Ξενοδοχεία με Pools σε Hawaii, United States

"The hotel's location is great, and the room is spacious. The breakfast tasted good! However, there was an unreasonable charge: I was traveling with my child, and my credit card was overcharged by over $100 for the child's breakfast, even though breakfast for two was already included in the room rate. I wouldn't have known if I hadn't checked!"

"I recently stayed at this hotel in the Penthouse and, overall, had a pleasant stay. However, there were several areas where the guest experience could be improved. Pros: * The location is convenient, with Waikiki Beach approximately a 15-minute walk away. * There are plenty of restaurants within walking distance, although I would recommend making reservations in advance as many are very popular. * There are numerous ABC Stores nearby, making it easy to pick up snacks, drinks, souvenirs, and other essentials. * A special mention goes to Ralph, who was outstanding throughout our stay. He was friendly, approachable, and always happy to help with any questions or recommendations. He quickly became our go-to person whenever we needed assistance and is a real credit to the hotel. Cons: * Upon arrival, we were not offered the welcome drink that other guests appeared to receive. We checked in shortly after 3:00 pm, yet we saw guests arriving at around 9:30 pm the previous evening being offered welcome drinks. It was disappointing that this was not provided consistently. * We were never informed that the hotel offers complimentary beach umbrellas and chairs on a first come, first served basis. We ended up purchasing our own before accidentally overhearing another member of staff explain this benefit during another guest’s check-in. * Similarly, we only discovered that the hotel offers a complimentary walking tour after overhearing a different staff member mention it to another guest. It would have been helpful if all guests were informed about the activities and amenities available during check-in. * We booked the Penthouse expecting to fully enjoy the advertised 90-degree views. While the views themselves were excellent, the balcony was much smaller than expected and not really large enough to comfortably sit and enjoy them. * The bathroom, particularly the bathtub, felt dated and would benefit from refurbishment. * The room itself is showing its age and could do with a modern refresh. * The breakfast room is exceptionally small considering the number of guests staying at the hotel. During busy periods it becomes crowded and difficult to find seating. * One morning, a guest was allowed to bring a dog into the enclosed, air-conditioned breakfast room. To my understanding, this is not permitted under Hawaii law unless the animal is a legitimate service animal, and it made the dining experience uncomfortable. * The Skyline floor cannot be accessed using the elevator on the far left, which was inconvenient and not clearly explained. * At check-in, a $200 deposit was authorised along with an additional hold on my credit card. This extra charge was never explained by staff, and I only became aware of it after reviewing my credit card statement. Greater transparency regarding incidental holds would have been appreciated. Overall, the hotel is in a good location with helpful staff, especially Ralph, and provides a comfortable base for exploring Waikiki. However, there were several inconsistencies in communication and a number of facilities that would benefit from updating. Better communication during check-in about available amenities, clearer explanations of credit card holds, and refurbishment of the rooms would significantly improve the overall guest experience."

"Our first stop on this wonderful vacation had a hotel with a great view. Sitting on the balcony, eating watermelon and watching the sea was so relaxing! Overall, the room was clean and tidy, but it was quite old-fashioned. The housekeeping auntie was really nice and helpful. The resort is super close to ABC Store, the White McDonald's, and the zoo. There are tons of dining options nearby, and the beach is just across the road and very lively. Breakfast was simple, with a Japanese touch, and changed daily, which was a pleasant surprise and quite tasty. However, the housekeeping department and front desk service were just okay. It was hard to get through to them by phone, and the $50 resort fee didn't seem to cover much service, like disposable slippers. "

"The hotel's location is excellent, making it super convenient for getting around, shopping, and dining. What was really frustrating is that I booked through an agent, and the amount I was told to pay at check-in was significantly less than what the hotel actually charged. When I contacted Trip.com, they said the agent told them the final payment should be based on what the hotel charges, and that I should negotiate with the hotel directly. I absolutely cannot accept this kind of buck-passing, or even fraudulent, behavior from an agent. Trip.com eventually compensated me for my loss, so they were quite proactive in resolving the issue. I strongly advise everyone to avoid booking through agents; they need to be held accountable for their actions!"

"The hotel's location is unbeatable, right in the heart of Waikiki Beach. There are plenty of shops and restaurants right outside, making dining and shopping very convenient. The ocean view is beautiful. However, when I checked in, I found some gray stains and a long hair on the bedsheets. I called and they changed the bedding, but this definitely deserves a negative review."

"I was a bit skeptical about the feel of the area and the hotel, but everything worked great. The location is perfect and about a five minute walk from the beach. The room was clean when I entered, and set to 61 degrees F. The room looks a bit dated, but the hot water is superb and the bed comfortable. For the price point, this is an amazing value in Waikiki."

"This was my first trip to Hawaii, and I'm so glad I chose this hotel! It's super convenient – the trolley stop is right in front of the hotel, and the beach is just across the street. It was perfect for getting anywhere we wanted to go. I thought I had booked a room with a view of both the beach and Diamond Head, but it turned out to be an oceanfront room on the 10th floor. The view was absolutely beautiful and so relaxing. I did notice the walls seemed a bit thin. At night, we could clearly hear loud music from the room next door and a baby crying, haha. I guess it probably varies from room to room. The complimentary water server and free beach towel service were really handy! Plus, there were plenty of souvenir shops, a gelato place, and cafes, which made our stay even more enjoyable."

"This hotel is super convenient as you can take the 'W' line bus directly from Honolulu Airport. It's about a 10-minute walk to Waikiki Beach, and it's located on a street lined with famous Waikiki hotels. Royal Hawaiian Center is also within walking distance. There are ABC Stores, supermarkets, and a DEAN & DELUCA on the first floor of the Ritz-Carlton Residences all nearby. I've stayed here several times. I chose a twin room, and it came with two queen-sized beds, which was very comfortable. The only minor downside was that the air conditioning was a bit noisy, but if you turned it off and used the ceiling fan, it was still cool enough. The bathroom had a bathtub, and while there wasn't a hand shower, adjusting the water temperature was easy, so it wasn't an issue. The cleaning was thorough, and the room was spotless. The hairdryer was in a black bag inside the closet. They provided a capsule coffee maker with both coffee and tea capsules, which was a nice touch. There was also a refrigerator, microwave, and iron. While there's no bottled mineral water service in the room, there's a free water dispenser next to the front desk where you can fill your own bottle or cup. The complimentary breakfast was simple but sufficient, and the taste was good. Given the high cost of living in Hawaii, I was very satisfied with the reasonable stay here."

"The location was fantastic, only about a 7-minute walk to Waikiki Beach. The hotel staff were also very kind. Housekeeping comes every three days. I really appreciated that they lend out towels for the beach; it was great! After using them, you return the towels in the lobby, which kept our room from getting messy. Once we returned a towel, we got our lending card back, so we could borrow another one the next day when visiting different beaches. We rented a car and paid for parking. We were told we could park anywhere, but when we found it full and mentioned it, they moved one of the hotel's cars for us. For this price and location, I'm absolutely delighted! I'd recommend it to anyone who wants to save money but doesn't want to stay in a hostel, and prefers a clean place at the very least. Also, there's a poke place nearby called ''Maguro Spot'' that always had a long line. I was curious, tried it, and it was absolutely delicious – highly recommend!"