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The hygiene, environment, and service were excellent, nothing to complain about. Initially, I was given a room on the right-hand corridor off the elevator. Rooms in this location are directly on a thoroughfare, so the sounds of people talking and walking were incredibly loud. I didn't get any sleep that night. When I tried to communicate with the front desk, my English wasn't great, so the communication was a bit difficult. Luckily, Trip.com actively helped us communicate and eventually arranged a quiet room. However, there was a female staff member at the pool who seemed to discriminate against Chinese people. She clearly served two drinks at 9 PM, but when she saw I was Chinese, she insisted it was only one, while foreigners received two. This kind of service staff can bring a lot of negative impact to the hotel. I hope the hotel takes this seriously. Most importantly, the hotel's beach is extremely small, and the hotel itself is quite isolated. You can only stay within the hotel premises; going out requires a car. When booking hotels abroad, don't book too many days at once. If you need to check out early, Trip.com always gives evasive answers, saying the hotel won't allow refunds, implying that Trip.com has signed unfair clauses with the hotel.

Overall, we had a pleasant stay at Fili Hotel NUSTAR. The facilities, amenities, and service from the room staff met our expectations. The pool, gym, and other amenities were excellent, and the breakfast buffet offered a wide variety of selections. My daughter especially loved the complimentary popcorn, bread, and juice served in the lobby during check-in, which was a thoughtful touch. However, there were a few areas that could be improved, particularly during the check-in process. For a five-star hotel, the check-in took quite a while due to the long queue, which was disappointing after arriving at the hotel. I had reserved a Twin Bed room, but upon check-in, we were informed that only a King Bed room was immediately available and that it would take longer if we chose to wait for a Twin Bed room to become available. The staff advised that they could arrange the room later, but this would have required them to enter our room after we had already settled in. Then, the in-room staff delivered extra pillows and bedding. We opted not to proceed with the extra bed setup and simply used the spacious couch, which we moved closer to the bed and made up with the extra bedding. This arrangement worked well for the three of us and allowed us to rest immediately after a long day of travel, without having to wait for additional room preparations or have staff working in the room while we were already relaxing. Note that their standard check-in time is at 3 PM, we arrived at the hotel past 3 pm already. We were also celebrating my husband's birthday during our stay. During the booking process, I requested if it would be possible to display a personalized birthday greeting on the room's TV screen. The hotel kindly confirmed via email that they would arrange the greeting and also provide a birthday cake. We truly appreciated the thoughtful birthday cake delivered to our room, which was a lovely gesture. However, the personalized birthday message on the TV was unfortunately not displayed as promised. Another issue occurred during check-in regarding our breakfast entitlement. I had booked a room with breakfast for three guests, but the hotel's system only reflected breakfast for two. Fortunately, the staff resolved the issue without requiring any additional payment for our daughter after I presented my Trip.com booking confirmation. While I appreciate how they handled the situation, I believe these booking details should already be accurate upon arrival to avoid unnecessary inconvenience. Despite these check-in concerns, the rest of our stay was enjoyable. The room attendants were attentive and regularly checked if we needed anything, making us feel well taken care of. Overall, I would still recommend Fili Hotel NUSTAR for its excellent facilities, comfortable accommodations, and friendly staff. My only suggestion is to improve the efficiency and accuracy of the check-in process, as it sets the first impression for guests. Hopefully, our experience was an isolated case, and future guests will enjoy a smoother arrival.

Traveling to the Philippines, I landed in Cebu and was worried about finding a good hotel. I booked one online beforehand, and it turned out to be quite a good value for money. Getting a taxi was also convenient. It was much better than I expected, hehe.

My family and I recently stayed at Crimson for a night, and the experience was nothing short of exceptional. My daughter absolutely loved the place, and the only word she could repeatedly say was, “AMAZING.” The buffet breakfast was outstanding, especially the wide variety of options available for kids. It was thoughtful touches like these that made our stay even more enjoyable. The foam party at the infinity pool was also a big highlight and added so much fun and excitement for the children. What truly made our stay memorable was the hospitality of the staff. Everyone was incredibly accommodating, warm, and approachable throughout our visit. During checkout, a piece of luggage belonging to a guest from Room 619 was accidentally loaded into our car. As soon as we discovered it, we immediately contacted the concierge, and the taxi driver kindly returned it to the hotel right away. Overall, we had a truly wonderful and memorable stay at the resort. Thank you for the excellent service and experience — we would gladly return and highly recommend Crimson to others.

