Ξενοδοχεία με 5-Star σε Metro Manila, Philippines

The overall ambiance is very upscale, and the hotel's design and atmosphere really give off a resort vibe. However, the service details were just average. The lobby also doubles as the afternoon tea area, and there were barely enough seats to briefly rest before checking in, making the whole area feel quite noisy. Upon arrival, no staff proactively offered to help with luggage. During check-in, my room wasn't ready, but the hotel didn't immediately explain why. Instead, they used vague statements to delay, telling me to wait for the room number to be notified via email. After I repeatedly pressed for an answer, I was finally told the room was still being cleaned, which was not a great experience. For breakfast service, the coconut juice I ordered took a long time to arrive and tasted mediocre. Overall, the facilities and environment are excellent, but there's room for improvement in service details and communication transparency.

We’ve stayed at Bellevue countless times, but this visit was truly unforgettable because it coincided with one of the most important milestones—my mom’s birthday. From the moment we reached out, the management showed genuine care. We only requested a small birthday cake, fully aware that such requests are often difficult to grant. To our surprise, Bellevue didn’t just say yes—they went the extra mile. They prepared a beautiful, freshly made cake and even sent a heartfelt birthday greeting. That thoughtful gesture transformed what could have been a simple celebration into something extraordinary. What touched us most was the effort behind it. Even though we were miles away, Bellevue helped us bridge that distance. My mom felt celebrated, loved, and truly special on her day. It wasn’t just about the cake—it was about the feeling of being valued and cared for. That’s the kind of hospitality that makes memories last a lifetime. The staff’s warmth, attention to detail, and willingness to go beyond expectations reminded us why Bellevue has become our go-to hotel. It’s not just a place to stay—it’s a place that creates meaningful experiences. Thank you, Bellevue Hotel Alabang, for being part of this milestone and for proving once again that true hospitality is about heart. You’ve made us loyal guests not only because of your comfort and elegance, but because of the way you make moments unforgettable.

Nice hotel with a great location near the airport. The rooms were comfortable, clean and good equipped. The service was excellent. Only negative point was the noise of the cars outside (our room was on the side of a big street).

With regards to cleanliness, it was because the floors looked dirty due to scratches or maybe grout which I understood is inevitable. I love that they have a Text Concierge Team ensuring our stay with them was perfect. This is a nice strategy especially for people who doesn’t like talking on the phone because they’re literally a text away. I’m coming back for sure! Thank you for the warm welcome 🫶🏻

Pros: nice architecture , nice SPA & service, free mini bar (cup noodle & Pringle chips, coke and pineapple juice) Cons: - super slow reception (bad line management), smells really bad since it’s a casino and alot of random people walk in and out and smoke. - NO OUTSIDE FOOD or FOOD DELIVERY!!! that’s actually absurd, since as an tourist, I want to enjoy local food in the comfort of my own home/room, and that is not allowed.. really crazy. - NOBE restaurant is also extremely overpriced and bad, we got the omakase.. and the presentation was horrible.. food was so so average.. - The pool is only open till 8pm, you don’t really have much time to enjoy it since during the day time it’s so damn humid and hot outside, realistically you will start using the pool around 6 pm ish when it’s least hot - loud noisy room, you can hear the loud train, traffics, airplane noise outside, combined with the room next door.. it’s so loud , I am honestly shocked by how bad the sound proofing is

We arrived at hotel that has long queue on reception lobby hopefully in the future there will be a lot of receptionist. However it made my day when the Receptionist welcome us and Kudos to the amazing staff for the exceptional service and warm hospitality. Thank you so much granting my request for the complimentary upgrade to the Panorama Suite with bay view, which made our wedding honeymoon even more special and memorable. I love the most is the staff always greet even at the elevator and especially during breakfast time. Overall I love all the amenities specially our rooms. I Highly appreciate and I will definitely recommend to my friends and family.

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Spacious, luxury rooms • Rooms are very big, clean, and modern • Signature highlight: Japanese-style wooden tub • Feels like a true 5-star experience Exceptional service • Staff described as: • Warm • Attentive • Professional • Strong mix of Japanese hospitality + Filipino warmth Amenities & facilities • Heated pool + sauna included • Gym and wellness area • Direct access to Newport Mall / NAIA Terminal 3 (very convenient) Food & breakfast • Wide variety (Japanese, Filipino, Western, etc.)

The hotel review: My experience at this Shangri-La property was not as good as others in the region. The building and facilities feel noticeably older, which affects the overall stay. In the room, the air conditioning was not adjustable. I do appreciate that the team promptly sent a technician to check it, but the unit remained very loud throughout the night, cycling on and off every few minutes, which made it difficult to sleep. Traveling with another friend, her room also encountered an issue with the bathtub water appearing brown, which technician conclude that is due to sediment buildup. Overall, I would recommend choosing the Shangri-La in BGC instead, as it offers a better experience.

The surroundings are beautiful, and the hotel offers a comprehensive one-stop service for dining, entertainment, and accommodation. The staff generally have high professional standards. However, the room facilities and equipment need continuous updating and maintenance.