Ξενοδοχεία με Bar σε Zuid-Holland, Netherlands

Our initial impressions were mixed. On one hand, we were impressed by the hotel’s atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some “interesting” house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers. The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring! The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. It’s the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or don’t work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk.

The room was clean and spacious. But I had several problems. I showed up and could not get a room at the desk, even though there was somebody there. I had to do it online. That was cumbersome, partly because the desk couldn't find me at first even after I checked in online. The nexst frustrating thing for this infrequent traveler's perspective were needing to use my room card for the elevator to operate, but saw nothing in the elevator to prompt me. Similarly, it took me ~5 minutes to find the master switch, which was ＞2 meters into the room and not visible from the doorway. Once I got through these problem and figured how to use all the light switches, everything was fine. I don't recall any of these items being mentioned by the desk person. I suggest that the desk inform guests of these potential hiccups.

Clean, comfortable bed, a bit tiny if you have big stuff. Wireless charger doesn't work very well, I used USB cable instead. Showers cabins and toilets are just like ones of those at swimming pools, so it's okay. The hostel doesn't seem acquainted with trip.com, so they charged me the whole amount a second time, but normally I got refunded.

Had a great experience! The location was excellent, and I'd definitely consider staying here again. Check-in was very smooth and convenient, and the room was spotlessly clean. The amenities provided were also very effective.

Very nice hotel just near a tram and metro access have a nice view and spa and a awesome gym !! However be careful the road is quite noisy so prefer a room with ocean view. And it was quite cold during our stay the night and there was no option to turn on the heat. Those two points were a bit disappointing due to the price of the hotel but else it was good

We had a pleasant stay at this hotel. The location is great, close to all the major tourist attractions. Initially, we booked a room with our breakfast. The receptionist offered to upgrade us to executive room with breakfast and the room was immediately ready for our early check-in. The breakfast experience was very good. We were greeted by the head chef who did our dishes well. The only thing that did not go so well is the elevator maintenance. Of the two elevators one was under maintenance so the waiting time was quite long. But we were warned about this when we checked in.

All is good, the only improvement is there is no hairdryer on the bathroom, which is quite normal in a hotel industry. Perfect location near the metro station, restaurant and to central station

One of my fav hotels in Rotterdam. The surrounding has a lot to offer and you can easily access Rotterdam central by metro. Also definitely check out the amazing view from the gym.

The hotel parking lot is large and convenient. The room is clean and relatively spacious overall. The hotel breakfast is slightly simple, mainly bread and eggs.

Hotel is niets mis mee. Helaas waren wij er op het verkeerde moment.