Ξενοδοχεία με 2-Star σε Hessen, Germany

"The location is prime while visiting tourist areas in Frankfurt. It is easily accessible by tram and subway. I got the single room for my 3 days stay. The only problem that I had is that the AC doesn’t cool on high which is expected because it’s summer time but you have a choice to open the window for the night breeze. What I also like is the policy/initiative where you have a choice not to ask to clean your room in order to save time and energy in order to and get a free drink after. The reception staff is helpful with all the explanation and the rules of the hotel. Overall, it was a great stay and would recommend probably for winter time."

"I had been staying at this hotel for 6 consecutive days. The night before, I extended my stay for room 417 at the front desk. The hotel system has a complete record of my extension, and it was agreed that I would continue to stay in the original room. When I returned after going out, the hotel, without my consent or prior notice, unilaterally changed my room and altered the accommodation agreement. The new room had no duvet and no bath towels. I had to go downstairs repeatedly to request all basic amenities. One male front desk staff member was extremely rude and demanded an additional 1.90 Euros for a bath towel, even writing a note that said 'It cost 1.90 Euro.' I have uploaded a photo of this note as evidence. It wasn't until this staff member's shift ended that another staff member provided a bath towel free of charge. As an elderly traveler who doesn't speak any foreign languages, I had to rely entirely on a translation device for communication, which made interactions extremely difficult. Throughout my stay, I distinctly felt discriminated against due to the language barrier, leading to a terrible experience and leaving me feeling deeply wronged. I didn't get a chance to take photos of the missing items in the room due to the rushed circumstances, but all the guests staying in the same room that day can corroborate my account. I am attaching a formal complaint document in both German and English, demanding a formal explanation and apology from the hotel regarding the unauthorized room change, the staff member's improper charging, and the poor service, as well as reasonable compensation. The hotel system can retrieve the extension record directly, so I don't need to provide any receipts. While I don't have photos of the room lacking bedding and towels, there are other guests who stayed with me who can testify to this."

"The room is very clean! The service attitude of the female front desk is very good! Breakfast is also very good, the variety is OK. The most important thing is that the traffic location is very good! Within 10 minutes walk to the station"

"The hygiene was poor, and there were so many mosquitoes that everyone in the room couldn't sleep because of the bites. Even after changing rooms, there were still many, though fewer than before. I have a good suggestion: either equip the rooms with a mosquito repellent spray, or have the cleaning staff spray repellent when they clean. That would make a big difference. The positive aspects of this hotel are the spacious lobby on the first floor, which has billiards, pool, and an internet area with excellent speed 👍 – definitely worth praising. The service staff, both male and female, were incredibly kind and friendly."

"The overall service was nice; however, there's one thing I would like to mention. About 15 minutes after I checked in and entered my room, a housekeeper opened my door without knocking, which is extremely unprofessional, especially since it's a four-star hotel, and there was no standard procedure. After this incident, I informed the receptionist, but the lady just said, ”We are sorry this happened to you,” without offering any compensation. Frankly speaking, I didn't see anyone willing to take responsibility, and I'm pretty sure this kind of accident will keep happening if no one takes this issue seriously."

"I was completely satisfied with my stay at the B&B Hotel Frankfurt Messe. The cleanliness throughout the entire hotel was particularly outstanding, and the staff were always friendly and helpful. The location was also excellent – ​​you can get everywhere quickly and enjoy a pleasant environment. I highly recommend this hotel!"

"Nice location very helpful staff and not good for overweight people"

"Hostel located right across from the train station and walkable distance from the bus terminal, super convenient! The breakfast in the morning is simple but tasty. The cat is super cute. Friendly staffs, cozy hostel, makes you feel like home away from home. (Make sure you have some cash with you when checking in because they only accept cash for the payment for city tax)"

"The rooms are clean, spacious, there are different towels and a hair dryer, TV. The coffee machine is in the recreation area at the entrance. One ”but”, in the morning hot water from 8 am (I don't know why, it was not like that before) and there is no one to turn to. Nearby McDonald's, Aldi, Rossman, other stores are within reach. Also not far away there are small restaurants, eateries. Parking spaces are available around the hotel. In general, a good hotel. Because of one ”blunder” I think it is not worth writing a negative review."

"Die Zimmer sind einfach eingerichtet,für 1- 2 Nächte ist das ok.Die Größe des Bades ist ausreichend. Die Auswahl beim Frühstücksbuffet war überschaubar, die Brötchen waren frisch und knackig, es gab frisches Obst und leckeren Kaffee. Um ein Event in der Buderus-Arena zu besuchen würden wir hier wieder buchen ."