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The room was okay, but the amenities felt a bit old. The lobby, however, was absolutely beautiful, and the breakfast was incredibly rich and delicious. The location is very convenient, with lots of shopping malls nearby. My only dissatisfaction was that I left a tip for the housekeeping staff to fold towel animals, but when I returned, the tip was gone, and no towel animals were folded for us. I was extremely, extremely disappointed! For those planning to visit the Erawan Shrine, I highly recommend staying here. Though, there are some newly built hotels nearby that offer better prices. Still, I'd suggest coming here for afternoon tea; the lobby on the first floor is just too stunning, and I took so many photos. It would be even better if the room amenities could be upgraded, for example, changing the hairdryer to a Dyson and the toilet to a washlet, which would greatly enhance the experience.

Service: The service was prompt and responsive, and the front desk communicated smoothly, making check-in and check-out efficient. Environment: The public areas were quiet and peaceful, and the location was excellent, close to multiple shopping centers like Siam Center and Central. Cleanliness: Attention to detail in cleanliness was evident; both the room and bathroom were spotless, and the bedding was very comfortable for sleeping. Facilities: The 7th floor features a gym and a swimming pool, making it convenient for both exercise and relaxation.

This hotel has just been renovated, so everything inside feels brand new! I love its design style, which perfectly balances vintage charm with modern simplicity. The lobby is grand and full of artistic flair. The rooms are spacious and bright, and the smart home system significantly enhances the convenience of the stay. The hotel offers a peaceful retreat amidst the bustling Silom business district, making for a quiet and comfortable experience despite its central location.

This hotel was the last stop on our trip to Thailand. Compared to The Nai Harn, it felt grander and more business-oriented, which was evident from the breakfast spread – definitely geared more towards business travelers. We stayed on the executive floor, though it wasn't an executive room itself... which I found a bit odd. The hotel's decor has a retro, old-fashioned vibe, making it feel less like a holiday retreat for me personally. However, these weren't major issues. The staff's service attitude was consistently excellent. The main pool was quite busy, possibly because two youth football teams were staying there, so there were lots of people playing and having fun. It was still a good experience overall.

The hotel service is excellent, with a complimentary shuttle boat to the Sathorn pier. If you want to go to ICONSIAM, it's only 12 baht, with round trips every hour, which is very convenient. There's a Ferris wheel night market nearby that's great for strolling around. The hotel provides tuk-tuks to take you to the night market anytime, allowing you to enjoy it as much as you like. The hotel's location is superb, making it easy to get anywhere. They offer airport pick-up and drop-off services; booking these in advance yourself is much cheaper than booking a taxi online. The hotel staff are very welcoming, and I had a very comfortable stay. If it's your birthday, the hotel even provides a small complimentary birthday cake. Exploring the night market and taking a cruise on the Chao Phraya River at night was a wonderful travel experience.

Good hotel in a convenient Bangkok location and in excellent condition. Everything was clean and worked properly. The staff were polite, friendly, and attentive. Breakfast and housekeeping could be arranged for an extra charge, although we didn’t use these services since there are plenty of places nearby for breakfast, lunch, and dinner. The only downside was that you can hear the neighboring room’s doorbell, even when the “Do Not Disturb” mode is on. Also, fresh water and toilet paper were not replenished automatically. The rooftop pool was a nice bonus and had everything needed for a comfortable stay. Overall, we were satisfied and can confidently recommend this hotel.

Holiday Inn Bangkok: Perfect Solo Weekend Retreat Near Emsphere I recently spent a relaxed long weekend (just over two nights) solo at Holiday Inn Bangkok, right next to Emsphere mall. As an NRI zipping between Hong Kong and Bangkok for work, I needed a hassle-free spot with easy access to shopping, dining, and BTS— this nailed it. Location (5/5): Smack in Sukhumvit's heart, it's a 1-min walk to Emsphere's trendy shops, cinemas, and food scene. BTS Phrom Phong is 5 mins away, making airport runs and city jaunts effortless. No taxi drama in Bangkok traffic! Room & Comfort (4.5/5): My superior room was spotless, modern, and spacious for solo use— king bed was plush, blackout curtains ensured deep sleep despite city buzz. Huge bathroom with rain shower and amenities felt luxurious. Minor nitpick: AC was a tad noisy at night, but earplugs fixed it. Free Wi-Fi was speedy for my work calls. Service & Facilities (4/5): Staff were warm and efficient—check-in was instant, and they upgraded my view gratis. Gym and pool on the 8th floor offered stunning skyline vistas; poolside was quiet for solo unwinding. Breakfast buffet was solid (fresh Thai/Western options), but could use more variety for repeat stays. Value (4.5/5): At ~THB 4,500/night (booked via app), it's a steal for the location and IHG perks. Quiet for a city hotel, ideal for solo travelers avoiding party vibes. Overall: 4.5/5. Highly recommend for short business-leisure trips. Will return!

