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Perfect location. The hotel is within walking distance of the Railway station and the City centre. Rooms are spotless and had everything needed for a comfortable say. The staff were very friendly and more than happy to help with any query we had. Check in very efficient and free complimentary drink. A late check out of 12pm and a good buffet breakfast helped make for a very relaxing short stay.

First time taking grandson to Chester with an over night stay. First impression of Hotel including location was excellent and I have only one negative from our stay which was reported to reception on checking out. There is a big problem in the hotel with bedroom doors slamming shut noisily every time someone enters or leaves a room as they have no dampening which spoilt our evening and night in our room. The rest of the hotel was excellent with a good swimming pool and restaurant. The breakfast can only be described as superb with our grandson thoroughly enjoying it. The location including the car parking was ideal for walking round Chester City Centre with a 100 yd walk to the main streets and the Levels. Overall, I would recommend the hotel for a City Break and would easily qualify for 5 stars if they could put some dampening device / closing spring on the bedroom doors.

The staffs are so friendly and helpful. The local is not too far from city centre. We walked to the city centre less than5mins, walk to city wall from the hotel about 15mins but if you walk faster it takes 7-8mins. The breakfast is great.

We enjoyed our stay at the Crabwall Manor Hotel and Spa. The hotel was very comfortable and the staff was very welcoming especially at reception.  Our room was very suitable for a person with disabilities being on the floor and having a walk-in shower. We look forward to returning next  year.

Friendly reception staff. Great location. Room good size and modern bathroom but not the cleanest, hair on dress cushions, hair in shower tray, lots of dust in room. Expected a bit better from here.

Really clean and tidy room and we had the best night sleep on the comfiest bed. Plenty of tea and coffee. Really friendly and helpful staff. Location was at the Center of Chester which made everything easier to get too. It was right by the shops and loads of places to eat. Self service breakfast with plenty of choice enjoyed everything and hope to visit again.

For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.

Booked a privilege room. Checked in and as man on reception saw I was on crutches he changed room from 1st floor to ground, which was thoughtful. Did explain not a problem but he’d already done it. We were given room 120. Main reason for booking was to use the pool to help my recovery from broken ankle. Robes and slippers in room and short walk to pool building. Pool nice shape and reasonable size. Fairly busy but not overly. Jacuzzi nice and it had a sauna and steam room although we didn’t use those. Pool area bit dated but didn’t affect use and pool attendant checked water while we were in it. Room ok. Nespresso small pod type machine and kettle in room. TV could connect to your phone for apps like Netflix etc - that was fiddly. Bathroom ok with toiletries provided and extras such as cotton buds and toothbrushes etc nice touch. Unfortunately no rail in bath wall, just two little rails on actual bath, which although not an accessibility room, we would have thought would be the norm to have, so getting out of bath after shower was tricky. Unfortunately there was an awful smell which we only noticed when went to bed as we think was the carpet. Was late to put up with it and told reception on check out. Not pleasant at all. We went to the bar area and had a sharing platter. Nice but the pork belly bites were very spicy! Breakfast was ok but they were not good at stocking the hot food up and several people were waiting a few times. This was 9:30am so not right at the end of service. Only saw two staff members so maybe this was an issue.. although the man ‘topped up’ the pastries by bringing out a big plate with just 2 pain au chocolate on 🤷🏼♀️ Breakfast was tasty what there was but the service was poor which let it down. Overall the hotel has potential, but don’t think would stay again (not in room 120 anyway unless they sort the carpet out).

Handy location for travel to North Wales and an easy drive to Chester. Hotel rooms are dated. We only had one bedside cabinet and lamp in a double room.The wardrobe door was in danger of falling off. Room looked out onto another part of the building. A storeroom or something. No window in en suite. Felt a bit claustrophobic. Breakfast was of limited choice but adequate. The public areas and pool facilities were clean. The staff were friendly and helpful.

Lovely hotel, it is very old so there are bound to be some faults but really enjoyed my stay. The room was lovely and spacious with hospitality tray,hair dryer, iron, ironing board plus toiletries. Location was excellent right in the middle of the city, short walk to everything and bus station a 5min walk. Will definitely stay here again.