Ξενοδοχεία Romantic σε Lazio, Italy

"I recently stayed at this hotel and while there were a few positives, the overall experience was disappointing due to a series of overlooked details and frustrating issues. To start with the good—the staff were great: friendly, helpful, and informative. They made an effort to assist whenever asked, and that hospitality was appreciated. The location was decent, about a 30-minute bus ride to the city center. It’s not exactly central, but manageable if you’re okay with the commute. The room was reasonably clean upon arrival, but the quality of housekeeping declined quickly. A lotion stain I accidentally left on the shower floor was never cleaned, and instead of actually scrubbing the area, housekeeping simply placed a mat over it—as if to hide it. Initially, the room came stocked with two sets of towels, but after the first day, only one of each was replaced. While the booking was for one person, maintaining the original quantity would have shown a bit more care and consistency. There were several small inconveniences that added up. For example, the room phone had no directory, so I had no idea how to contact the front desk or reach any services. On top of that, the air conditioning didn’t work for the first two days, which turned out to be because the previous guest had asked for it to be turned off, and it was never reset. It took me that long to realize I had to ask the concierge to enable it again. In a properly managed hotel, the AC should be reset and ready for the next guest without needing to make a request. The continental breakfast was another letdown. The scrambled eggs were dry, lumpy, and had a strange grey tint. The bacon and sausages were cold, and orange juice was served in plastic cups. There was very little fresh fruit, and to top it off, they had a random speaker on the floor playing radio ads during breakfast—a strange and unpleasant ambiance for a morning meal. I’m glad I didn’t pay for breakfast for my entire stay, because it definitely wasn’t worth it. The Wi-Fi was by far the worst I’ve encountered in any hotel. It disconnected constantly and, when connected, barely reached speeds of 5 Mbps. For a hotel in a tourist-heavy area, this is unacceptable and suggests a clear lack of awareness of guest needs—especially for travelers who rely on Wi-Fi to plan outings or stay in touch. Noise was another major issue. The elevator makes a blaring siren-like noise when it opens, which woke me up every single morning. The walls and doors are paper-thin, making it easy to hear people walking or talking outside, and the doors slam shut loudly, adding to the disturbance. Finally, while not the hotel’s fault, there were a few homeless individuals living around the property, which might make some guests feel uneasy, particularly at night. All in all, while the staff were excellent and the location worked, there were just too many frustrating and avoidable issues—poor housekeeping, unusable Wi-Fi, subpar breakfast, noise problems, and a lack of attention to guest experience basics. I wouldn’t recommend staying here unless the hotel makes significant improvements across the board."

"My primary reason for choosing this hotel was its excellent location, conveniently situated between the airport and the city center, which made taxi rides both straightforward and reasonably priced. Upon checking in, I was pleased to discover a wide array of recommended tours and activities, such as church musicals and golf cart excursions. This was incredibly helpful for someone like me who prefers not to meticulously plan every detail of their trip. Lastly, I have to praise their laundry service. Besides the usual per-item pricing, they offer a 'family laundry package,' which I recall being around €15 per kilogram. As we visited during summer, small items like T-shirts and socks don't add much weight. I sent in 3 T-shirts and 5 pairs of socks, and the total cost was only about €12. Each item came back smelling wonderfully fresh, almost like new clothes. What a delight not to have a smelly suitcase!"

"The bathroom was spacious, and the service was excellent; they even helped us split the king-size bed into two separate beds. The overall space was remarkably large for a European hotel, and it was very clean. The location was super convenient for getting around, and the air conditioning worked well – a big plus!"

"This hotel has a long history. I booked a single room but got a double room instead. Although it didn't face the street, it had a window opening onto an inner courtyard. The rooftop restaurant has a great ambiance, and breakfast there is particularly enjoyable. It's not far from Termini train station, and you can even walk to the Colosseum."

"Bellissimo villaggio con 2 piscine. Moduli casette nuovi e molto funzionali, camera matrimoniale con piccolo bagno, camera per bambini con castello più singolo, bagno con doccia, cucina super attrezzata. Un po' decentrato, preso con offerta prezzo ottimo"

"This hotel really looked after me from the moment I arrived until the day I left. The staff were incredibly kind, professional, and always ready to help with anything I needed. They made me feel comfortable and welcome at all times, which made my stay even more enjoyable. The customer service was excellent, and the overall atmosphere of the hotel was relaxing and pleasant. Everything was well organised, clean, and high quality. I truly appreciated the attention to detail and the positive energy of the team. I highly recommend this hotel to anyone looking for a great experience and outstanding service. I would definitely stay here again!"

"We went there during heat wave summer. They provided a room with good air condition. The bed is solid and staff is very nice. Location is closed to termini and nearby the super market."

"We were very pleased with the hotel and stayed there at both the beginning and end of our trip to Italy. We rented a car at the airport and parked it right in front of the hotel's door in a private courtyard. That was very convenient. I believe they charged us about 35 Euros each night for that perk. The hotel was luxurious, and the staff were very accommodating and pleasant. They had someone carry our bags to and from our room during check-in and check-out. Everything in the large room worked; it was clean, and there was a safe to store your valuables. As Americans, a few reminders or unexpected things to note. You'll need a power adapter (easily purchased on Amazon) and, unless you bring a voltage converter, make sure any appliances (CPAP, travel steamer/iron, etc) are compatible with both 110V and 220/230V. We didn't find washcloths in any of the hotels in Italy, so we just used hand towels in the shower. The shower at this hotel (both rooms) was a bath/shower combination. There was no shower curtain or door, only a small partition near the removable shower head to keep the water from splashing everywhere, which it basically did. While it is a beautiful historic building, there are a couple of elevators at this hotel, so you don't need to lug your stuff up a bunch of stairs. The room key is enormous and they only give you one. We kept ours in the car whenever we left the hotel so we wouldn't carry it around. Even though we had a car, we found it more convenient to leave it at the hotel and take an Uber to Vatican City rather than walk more than a mile each way, which we also did twice. The area surrounding the hotel was historic and lots of fun. Plenty of places to shop and eat. The breakfast buffet at the hotel each morning was also superb. Plenty of hot and cold items to fill you up before trekking out. That's about it. Don't forget to check out the view from the rooftop at the hotel. Have a great time in Rome!"

"The facilities are a bit old and the room is quite small. However, the service is warm and friendly. It's very close to the train station, about a 15-minute walk, which makes it super convenient for a city walk to explore the ancient Roman area."