Ξενοδοχεία με 5-Star σε Hawaii, United States

"I stayed for one night, and the room was clean and well-stocked with amenities, making for a very comfortable stay! There was also a Japanese-speaking staff member, so even without knowing English, I had no trouble communicating. 😊"

"Overall, I'm very satisfied! The room was spacious and bright, the facilities were new, and the hygiene was excellent. The view was amazing! Ala Moana Center is just a 5-minute walk away, offering plenty of shopping and dining options. A stroll along the beach at the waterfront park was also very pleasant. All the staff were nice, until check-out day when a rather overweight female employee provided terrible service. During peak hours, there was only one staff member, so I had to queue. When I saw her arrive, I politely asked if there was a quick check-out option. She responded very impatiently with, ”Just wait,” without a single polite word and maintained a scowl throughout! She's the reason why I'm deducting points for service."

"For a very large hotel to have only 3 check-in staff as well as 1 priority, people formed quite long queues - just unacceptable when much smaller hotels have as many staff. Do they think that many guests might have travelled longhaul to get there? Surely Sheraton can afford it?  The infinity pool sundeck is awful - sub beds literally jammed up against each other - ugh!  Very limited on site food facilities. Bed was comfortable  albeit rather too soft. Couldn’t spend much time on balcony given the very loud noise from neighbouring air conditioning fans. I particularly resent the constant handout for tipping for everything. Pay proper wages!! Definitely not returning- in fact already staying in a much nicer hotel near Kuhio Beach."

"The environment was nice, and overall I was quite satisfied; the children had a lot of fun. The only downside was that it was easy to slip in the bathtub, even though the water was very slippery. I called the front desk to mention it, but they didn't put anything anti-slip in it. Otherwise, I was very satisfied; it's a great resort hotel."

"It was the best! We went there for our honeymoon, and they even prepared honeymoon services for us. It was an absolutely fantastic trip!! It would have been nice to just stay in Ko Olina instead of Waikiki!"

"We stayed in an ocean view room. It was very close to the sea, and the view from the lanai was absolutely stunning. I think it was one of the ocean view rooms with the best views, being so close to the ocean. I'm very grateful that we were allocated this particular room. The housekeeping staff were also very friendly and pleasant, which made our stay enjoyable. The location was also excellent, close to the Duke Kahanamoku statue in the heart of Waikiki. The only downsides were that there was no explanation about the resort points we were supposed to receive as part of our stay. Also, we booked three rooms for six people, but due to their system, we could only process payment for one room at a time. This meant I couldn't use the same credit card for the second room and had to scramble. I'd recommend bringing enough credit cards for each room you book. These two minor issues were a bit disappointing, so I deducted one star from the service rating."

"I stayed for one night, and when I mentioned at check-in that it was my first time, the staff kindly escorted me to my room and gave me a detailed explanation of its features. It was very helpful! The hotel is very spacious, but everything was clean, and there was plenty of space by the pool, so I was able to relax and enjoy my stay."

"This was a short one-night family stay, coinciding with my parents' 40th wedding anniversary. Overall, the experience was a mix of good and bad. ✅ **Highlights** The hotel environment is excellent. The rooms are spacious, and the bathrooms feature double vanities, indicating solid foundational hardware. The in-room amenities are Byredo, with a pleasant, high-end fragrance, which is a definite plus. There are many Japanese staff members, and their service attitude is friendly, with prompt room service. Coinciding with my parents' 40th wedding anniversary, the hotel thoughtfully presented us with a bottle of champagne, which we deeply appreciated. The balcony view is a huge bonus, facing the beach directly. On Fridays, we could watch the weekly fireworks show from the neighboring Hilton without having to jostle through crowds, making for a very special experience. The room comes with a full kitchen. If you don't want to eat the hotel's buffet breakfast, you can buy ingredients from the ABC Store and prepare simple meals yourself, offering great flexibility, which is perfect for family travel. ⚠️ **Downsides** The check-in process was quite frustrating. During peak hours, the hotel strictly enforces a 4 PM check-in time. After our family arrived, there was no suitable indoor waiting area, so we had to wander around outside in the hot sun to kill time. This was very inconvenient for a family trip. Objectively speaking, while the staff's attitude was good and we received a surprise treat for the anniversary, when compared to similarly priced luxury hotels in Japan and luxury brands of the same caliber domestically, there's still a gap in the overall service completeness and detailed processes. 📝 **Summary** It was an adequate stay for one night. The unbeatable ocean view balcony, the ability to watch fireworks, the Byredo amenities, and the thoughtful anniversary champagne were all highlights. The room type with a kitchen is practical for families. However, the rigid check-in process during busy periods is a clear drawback. If visiting during peak season, be prepared for a late room handover."

"Aside from being expensive, it's perfect! My kids went downstairs every day to take photos with the Disney characters and they were absolutely thrilled. Facilities: The room description said there was a kitchen, but our room type only had a microwave, fridge, and disposable cutlery. You need to book a higher-category room for an oven, pots, and a stovetop."

"The room is smaller than expected, and the suite has only one bathroom. The service is average, and the environment and facilities are very good. In short, there are not many surprises."