This was a wonderful resort with many villas. I couldn't hide my delight at the fact that the beach was right in front of my room as soon as I stepped out. There was a pot of water at the entrance to wash off sand, which was very convenient. The cleaning staff kept the cottage entrance spotless every day. We spent two incredibly satisfying days exploring several pools, relaxing under big trees, participating in aerial activities from the private beach, and watching our children search for sea creatures. We also enjoyed delicious meals every night at their sister grill restaurant, making this a definite place to return to. I'd love to visit again, even next year! By the way, the aerial activities are not recommended for those who get seasick.

Location is excellent. Ayala Mall is 5 minutes walk. SM City mall is 30 minutes walk. There are cafe and restaurants just across the street, McDonald's and 7 eleven just behind Nice Big room, excellent bed and mattress, excellent pillows so nice very comfortable. The room bed mattress & pillows are much better than the 2 other neighboring hotels which are more expensive, I've stayed there too. Breakfast was excellent, buffet and there was bacon yummy. What i didn't like about this hotel are... 1)! They still insist on a deposit during check in 2) the overhead shower and the hand shower handle was broken and needed fixing. I like this hotel MORE than the other two neighbour hotels just next door and will choose this again next time

The island was beautiful and we really loved the place. However, I was disappointed with the drone policy. Even though I already had a permit, drone flying was only allowed in one specific area, which did not feel safe because it was surrounded by water. It would be better to provide safer and more flexible flying locations for visitors with approved permits.

I had a hot, uncomfortable disappointed, and we were in utter shocked that the room I booked was not in their system. As I was rebooking, it was not the same as the first booking then blacked out occured. During the blacked out the my booking end up with only a bed in dorm style quarters, public bathroom and no privacy. My first booking was a package trip from Cebu to Manila which still in a wrong date. The actual date for the flight was to be on August 19 @ 9:50 but the three agent that I spoke to on the 18th got my hotel canceled and only provided me a rebooked solution. Sure, I can rebooked, thank so much for making my simple trip into **************** with my family, along withy impatient high functioning autism, 24 years old son who doesn't like his iPad to be low battery and no wifi. To remind you that the black out still happening, so during my aunty and son lunch the black still going. I have no idea what kind of menu and price for food and drinks. As I saw the server put the first plate of food, I was shocked to see the mountain square shape nacho cheese beyond understanding. My aunty is only 90 to 100 pounds. She doesn't speak English and doesn't understand what she ordered, so she asked question about salad and a slice of pizza. But that not what the server brought, he came out again carrying nacho cheese, same size as the first nacho cheese/beef, except the second is chicken then a whole large Canadian bacon pizza. I couldn't believe the amount of food that was ordered then a Red Bull for my autistic son? My aunty was repeatedly saying that she only want salad and a slice pizza then water. What she really wanted the cook and server wanted to do is take away all the food back including the Red Bull. Oh, one more set of food, two big pieces of Burrito. The hotel is still in black out and stuffy hot and dark. The staff are not good listener. My son started eating and drinking the Red Bull, when I saw him, I told the staff that Red Bull straight might kill him of a heart attack. I also mentioned that my son doesn't know self control when it comes to food which is called glutenny . He already pass his regular weight. I heard my aunty said that my son ordered all the food; she had no idea what he was ordering. Meanwhile the black out still continuing till around 5:30 pm, every building around the area has their electricity back on but not the Papabo. Our booking still in process. The manager charged me for the lunch even though the mistake was the their service, taking order from an autistic person instead of asking his parents. The manager decided to booked us in the one room that has two bunk bed, private bathroom and has windows cause still black out. The room is stuffy and hot, it's on the fourth floor, no elevator and dark to go up the stairs. We decided to lock up our things in the room cause still black out. My aunty over heard that the electricity bill was not paid. So as soon as I got down. The manager charged me 1500 pesos cash plus 1200 pesos for lunch that I only got to eat two slices of pizza and a couple of bite of nacho beef. I didn't get to have the burritos. The Papabo manager quickly went to pay for their electricity bill after she spoke to the owner. My aunty and me went to the beach. I for sure locked the bedroom and still no electriçity. My son went to 7/11 to charge the iPad. We got back at the hotel at 8:30 or so and the electricity was on and my son also in the in the hotel. Do recognized that the hotel keys was an actual key, and I only have the key with. In my surprised our bedroom door was wide open, our things are scattered on the chair and table. Now, just today at this time, I'm still looking for my necklace that has my Mom piece of earing, my oldest son alligator tooth pendant and my initial pendant A. I'll call the hotel when I finished looking at our things here.Yap, my necklace is missing.

