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Thank you for an excellent stay. We deeply appreciate how welcoming and helpful the staff were especially as our stay was unexpectedly eventful. Your kindness and patience given with coffee and toast made a tough time bearable. We will return to experience this lovely place again

Great Pub in a good location. A little tlc was required in our room to make it closer to great. Not many plug sockets, all in the wrong places (sorry).  Staff fabulous, food good. Overall 3.6/5.

Lovely hotel and great location however the room was disappointing for the price, one of the armchairs was badly damaged and the other brown stains on the material. Sections of wallpaper were peeling off which gave it a very tired appearance. The iron board was also broke and we had to prop it up on a chair. The room we booked looked nothing like the images on the advertisement and I had to check with reception we had the correct room. For £330 a night I don’t feel we had a premium room, the staff however were lovely and very welcoming.

Just a brief overnight trip so didn't really use any amenities. Breakfast was good, dining room was overly full so had to go in the conference room, which really should have been laid out properly to use and not abandoned chairs everywhere. Should have had cutlery and condiments in that room too. Overall would stay there again

A place with old world charm and in a great location.  The double bed we had was on the small size, so we wished we'd selected a twin room. Breakfast was good, though water should be provided without having to ask.  The coffee was a disappointing lukewarm warm filter type, despite there being a decent machine in view behind the bar.

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

Stayed here last night, everything was perfect. Our room was lovely and clean and had everything we needed for one night. The hotel is close to the city so just an uber ride away. The staff were friendly and welcoming and we opted for the breakfast the next day which was delicious. Would definitely stay here again.

For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.

On the first night I was out in a small room which was stuffy and unventilated, however after complaining I was put in a much nicer room for the rest of my stay. The second room had a good view and a/c. Location is superb for Chester Centre.

The property is very close to the city (short walk) and had plenty of parking. The shower had good water pressure and I found the room comfortable. The member of staff I dealt with was friendly and helpful.