I highly recommend this hotel. We chose it for its convenient location. The rooms are fresh, and the amenities and furnishings are excellent. There's a restaurant and bar with a view on the rooftop. The staff works very efficiently, cohesively, and professionally. I recommend it.

Addressed to Jon Warmington, the General Manager I recently stayed at Grand Mercure Bangkok Atrium room 842 from 27 May to 1 June and would like to share some feedback regarding my experience. First and foremost, I would like to emphasize that I genuinely enjoyed my stay. The hotel, facilities, and the majority of the team members provided excellent service, and overall I had a pleasant experience. In fact, I am not the type of guest who frequently raises complaints. During my travels, I spend very little time in my hotel room. Most of my day is spent outside the property, and my interaction with the hotel is generally limited to breakfast and sleeping. As such, it takes a significant issue for me to feel compelled to formally raise a concern. The first issue relates to breakfast. During my stay, I invited a Muslim friend to join me for breakfast. He entered the restaurant with me but did not consume any food because he was unable to find suitable options that met his dietary requirements. While I acknowledge that I did not raise this directly with the restaurant team at the time, I was surprised when Reception later informed me that they had verified that my friend had taken breakfast. From my perspective, entering the restaurant should not automatically be considered as consuming breakfast when no food was actually taken. Nevertheless, I have decided to let this matter rest and move on. The second issue is far more serious and is the primary reason for this email. On my final night at the hotel, I was expecting a visitor. However, Reception did not contact me to verify whether I was expecting anyone before allowing my visitor access to the guest floors. Instead, my visitor was simply directed to my room and arrived at my door unannounced. Having worked within the Accor group for approximately 15 years as a Duty Manager in Singapore, I am very familiar with hotel operational procedures, guest privacy standards, and security protocols. It has always been my understanding that when a visitor arrives for an in-house guest, Reception should first contact the guest to obtain authorization before granting access to the room floors. While my visitor was indeed expected on this occasion, Reception had no way of knowing that without contacting me first. Had the visitor not been known to me, this could have resulted in a serious security and privacy issue. In my professional opinion, allowing a visitor direct access to a guest room without prior verification is unacceptable and falls short of the standards expected from an Accor property. What further disappointed me was the handling of the matter after I raised my concern. I wish to be clear that I am not seeking compensation of any kind. My concern is not financial. Rather, I expect an appropriate resolution and acknowledgement of the seriousness of the issue. Simply being told ”sorry” was not sufficient given the nature of the security lapse. The alternatives presented to me by the Night Manager were also, in my view, unreasonable. One option was for me to move to another room on my final night. Considering that I was due to check out the following morning, I found this solution impractical and disruptive. Being asked to pack my belongings and relocate because of an issue that was not caused by me did not seem to be an appropriate resolution. I was also informed that a Reception Manager would speak with me. However, I was unable to wait indefinitely for the manager's arrival. As a guest who was raising a legitimate concern, I do not believe I should have been expected to delay my evening plans or remain available for an uncertain period of time. Furthermore, I was scheduled to leave the hotel at 7:00 AM the next morning in order to arrive at the airport early for my flight. For these reasons, I felt that the issue was not properly addressed during my stay, which is why I am bringing it directly to your attention. I am raising this matter not only as a guest but also

TGreat Location, Good Value, and a Nice Pool I recently stayed at Furama Silom Bangkok and overall had a pleasant experience. The hotel’s biggest strengths are its excellent location, reasonable pricing, and rooftop pool with fantastic city views. The property is conveniently located in the Silom area, making it easy to access restaurants, street food, shopping, public transportation, and nightlife. For travelers looking for a central base in Bangkok without spending too much, it offers very good value for money. The rooftop pool was one of the highlights of my stay. It provides a relaxing atmosphere and beautiful views of the Bangkok skyline, especially during sunset. The rooms were spacious and comfortable, offering good value for the price paid. The staff were generally polite and helpful when needed, although the service was fairly standard rather than exceptional. Check-in and daily interactions were smooth, but there was nothing particularly memorable about the service experience. That said, the hotel would benefit from some renovations and maintenance updates. Certain areas of the property appear dated, and some room facilities could be improved to meet modern expectations. While everything was functional, refreshing the interiors would significantly enhance the overall guest experience. Overall, Furama Silom remains a solid choice for travelers seeking a well-located hotel with good facilities at a fair price. With some improvements and modernization, it could be an even better place to stay in Bangkok.