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"Hotel had a nice atmosphere our room was excellent and had a nice sofa, just a short walk into Chester and all amenities and the hotel breakfast was first class. All in all hotel and staff were excellent 👌"

"For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location."

"This stay was really nice but to pay for spa was disappointing I was only there one night as my husband was in hospital close by so ended up paying 40 for spa in night and in morning and there where lots of people with club membership so wasn’t that relaxing as I was staying at hotel to relax I wouldn’t return the staff where really nice so if you don’t want a spa to relax I would recommend"

"First time taking grandson to Chester with an over night stay. First impression of Hotel including location was excellent and I have only one negative from our stay which was reported to reception on checking out. There is a big problem in the hotel with bedroom doors slamming shut noisily every time someone enters or leaves a room as they have no dampening which spoilt our evening and night in our room. The rest of the hotel was excellent with a good swimming pool and restaurant. The breakfast can only be described as superb with our grandson thoroughly enjoying it. The location including the car parking was ideal for walking round Chester City Centre with a 100 yd walk to the main streets and the Levels. Overall, I would recommend the hotel for a City Break and would easily qualify for 5 stars if they could put some dampening device / closing spring on the bedroom doors."

"On the first night I was out in a small room which was stuffy and unventilated, however after complaining I was put in a much nicer room for the rest of my stay. The second room had a good view and a/c. Location is superb for Chester Centre."

"Lovely hotel and great location however the room was disappointing for the price, one of the armchairs was badly damaged and the other brown stains on the material. Sections of wallpaper were peeling off which gave it a very tired appearance. The iron board was also broke and we had to prop it up on a chair. The room we booked looked nothing like the images on the advertisement and I had to check with reception we had the correct room. For £330 a night I don’t feel we had a premium room, the staff however were lovely and very welcoming."

"The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again."