Ξενοδοχεία με 5-Star σε Hawaii, United States

"I stayed for one night, and the room was clean and well-stocked with amenities, making for a very comfortable stay! There was also a Japanese-speaking staff member, so even without knowing English, I had no trouble communicating. 😊"

"Overall, I'm very satisfied! The room was spacious and bright, the facilities were new, and the hygiene was excellent. The view was amazing! Ala Moana Center is just a 5-minute walk away, offering plenty of shopping and dining options. A stroll along the beach at the waterfront park was also very pleasant. All the staff were nice, until check-out day when a rather overweight female employee provided terrible service. During peak hours, there was only one staff member, so I had to queue. When I saw her arrive, I politely asked if there was a quick check-out option. She responded very impatiently with, ”Just wait,” without a single polite word and maintained a scowl throughout! She's the reason why I'm deducting points for service."

"Didn't have breakfast at the hotel, so I can't comment on that. However, the location is very convenient—step outside and you're right on the beach, and the surrounding area is quite lively with everything you need. It wasn't mind-blowing, but not bad either, I'd say."

"The Disney hotel in Hawaii truly lived up to its name – sunshine, beaches, coconut trees, and the hotel staff were incredibly welcoming and attentive. Upon arrival, I instantly transformed from a ”human” to a ”human,” especially enjoying the interactive activities with the Disney characters. It was a truly magical three days! I definitely want to come back again!"

"I stayed for two nights, but the privacy button had been pressed by mistake, so when I returned from dinner at NOE, my room hadn't been cleaned and was still the same. I can accept that the bed was made, but there were no towels or tissues changed - no guest would expect them to be changed. The trash can was also overflowing. Surely they could at least leave towels, tissues, water, etc. in front of the room, and fulfill their responsibilities while still protecting privacy. I had stayed at the Ritz-Carlton and other hotels before, so the hospitality was incomparable. At the Italian restaurant NOE, the outdoor seats were full of bugs, and I had to kill eight bugs while eating, which made it so unpleasant that I couldn't eat. I paid almost 600,000 yen, but I'll never stay there again."

"I booked this hotel for the ocean front view as a treat for my 50th Birthday. The welcome I received on arrival at 11pm after flying for 18hrs on 2 flights from the UK was underwhelming. The lady on the desk was polite, but no interaction of 'how was your flight' 'where are you visiting from' 'you're celebrating your birthday with us etc...' I had a room in the beach tower on the 17th floor and the view was fabulous as expected, however for the proce I paid the room itself is very basic and not what I would call 5 star. The bathroom is was tiny and the only space to move is the width of the door and the carpets on way in the room are tired. The hotel lobby and oceanarium are more in keeping with a 5star luxury hotel and well looked after. I asked on 3 occasions about keeping my room on until 6/7pm.due to a late flight out on day of check out hiwever was continually told to ask the day before check out where despite offering to pay was told it was not possible. They did kindly agree for me to keep the room until 12 and could store my luggage. I came back and few hours later to change for my flight and wait in the lobby and was unable to use the toilet facilities in the lobby as didnt have a guest key card and they coukdnt provide me one to use.... very poor. Pros I used the lei making class and the gentleman James was lovely, guys on concierge and Bell desk were great. Very comfy bed, great to have an iron/board, hairdryer, kettle and coffee machine in room. Great location at a quieter end of Kalakaua Ave, right opp the beach and an ABC shop linked opp the lift of the beach tower. Cons Reception is lacking in 5 star service. Personally I wouldn't stay here again. Which is a shame as I had high hopes prior to arrival."

"I stayed for one night, and when I mentioned at check-in that it was my first time, the staff kindly escorted me to my room and gave me a detailed explanation of its features. It was very helpful! The hotel is very spacious, but everything was clean, and there was plenty of space by the pool, so I was able to relax and enjoy my stay."

"This was a short one-night family stay, coinciding with my parents' 40th wedding anniversary. Overall, the experience was a mix of good and bad. ✅ **Highlights** The hotel environment is excellent. The rooms are spacious, and the bathrooms feature double vanities, indicating solid foundational hardware. The in-room amenities are Byredo, with a pleasant, high-end fragrance, which is a definite plus. There are many Japanese staff members, and their service attitude is friendly, with prompt room service. Coinciding with my parents' 40th wedding anniversary, the hotel thoughtfully presented us with a bottle of champagne, which we deeply appreciated. The balcony view is a huge bonus, facing the beach directly. On Fridays, we could watch the weekly fireworks show from the neighboring Hilton without having to jostle through crowds, making for a very special experience. The room comes with a full kitchen. If you don't want to eat the hotel's buffet breakfast, you can buy ingredients from the ABC Store and prepare simple meals yourself, offering great flexibility, which is perfect for family travel. ⚠️ **Downsides** The check-in process was quite frustrating. During peak hours, the hotel strictly enforces a 4 PM check-in time. After our family arrived, there was no suitable indoor waiting area, so we had to wander around outside in the hot sun to kill time. This was very inconvenient for a family trip. Objectively speaking, while the staff's attitude was good and we received a surprise treat for the anniversary, when compared to similarly priced luxury hotels in Japan and luxury brands of the same caliber domestically, there's still a gap in the overall service completeness and detailed processes. 📝 **Summary** It was an adequate stay for one night. The unbeatable ocean view balcony, the ability to watch fireworks, the Byredo amenities, and the thoughtful anniversary champagne were all highlights. The room type with a kitchen is practical for families. However, the rigid check-in process during busy periods is a clear drawback. If visiting during peak season, be prepared for a late room handover."

"Aside from being expensive, it's perfect! My kids went downstairs every day to take photos with the Disney characters and they were absolutely thrilled. Facilities: The room description said there was a kitchen, but our room type only had a microwave, fridge, and disposable cutlery. You need to book a higher-category room for an oven, pots, and a stovetop."

"The room is smaller than expected, and the suite has only one bathroom. The service is average, and the environment and facilities are very good. In short, there are not many surprises."