Ξενοδοχεία με spa σε Aswan Governorate, Egypt

"Wonderful service - guard and porter at the front, efficient front desk, upgraded to a Nile room. Pool side was great with a view of the Nile, plenty of chairs and fresh towels,  although bar staff sometimes a little slow on drink and food refills this could be forgiven Buffet breakfast had a good selection including eggs made to order, staff very attentive Dinner selection was OK but again great service "

"We booked two garden view rooms for our family trip. Hilariously, we checked in at 2:30 PM that day, then rushed to a scenic spot and dinner. When we returned to the hotel around 8:40 PM, our room key cards weren't even ready – incredibly inefficient. To make matters worse, there was no hot water in the rooms. The temperature had dropped significantly that day, and I was traveling with a 3-year-old and my 70-year-old mother. Both rooms had no hot water. I called the front desk, and they said they'd send someone, but we waited a good twenty minutes before a staff member finally arrived. It was clear the staff member wasn't trained; they couldn't speak English and immediately used their dirty hands to touch all the bath towels in the room. Then they just said ”five minutes” and left. We waited another ten-plus minutes with the child, and still no news. I had no choice but to call the front desk again and ask for a room change. I was told the hotel was fully booked. Desperate, I contacted Ctrip, and their overseas specialist spent a long time negotiating before the hotel finally agreed to a room change. However, by then it was past 10 PM, and our child couldn't stay up any longer. We had no choice but to give the child a quick wash and put them to bed. I've never encountered such a poorly managed hotel. I have no idea how it got a 4.9 rating. Also, the hotel's advertised free airport shuttle service is only available at 4 AM and 6 PM; all other times are chargeable. I'm writing this to save others from making the same mistake! We chose this hotel because it's part of the MGM brand, and the room decor and hardware are quite good, but the service (software) is absolutely terrible. So, our conclusion is: in Egypt, don't just look at the brand name of a hotel; as long as it's locally managed, it's a complete mess. ಢ🌚ಢ"

"On our first night, the room was not clean. After our first complaint, housekeeping did a simple cleanup but it was still unsatisfactory. With our second complaint, a deeper cleaning was arranged, and the room was finally clean — though it was already past midnight (around 1am). The hotel staff apologized and kindly compensated us with a dinner discount, which we appreciated. Overall, we are happy with the team’s fast response and service recovery. One small feedback: the facilities’ opening hours (spa and gym) clash with typical sightseeing schedules. Since they open late and close early, we were unable to enjoy them. It would be great if the hotel could consider extending the operating hours. Credit to the room towel decoration. Surprises everyday we came back from sightseeing. Talented creativity of towel art."

"Pros The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space. We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this. Cons Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable). I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful. Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast. Don’t recommend if you prioritise great guest services, comfortability and peace."

"Benben is a beautiful place and the service is top notch. Why the 3 stars? Our room jacuzzi was way too hot to enter. On the first day they send someone over who added cold water so we could enjoy it. Then on the second day as we are coming back from our day trip and want to relax, we find out our jacuzzi is again way too hot. It’s not fun to wait for them to fix this issue when we want to go in right now and not in an hour or so. Also as a 5 stars hotel, the hot water kept running out in our shower after 15 minutes which is quite crazy. It shouldn’t be like this. Or else we loved everything. The food is really good, and as I said the staff/service is amazing."

"It's on par with a 3-star budget hotel in China. The duvet was already pilling – replacing a duvet cover wouldn't be a huge expense, would it? A good night's sleep is a really important part of any trip. The breakfast buffet had limited variety, only the fried eggs were decent."