Δημοσίευση31 Δεκ. 2025
Guest User
Our experience at this hotel was extremely disturbing and amounts to harassment by the hotel staff, ***** with gross mismanagement and lack of basic humanity.
We were explicitly allowed to enter and stay in the room, including having guests. Once permission was granted, there was no justification for the staff to continuously interrupt us throughout the night via repeated phone calls and visits to the room. This constant disturbance, despite having allowed us to stay, felt like deliberate harassment.
Further, the housekeeping staff initially confirmed that pets were allowed, based on which we proceeded. Later, the front desk team contradicted this information, stating that pets were not allowed. This internal miscommunication is entirely the hotel’s responsibility, yet the consequences were unfairly imposed on us.
During the night, my mother was asked to stand outside the hotel at around 12:30 AM, in the cold and darkness, for nearly 30 minutes, and was repeatedly told to move aside instead of being assisted. This was both unsafe and inhumane.
The front desk staff, Alisha and Pankaj, were rude, repeatedly poked and provoked the situation, and invaded our privacy by attempting to enter the room under the pretext of noise complaints. Ironically, they themselves escalated the matter by calling multiple staff members into the lobby and creating a scene.
Ultimately, we were forced out of the hotel at 3:30 AM, which is completely unacceptable and unsafe. Asking guests to leave hotel premises in the middle of the night due to the hotel’s own policy confusion cannot be justified on any humanitarian or professional grounds.
Hotels are not just about rulebooks—they are about hospitality, safety, and empathy. This incident reflects a serious failure on all three fronts.
We strongly urge the management to investigate this matter and take appropriate action, so that no guest is subjected to such harassment, humiliation, or risk in the future.
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Τιμή ανά διανυκτέρευση από:64 €
Δημοσίευση4 Φεβ. 2026
Guest User
The hotel is first class.
The quality is very good.
Breakfast had a lot of choice.
Staff kept asking if everything was okay.
It was nice, but a little too much.
They made tea exactly the way I like it.
This was excellent service.
The parathas were very tasty.
The coffee was not good.
It tasted like instant coffee.
They should offer proper filter coffee or Americano.
Munhendra and each every staff was very helpful.
They tried hard to help everyone.
Room 919 had no proper hot water in the shower.
The valve needs fixing every day.
I suggest avoiding room 919.
Overall, a very good hotel with great service.
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Τιμή ανά διανυκτέρευση από:39 €
Δημοσίευση21 Μάρ. 2026
Anonymous User
Very disappointing experience. When we arrived no wifi in hotel and being far away from family during these turbulent times not ideal. Then when we went to the room to unwind the TV was not functional and they stated the situation would not be solved that evening. After a long flight we figured at least we could take a nice hot shower and to our dismay no hot water. Not a good start to our experience. Following morning still no wifi thik late evening. Figured a swim might be worthwhile in the late afternoon and were told pool was under maintenance for a few days but we were not notified of this even at check in time. We usually book hotels on vacation or even for business getaways with down time in mind and this felt more stressful than relaxing. Staff overall was friendly at breakfast and at the desk but was disappointed with how management handled it. No offer of apologies or complimentary anything despite the challenges. Heard lemon tree was supposed to be a good brand but won't be booking again. Oddly we got water the other evenings only after informing them we needed hot water. They would tell us that they will inform the engineers to turn it on. And another thing I found odd which I have not experienced is that you can only connect max 2 devices to wifi but both my husband and I have devices that we need connected eg lap top, cell phone and tablets. Difficult to pick only 2 per room.
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Τιμή ανά διανυκτέρευση από:30 €
Δημοσίευση12 Δεκ. 2025
spring-Ai
Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent.
I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price.
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Τιμή ανά διανυκτέρευση από:57 €
Δημοσίευση24 Ιαν. 2025
faisal asghar
fantastic staff
i would like to mention that Prerna and Biju were excellent. they are really helpful and did their best to make our stay comfortable. Neel from the restaurant was also very good.
thanks
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Τιμή ανά διανυκτέρευση από:93 €
Δημοσίευση25 Νοέμ. 2025
Guest User
Clean and good service and good breakfast quality, so satisfaction is high. The surrounding restaurants are of low quality for the price, so it is preferable to eat at the hotel.
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Τιμή ανά διανυκτέρευση από:30 €
Δημοσίευση19 Ιούν. 2025
NamanKala51
Beautiful property. Really well built and laid out. We stayed at the one bedroom Premier Villa. It was spacious, very well lit up and the interiors were very nice. Bathroom was amazing with a skylight above the bathtub. His and Her sink + separated shower and toilet areas were a great add on. The property is very green and one would hear birds chirping, peacocks calling, hens, turkeys, white pekins around the property with some rabbits, guinea pigs, emus and even a horse in the pack . Pool area is ideal for the kids and even adults. There is cart service that one can avail to go around the property or even get a bicycle. But the property is perfect if you want to go for a stroll and check out all the amenities. Food quality is good. Buffet has a decent variety. Staff is well trained and looks after you well. All in all a great experience. Definitely recommended
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Τιμή ανά διανυκτέρευση από:135 €
Δημοσίευση4 Ιούλ. 2024
Denis St.
Good location, excellent restaurants in the hotel, good stuff and perfect cleanness plus mall in the next door
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Τιμή ανά διανυκτέρευση από:126 €
Δημοσίευση10 Νοέμ. 2025|Superior King Room
Guest UserThe staff there would do almost everything to make the hotel guest satisfied and happy with their stay there. Decently priced for a 5 star and definitely worth it for this 5 star hotel.
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Τιμή ανά διανυκτέρευση από:46 €
Δημοσίευση12 Ιαν. 2026
Guest User
Everything is of comfort to make your stay memorable. Hotel is especially useful to those visiting the industrial area for work meetings, etc.
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Τιμή ανά διανυκτέρευση από:41 €