Ξενοδοχεία με Universal Beijing Resort, Πεκίνο

The hotel exceeded my expectations. The courtyard house is beautifully renovated and very modern internally. The breakfast is delicious and different varieties daily. I am impressed with the clean spacious room. The very helpful reception staff that is always smiling and ready to help. The sturdy umbrella provided when it's raining outside. The complementary photo sessions. The proximity to major attractions sites and walking distance to food and convenience store. I will definitely stay here again the next time I visit Beijing.

The hotel boasts a great environment with simple yet elegant decor. The rooms are spacious and bright, and the facilities are complete and well-maintained. Cleanliness is satisfactory, the staff are friendly, and the hotel offers excellent value for money. It's suitable for both business and leisure travel, and highly recommended.

The location and cleanliness are wonderful. Right next to the ”Champs Elysees” of Beijing. May I kindly suggest to add a fee to continue proposing the collecting and cleaning which is displayed on the hotel website? It is confusing for guests to see a service proposed and not performed. See hotel website and joint pic of sign to hang on door in Chinese , didn't take a pic of the basket. Also if the receptionist asks you to bring down your dirty laundry basket (placed in the room) to the lobby, it can be perceived as gross by clients as you do not bring dirty clothes in a hotel lobby. Such things are not done and not to be suggested by the receptionist. Finally, most guests on holiday are happy to pay and have laundry done. It is a service we had in other hotels in China free or paid. 2 machines and 2 driers for so many rooms is not enough. Visiting all day(Beijing is huge) and staying up to 1.30 am doing laundry in a queue is tough during holidays. This needs to be corrected or crossed out on the hotel website so clients know beforehand. Overall positive though.

The hygiene, environment, and facilities were excellent. The location is absolutely superb, right in Dongsi Sitiao. Just walk straight and turn right, and you're on Dongsi Beidajie. It's perfect for a city walk, exploring, eating, and checking off all your must-sees. It's also super convenient to grab pastries from Honghua Dianxinju and Daoxiangcun as souvenirs. The hutong itself offers an immersive experience of old Beijing's alleyways and is wonderfully quiet. In terms of service, the hardware and facilities were great. The welcome snacks in the room were special Daoxiangcun treats, and the welcome fruit and drinks were a thoughtful touch. The readily available complimentary bottled water in the hallways was also very convenient. So much for the good. Now, let's talk about areas for improvement – specifically, the soft services. I understand that a hotel is essentially a service industry, so service is an extremely important component. The service here, if I were to use an analogy, felt like a bottle of milk mixed with half a bottle of water. It had a milky taste, but it felt a bit diluted, a little off. The remaining half bottle of milk was there out of necessity, to prove it was still milk. Personally, I think poor performance usually stems from two reasons: 1. a willingness issue; 2. a capability issue. As for what the specific problem is, the boss probably needs to identify it. If it's a capability issue, I'd suggest more training. If it's a willingness issue, it's a bit harder to pinpoint, given that there's still that half bottle of milk. I'd definitely consider staying here again if I come back to Beijing and would recommend it to friends, purely for the environment and location. As for the service, perhaps dropping the '24h Private Residence Butler' label would make it feel less incongruous. Finally, in brief, some reasons for my negative feedback on the service – too lazy to elaborate, but let's call it the ”missing luggage tag incident” and the ”insisting a display item is new incident.” Honestly, I'm usually very accommodating with minor issues; otherwise, I wouldn't have waited 20 minutes at the front desk when I was rushing to catch a flight. But what I can't tolerate is deception. The fact that I had to persist to expose a display item being passed off as new is quite ridiculous. And lastly, a shout-out to the girl who worked hard running to the storage room to get a new item; she really tried and apologized, but I still needed to get this off my chest.

This hotel boasts an excellent location right on Qianmen Street. It's less than a 10-minute walk to Dashilar, and a 5-minute walk to the right from the entrance gets you to Metro Lines 7 and 8. It's also very close to Tiananmen Square, the Forbidden City, and the National Museum of China. Shichahai and Nanluoguxiang are just 5 direct subway stops away, making it incredibly convenient for dining, entertainment, and getting around. The hotel service was great, and they even upgraded us to a room with a view. This will definitely be my top choice next time I visit Beijing!

I've stayed at Ascott many times, and it's consistently excellent in all aspects. The rooms are incredibly spacious, and the amenities like the fridge and washing machine are all fully equipped. The environment is also very quiet; you barely hear any noise. It's super convenient for dining and drinks, with plenty of restaurants nearby. There's also Xiao Taihou Park close by, and it's not far from the subway station – about a 10-minute scooter ride.

I rarely leave reviews, but this room was by far the most comfortable I stayed in during my trip to Beijing. The room is genuinely huge, and the windows are exceptionally large. I had a terrible experience at another place the day before, so moving here instantly lifted my spirits. Because I was so unhappy with the previous accommodation, I left very early the next day and arrived here around 11 AM, well before check-in time. However, the front desk still managed to arrange a room for me. They also extended my check-out time to 2 PM the next day. Since I was driving from out of town, the free parking was a huge plus. The hotel is very large, and the lobby is impressive. The service staff were excellent. The only minor downside is that the facilities are a bit dated, but they are very well-maintained and clean. The carpets throughout the room were also spotless. I was extremely satisfied. My only minor complaints are about the TV – the room is so big that it's impossible to see the screen clearly from the bed. A projector would have been amazing. Also, in the morning, when I used the bathroom, there was a gecko, which startled me a bit.

Exceptional stay at Grand Concordia! The rooms were very clean, comfortable, and extremely safe for traveling with children. I accidentally left some personal items behind in my room, and the hotel staff handled it amazingly well—they shipped everything back to me via SF Express, and it arrived safely within just one day, perfectly packed! I have always trusted this hotel, and they never disappoint. Thank you so much to the wonderful staff for their honesty and efficient service!

I have been staying in this hotel since I came back a few years ago. It is very humane and upgraded me to a standard room on a high floor for free. I asked for a few more pairs of slippers, and they were given to me the day before yesterday. The price-performance ratio is very high. I will stay here again next time.

This hotel offers pretty good value for money, with an excellent location and affordable prices. While the facilities are a bit old, they are well-maintained. However, the customer service and the female front desk staff were quite subpar. They were unwilling to offer room upgrades or late check-outs, which was disappointing. I hope they improve, as it would be a shame to waste such a great location and the efforts of most of the other staff members.