Ξενοδοχεία με Spa σε Silesian, Poland

When we arrived, I immediately went down to the sauna and pool (that's the only reason I booked there) and we discovered that the sauna was not active and it took a while until they activated it and it was possible to use it. Other than that, the hotel is fine. The reception is fast and good, and the check-out is in the morning.

The hotel is more comfortable, quiet and clean, the most important thing is that there is a Chinese restaurant downstairs which is more convenient

The pool available for 2 hours is a mistake. It is a hotel pool or a swimming pool? I have limited time and then a surcharge! What are the money taken for when the sauna is paid and the pool is free of charge only 2 hours. The service at the lobby bar is waiting for 30 minutes for drinks and it is still strange that they have not been brought. The situation has happened 2 times so it was not a coincidence. Booking at the hotel restaurant is also the state at the entrance because no one is picking up the phone from the guests from the room and at the reception fortified that the place has full reservation from which it turned out that it was far in after waiting a few minutes and several tables were empty The lack of organization and, above all, the lawyers are not trained and there are some paleness at every step.

Overall the place was amazing our room even looked just like the pictures which we were not expecting. We paid 164pln and had two breakfast buffets which were not bad. On day three they did seem to lose our breakfast booking. They said we hadn't paid at the reception for breakfast which is true, we paid at the buffet kiosk, but they didn't seem to understand. We just went to Lidl to save paying again or getting into an argument. We went down 10 minutes after the pool was meant to open for the morning, but the staff member was still cleaning it but he let us after a minute or two. The cold water for the carafes cold setting is not cold, just slightly cooler than room temperature. We ended up filing them up and leaving them in the fridge overnight to get cold water which is not ideal when you are thirsty. The majority of staff we dealt with were awesome and understood what we meant after some clarification as we speak no Polish. Would still recommend this place to anyone. The value was simply amazing and maybe there was just a mix up with the computer system that messed up our breakfast reservation. Just minor things that hopefully the hotel can improve for future patrons.

Location and transportation: Most evaluations emphasize that the hotel is close to a transportation hub or attraction for easy travel. Room facilities and comfort: high frequency mentions ”the room is spacious and bright”, ”the bedding is comfortable”, ”the sound insulation effect is good”, ”the intelligent facilities are convenient”. Service experience: The staff is warm and professional, and the response speed is the core advantage. The front desk efficiency and detailed services (such as free parking and 24-hour hot water) improve the experience. Health and dining: emphasize ”spotless”, ”rich breakfast”, ”local specialties authentic” and other details.

Bardzo sympatyczny hotel :) lokalizacja, czystość i obsługa na dobrym poziomie :)

Mój pierwszy pobyt w tym hotelu.Bardzo dużo podróżuje,lecz rzadko trafiam na aż tak cudowne miejsca.Poczynajac od obsługi,czystości,wystroju wnętrz i świetnego SPA.Minusem dla mnie jest restauracja Polka,z wysokimi cenami i bardzo przeciętnym jedzeniem,aczkolwiek miła obsługa i świetnym wystrojem.Przepiekny kameralny hotel położony w pięknym miejscu.Bede wracał!!!

The environment is good, the high speed is, I like it very much.

It is already the second time to stay, one of the best hotels in the local area, all aspects are quite satisfactory!

Very happy journey, a beautiful and quiet city hotel staff is warm and thoughtful and helps us find authentic Polish food. The hotel has opened a free music festival for five days in a row. This makes the Chinese feel very lucky. Downstairs is a dining street. Various cuisines come to Kato next time. Still living here