Ξενοδοχεία με spa σε Bukhara Region, Uzbekistan

"The hotel could be much better if they improved their service! Overall, it's pleasant with a nice design. Let's start with the pros: + Great location, with a bank nearby for currency exchange, a coffee shop across the street, two decent fast-food places, and a small supermarket next to the hotel selling nuts, dried fruits by weight, and tea (prices are generally like a market). Tourist attractions are only 100 rubles and about 5-7 minutes away by taxi. + Good breakfast with a wide selection, almost everything you could want, and tasty. + The room was clean. I can't comment on regular cleaning as I requested it at reception for a specific time, and they accommodated me. + The indoor/outdoor pool is clean, and there's nobody there in the morning. Cons: - After 12 PM, the pool gets crowded. Local guys were smoking right on the sun loungers, and no staff member said anything to them. - Upon check-in, the administrator gave me a room that didn't match my booking. I booked an upgraded room, but I was given a 'budget economy' room on the first floor with a view of a concrete wall and absolutely no natural light! (Photos attached). The administrator refused to give me another room for free, claiming they had no rooms. However, after I contacted Trip.com support, he miraculously found another room category for me without any extra charge! A woman before me had the same situation, so it seems they try to scam guests by initially giving them a bad room and then charging extra to upgrade to the one they should have had in the first place. It was a bit stressful, but the issue was resolved in the end. - The shower barely worked; you could only wash under the tap as there was absolutely no water pressure in the showerhead. - The air conditioning only worked on maximum power; it didn't work at all or would switch off on the lowest setting, which was inconvenient. Hotel management needs to control staff who are ruining the hotel's reputation by assigning rooms that don't match bookings, thus spoiling the mood of guests who paid to relax! I also recommend partial renovation or replacement of the plumbing. The hotel looks solid from the outside, but there are clear management shortcomings internally. Fix these issues, and it will significantly improve occupancy and the number of positive reviews! It's all in your hands! I've also included photos of the room I eventually received after the dispute."

"The front desk staff were excellent, very patiently helping me choose a satisfactory room. Their English was fluent. The breakfast coffee was delicious, and there was a wide variety of food. The location was incredibly convenient. I'll definitely stay here again next time I'm in Bukhara, and I highly recommend it to friends."

"Excellent stay experience. Jasmine Gevinch, the lovely lady at the front desk, helped me switch to a higher floor. Knowing I was traveling alone, she specially recommended the CHINOR restaurant, which is a local favorite with great value for money. When she learned about my habit of drinking a lot of water due to the hot weather, she had the staff send up 4 extra bottles of mineral water. Thumbs up for the attention to detail! Although the hotel is within walking distance of the old city, it's dustier because you pass by a construction site, so taking a taxi is more convenient. When using Yandex taxi, you need to set the pickup location to the hotel lobby level; otherwise, the car will automatically stop in the parking lot below. Joxongir, the concierge at the entrance, was super nice. He helped me carry my luggage from the front desk to the entrance and waited until my taxi arrived and the luggage was loaded before leaving. Despite the hot weather outside, he stayed to confirm the destination (the train station) with me and the driver before departing."

"Overall, it was decent. The hotel is quite new, but the main drawback is that the room is a bit small. I've stayed further from the city center before and gotten larger rooms. Here, besides the bed, there's not much space left. There's an ATM on the ground floor, and the breakfast is excellent, a mix of Western and Uzbek styles, with strawberries which was a nice touch. It's easy to get a taxi, and it's not far from the old city, about 10 kilometers. Across from the hotel, there's a place that sells baked samsa, and about a kilometer away there are restaurants where you can order takeout."

"The hotel is beautiful and perfectly located, with many of Bukhara’s main attractions within walking distance. Everything is brand new, and I would highly recommend this hotel. I visit Bukhara at least twice a year, and this is by far the best hotel I have stayed at in the city so far. The hotel had only been open for about a week during my stay, so I believe some minor issues are simply because the staff are still getting used to the systems and procedures. For example, my reservation showed that the payment had already been made, but at checkout I was told that the payment had not yet appeared in their account. I had to wait for around 5–10 minutes while they checked the situation, but eventually everything was sorted out and I was able to leave without any problem. Considering how new the hotel is, I completely understand these minor issues. Overall, I had a very positive experience and would definitely stay here again."

"The hotel is located north of Bukhara's Old City, with most attractions within walking distance. The Saffron Restaurant on the 3rd floor serves excellent food, especially the fried eggplant. However, the spa service was absolutely unacceptable. The therapist had an awful attitude and poor technique. Anytime we moved or were too tense during the massage, she would reprimand us with incredibly exaggerated, disgusted exclamations, completely ruining our day. On top of that, it didn't even provide the relaxation we sought. What's more, the time spent changing clothes was counted towards the massage duration, which would never happen in China. After writing a two-page complaint letter, the hotel offered a fruit platter as compensation and provided a written response stating that ”other guests in our tour group” were satisfied, implying the problem was ours. Yet, we were independent travelers who checked in alone, so the mention of a tour group was completely fabricated. Naturally, this was unacceptable. After a 30-minute standoff at the front desk, the final solution was a 30% discount, but then the fruit platter was withdrawn. As an incredibly arrogant hotel, I do not recommend staying here. They didn't even replenish toothpaste during daily cleanings. However, the rooftop restaurant is still recommended, with an average cost of around 200 CNY per person."

"Rating: 10/10 ”This hotel is a real eastern fairy tale! Once you open the door, you get into the amazing world of eastern color. The hotel is new, but at the same time decorated with great love for tradition each detail is thought up to tiny. The rooms are decorated in authentic eastern style, with very comfortable and comfortable. Bed just excellent has slept wonderfully. The hotel has a cozy recreation area where you can just lie down, relax and drink a cup of aroma tea. And the pool is a separate bonus, especially in the heat! A separate thanks to host an incredibly hospitality man, showed real eastern hospitality. He went to meet us and allowed us to stay at the hotel 3 hours after departure so that we could quietly wait for the train. Free! It is expensive. The staff is also very attentive, always ready to help with advice and where to eat deliciously, and where to go to see the most interesting. Breakfast is just delightful! Huge choice: a variety of east sweets, nuts and dried fruits, galva, pancakes, fresh fruit, cash, yogurt, twelve each will find something on the soul. Especially striking attention: breakfast with a huge selection of eastern sweets, fruits and home baking. The host and his team soulful people showed us what such eastern hospitality is. We all advise this hotel. And we when we left even the coin threw to return."

"It was okay, but the shower wasn't great; the hot water pressure was low. However, in Bukhara's hot weather, it didn't really matter that the water wasn't super hot. The owner was quite enthusiastic, so it was still pretty good overall."