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This was the kids' favorite hotel during our 15-day trip to Japan. The mountain scenery is beautiful, it's very quiet, and the air is fresh. We had a lot of fun making a fire, cooking, and having a BBQ together. The house is well-maintained, clean, refreshing, and warm enough. The staff are all very friendly and always provide timely assistance. The hotel's paid shuttle service can take you to some nearby attractions, which is also very convenient.

I won't dwell on the ambiance, as my particular room didn't have the issue of a slightly sagging mattress. However, after using the private onsen only twice and a short-haired woman washing her hair once, the bathroom drain clogged, with water pooling about 3 cm high. It almost overflowed into the cold sauna area. When I checked out and reported it, all I got was an apology. Additionally, there's a service point I don't quite understand: check-in was very warm and the refreshments came quickly, but after checking out, not even a glass of water was offered. The initial warmth quickly turned cold. I'm not sure if this is unique to this hotel or if all high-end hotels in Japan operate this way.

The hotel offers private hot springs, and guests can book a time slot after check-in. There are both indoor and outdoor options, with four types each, ensuring excellent privacy. This is a great alternative for those who might feel uncomfortable using public hot spring pools. Some rooms also have their own private hot springs, but these are all ”silver springs”; if you wish to experience a ”golden spring,” you need to make a reservation. The hot spring environment is clean and hygienic, and the facilities are comprehensive. The shower rooms are spotless. The front desk staff are incredibly helpful and friendly. The hotel also provides a dedicated shuttle service; simply inform the front desk where you'd like to go, and you can also call them to pick you up and bring you back to the hotel after you're done exploring. Highly recommended!

The hotel is not located near bus station and transportation is required to the hotel. If you cannot contact the hotel for the transfer (like our case) head on to the tourist information centre and they will help you to contact them for the transportation. Check in is strictly after 2pm, but they will offer to take your luggages to the hotel first while you explore around the Arima Onsen vicinity. Contact them again via information centre when you are ready to check in to the hotel. We were greeted by a lady that dressed up in kimono and guided us to the check in counter. The room is spacious and clean. The view is spectacular and you can hear the birds chirping here and there. The environment is totally pleasant and peaceful. The onsen is very therapeutic and our body feel rejuvenated after soaking. As we opt for room-in Kaiseki dinner, we are able to enjoy full privacy while eating the sumptuous course of dinner that serves by a friendly lady attending to us. In all, it is a great experience.

We had a great 1 night stay at this hotel! This was a wonderful experience! Although we only spent 1 night here, as this was meant to be an overnight stop between cities in our travel road trip, this left such a good impression on us, that we would like to come back to Akashi just to stay in this hotel again. The architecture and the hotel design is very cool, 50's kind of vibe, but it's new of course. The hotel has a club lounge where we could unwind after the drive with complimentary snacks and drinks, including alcohol, and all was free and unlimited. The room was super spacious and designed nicely, with a huge hot tube jacuzzi, and since we took the ocean view room, the view overlooking the ocean and bridge was just breath-taking 👌 The breakfast was just right, and they totally accommodated my meal requests and accomplished to have a very good result... 5 stars here and I would totally want to come back!

This hotel really had everything. All the amenities, a lot of boutique shops inside and even a 24/7 familymart in the ground floor! An Amazing 360-view bar on the top is definitely worth visiting at just 1000¥ with a small bottle of wine or fizzy drink included. The city view was amazing (see pic). The rooms were very big, fairly priced and generally modern and tasteful.

It took me a while to write this review, but I still have wonderful memories of my Kobe trip, all thanks to this hotel! 1️⃣ Excellent Location: Super close to the airport limousine bus drop-off point, with a Lawson convenience store downstairs, three supermarkets nearby (Aeon, Ikari), walking distance to major shopping malls, and a subway station right across the street… Simply unbeatable! I was particularly satisfied with the airport bus aspect, so let me elaborate a little: After taking the [Kansai Airport Bus] to [Sannomiya Station Kobe], cross the road twice (as shown in Figure 1 and Figure 2). Once you see the [Lawson convenience store], walk four or five steps down the small alley beside it, and you'll see a sign (as shown in Figure 3) for the hotel. I've borrowed the route map from the hotel's official website and added some notes, hoping it helps~ (P.S. The bus drop-off point cannot be used for return trips to Kansai Airport! If you want to take a bus from Kobe back to Kansai Airport, the boarding point is at the [Airport Bus Ticket Kiosk 空港リムジンバス券売機] [〒650-0021 兵庫県神戸市中央区三宮町１丁目１０−10]. It's actually a bit of a distance to get there, so a taxi is recommended. It cost me about 50 RMB). 2️⃣ Service and Details: The staff were very polite. The lobby offered skincare and sun protection products, as well as a wide variety of tea bags! (Rooibos tea, Earl Grey, honey black tea, apple tea, chamomile, Darjeeling…) A delightful surprise for tea lovers! Every flavor was excellent! 3️⃣ Room and Eco-friendly Concept: The room had enough space for luggage, and the bedding was very comfortable. While I could see the railway from the window, there was absolutely no noise. Also, since it's an eco-friendly hotel, no bottled water is provided. However, there are cups in the room (not to be taken away) and water dispensers in the hallway for guests to get free hot and cold water.

The food is absolutely delicious. Breakfast is healthy and varied: miso soup, curry, rice, omelets, potato salad, sausages, boiled potatoes and broccoli, succulent fried tofu and dried tofu, fish for grilling on a mini-grill, red smoked fish, and cherry tomatoes. There are also tasty pastries like croissants and cinnamon rolls – they don't skimp on butter and jams. Plus, yogurts, sweet fruits in syrup, and muesli. For drinks, there's hot/cold coffee, tea, milk, orange juice, and iced water. The hot spring in the hotel is magnificent – both golden and silver springs, a jacuzzi, a cold pool, and cold rice tea after the onsen. They even sell sake in vending machines! You can buy souvenirs right in the hotel, and the prices are reasonable. It's a 4-minute walk from Arima Onsen station and 6 minutes to the bus stop (which goes directly to Kobe). The value for money is perfect, and the staff really go the extra mile. The kimonos are beautiful!

In addition to free drinks, juice and coffee, red wine and white wine are provided every afternoon, allowing guests to soak in the hot spring bath to relax their body, mind and soul and enjoy a leisurely and carefree travel experience.

The hotel is located in a somewhat remote area on a mountain, but they offer a shuttle service. We called the hotel from the visitor center, and a car arrived within minutes. Since we had stayed at another onsen hotel the previous night with luggage storage, we asked the driver if he could take us to collect our luggage before checking into Arima Princess Hotel. He readily agreed. The service was excellent. The hotel has indoor red bath (lighter) and silver bath, but unfortunately, there's no open-air bath. They also took us to the station when we left.