with beautiful red hair, had the warmest presence. She greeted everyone with such kindness that it set the tone for the rest of the day.
Looking back, what made Clarion Hotel The Pier memorable wasn’t just the location or the facilities—it was the sense of care woven through the stay. Between the quiet setting, the beautiful views, the comfort of the room, and those daily warm greetings (especially at breakfast), the hotel managed to feel both professional and genuinely personal.
PPatrickEOverall, this hotel was a superb experience.
We arrived around 18.00 in the evening after a long drive. Unfortunately some technical error in their system required us to wait in the lobby for about 30min, but we were swiftly compensated in the form of free parking and a complimentary prosecco in the room.
The room itself was beautiful. Amazing view, very comfortable bed and TV placement, a very long bathtub. The only mild annoyance was that the bathroom light was finicky to turn on and adjust.
The spa is a must-experience, especially after a long drive from one side of Sweden to the other. It was excellent; nothing to complain about.
The best thing about Upper House however, is the breakfast. I have never had a better breakfast experience anywhere else in the world. I would gladly stay again just to eat their breakfast menu.
Very excellent stay, great service and great food. A solid 9.5/10 experience.
GGuest UserWe arrived at 7:30 pm and were told we got a room “upgrade”. The room was small so we really wondered what the “original” room looked like. The bed had stains on the cover that was laid under the mattress
which didn’t look good. We went down to the lobby and found nobody present. We moved on to the restaurant, it was 8 pm. Half full and we were met with the wonderful advise that they were closed for service. This was Friday May 16th and the menu
board was still at the entrance door to the restaurant.
We went back to the reception and queried why the restaurant was not serving dinner at 8 pm on a Friday.
The receptionist looked dumbfounded and told us it usually serves dinner at least until 9 pm but she took no action to assist us except to say we could walk fir 15 minutes to the Aveny, a street with lots of restaurants but could not suggest any close by. We ended up going to, as it happened, a fantastic restaurant right around the corner called Le Pigalle on the top floor of, we guess, a competing hotel. Fabulous meal in a restaurant that knew how to treat their guests.
In short we have regretfully no positive things to say about the ProfilHotels Opera in Gothenburg.
Gothenburg was fantastic but when we return we will definitely not book at the Opera which is overpriced for the standard and service they offer. Total waste of money at this venue. Regretfully we did not bother to take any pictures of the place as it is nothing we wish to remember about it.
GGuest UserThis hotel is in a great location, just a few minutes away from the shopping centre and tram/coach station. I stayed in the family room for 1 night, it was quite cosy for just the night, but it would be small if we planned to stay for longer. The hotel breakfast was very busy and offered a good selection of food. The bed was nice and soft, and I had the best sleep. I even took the covers off to look at the mattress brand. The negative was that there were no complimentary amenities in the room like tea bags, toothbrush, toothpaste or shower cap. But overall, the hotel is extremely modern, and I love the aesthetic. I will most likely be back when I'm in Gothenburg again.
QQisha129Pro
Beautiful hotel, beautiful room, very high standard service by the staff clearly well trained in hospitality service. Staff are very professional, friendly and helpful. Shout out to Victoria who welcomed us upon our arrival and made our check in process a pleasure. She even let us in earlier than usual check in time as our room were ready early.
Vey comfortable bed, nice ambient lighting. Good space with sofa and a few small table.
Perfect location in the Central station on the first and second floor, so you can just jump from the hotel corridor to be on the ground floor (seriously, don't do this, just take the lift or escalator like a normal sane person:))
Not noisy at all in my room despite next to the train stop. Very well design sound proof room.
Breakfast buffet was amazing, good rang of options even for someone like my family that only eat Halal food - various vegetarians and eggs suitable food.
Luggage storage free of charge before check in or after checking out to help you enjoy Gothenburg without the need to carry your extra tonne of luggages.
Sauna and gym are also available for the customers.
Cons
None really, for the price tag I think the hotel is perfect.
LLKGPThe hotel’s location is excellent — just a short walk from the central station, which made getting around very convenient. However, I was disappointed by a few aspects of the stay. The hotel provides grey towels, which I found unappealing; white towels generally give a better sense of cleanliness. Breakfast was adequate, though some of the fruit offered was of poor quality.
I also had concerns about the room’s cleanliness. After our first night, it didn’t seem like the room had been thoroughly cleaned — the drinking glasses we had used weren’t replaced, and some visible stains we had accidentally made were not wiped down. Additionally, the iron in the room tripped the power on both occasions we tried to use it, which was quite frustrating.
The refrigerator in our room wasn’t working properly, so the drinks we stored inside remained warm. I also found the 11:00 a.m. checkout time to be inconvenient, as a later checkout would have allowed for a more relaxed departure.
GGuest UserI visited Sweden for a business trip to Chalmers University and stayed at this hotel.
I arrived at 11 a.m., so I tried to leave my luggage, but I was able to check in in the morning.
The staff were all friendly and well equipped with amenities such as gym, washing machine, breakfast buffet and restaurant.
It was a little unfortunate that the breakfast menu did not change during my stay for about a week, but the taste was good.
The surroundings of the hotel were quiet, and it was quiet, and the center came out on foot for 15 to 20 minutes.
I would like to stay at the same hostel even if I come back for business trip next time.
AAKR87Really nice hotel in a great and convenient location, spacious room. However booked for 4 people, received confirmation from trip that the booking was made for 2 adults 2 children upon check in only 2 adults and 1 child on the hotel booking. Hotel receptionist argued no solution offered, we had to put 2 single beds together so could be used by 3 people.
Lobby bathroom not able to be accessed after checkout as its keycard controlled- be careful if you wait a while for onward travel etc.
GGuest UserWell everything besides our check out experience was great. Really great!
Then when checking out, we had 3 interactions with the reception about checking out prior to checking out. and only the one at 12:30 (when checking out with luggage and all), we were told to pay a 200SEK late-fee, which I was then told could’ve been even higher and that I should be thankful they didn’t charge me double…
Not nice - and we had 3 interactions prior to this for this exact reason. I wanted to work out first and then shower in the room before leaving. If we were told the first time about the late check out fee; we would’ve checked out then and there.
I complained about this practice, to deaf ears. Not coming back despite it being very nice and perfect for a Liseberg weekend with the family
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