I love this place because it is a big property with many different parts and things to do. There really many pools, an aqua park, an inflatable island on a large pool, a game room, a bar, a restaurant, a souvenir shop (that also sells basic medicines and toiletry needs), bathrooms, a garden, the beach front. If you are a family with children of different ages and even if you have grandparents in tow, this would be perfect. They’re not stingy with lounge chairs either and in one pool, you can play volleyball. Their rooms are good sized and comes with a small ref, hair dryer, a carafe and free tea and coffee. Their breakfast buffet is awesome with sooo many food and drinks to choose from. There is a BDO cash machine and their staff are very helpful and polite. Grab food are not allowed to deliver at the lobby, they can only make it to the gate of the property and while it is not far to walk there, you can ask for free shuttle to bring you to the gate to claim your order and then back to the lobby. They also take credit cards and water stations on each floor where you can refill your water bottles. There are 2 large water bottles in each room. I think the one issue I have is - I perceived this resort to be family friendly because of the many kinds of activities for different ages but our rooms came with bathrooms that has glass wall where a person outside the bathroom can pull up the blinds. I mean, why? When I booked the rooms, it didn’t mention that the bathroom would be like that. I wish they would provide a distinction during booking so that people who don’t want bathrooms to be like that can avoid it.

It's a mixed bag. The location is excellent, offering a different, good sea every day. For safe swimming, you need to follow the tide schedule. The hotel grounds and plants are very well maintained; they're beautiful and clean. There's a long stretch of beach for strolls. Logistically convenient – there are plenty of cafes, restaurants, shops selling travel essentials, and a market with fresh produce nearby. A major drawback is the large construction site nearby, which can be heard all day, especially in the bungalows nearby. The rooms and bungalows are in fair condition. However, there are some serious downsides: every other day, it was impossible to shower due to low water pressure; when the pressure was low, the water heater wouldn't turn on; and the water had a strong sewer smell. At breakfast, the restaurant won't offer you salt, pepper, or sauces unless you ask. Drinks include juice from concentrate or coffee. Only after a week did we discover they offer tea for breakfast. The breakfast is very basic, and there's no fruit at all, which is surprising given the price of fruit on the island. There was trash on the beach all week, just a little bit, washed up by the sea. It was cleaned up quickly, as it didn't require much effort. But why is the beach cleaned only once a week? The hotel website advertises a shuttle service, but I advise against it. Personal experience: I sent a text message and email to the hotel on time; our ferry departed at 5:30 PM. We arrived on the island around 7:00 PM. We weren't met. We got there ourselves. A hotel security guard met us at the hotel and gave us our room keys. It immediately became clear that the light switch in the bathroom was causing lightning and could shock us, and the water heater wasn't working. The security guard said, ”Take this up with the management tomorrow; my concern is safety.” Information about room problems is not passed on to the management. So, we spent the first night without hot water or power in the bathroom. After we contacted them, they gave us a working room mid-way through the second day. They didn't apologize for the missed shuttle service, and they didn't offer the stated compensation for our independent transfer. Moreover, I received a welcome email from the hotel after only one day of my stay. The hotel has adequate staff, and the people are positive and friendly. However, management, quality control, and leadership are seriously flawed. The rooms are overloaded with text reminders, rules, and restrictions, many of which would be confusing to a normal person. Or does the hotel manager think only people with dementia stay at their hotel? Reminders and restrictions are completely unnecessary if guests are greeted promptly and the necessary information is provided electronically in their native language.