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"It was nice with a Christmas and new year celebration spirits. The only problem in the room was the lack of some of the amenities. There was no iron in the room and there was no clear mirror. Breakfast was ok but I’ve seen better breakfasts in other hotels."

"I stayed here four nights and thoroughly enjoyed my stay! The hotel is an older, classy, clean, establishment with spacious rooms, a wonderful breakfast buffet with numerous choices, as well as coffee’s, cappuccino, espresso. The staff were all very friendly and professional. The shower had the best water pressure of any hotel I’ve been in. It is perfectly situated with local shopping, restaurants, and the numerous top sites of Sofia within walking distance. It is absolutely a great value for the service they provide. My thanks to the staff for a wonderful four-day day here and beautiful Sofia, Bulgaria."

"The hotel has an excellent location, right in the city center, within walking distance of major attractions and business districts. The rooms are very spacious, considered very roomy by European standards, fully equipped, clean, and the beds are comfortable. The staff are very friendly, and overall I was very satisfied with my stay. It's a relatively high-value five-star hotel in Sofia, although the facilities are somewhat dated."

"Rooms are spacious. Amenities are sufficient such as shampoo, shower gel and slippers. Breakfast has many choices. Reception helped us print the boarding pass, very helpful and friendly."

"Wonderful, spacious, and sunny room with mountain views. The transfer was perfectly organized. Delicious breakfast with a great variety."

"The hotel is located very near to the pedestrian street Vitosha and the city center- they are in a walking distance. The room was comfy and spatious, the mini bar is all payed you have no complimentary cofee, tea or water. The parking is payed as well, the hotel charged us 17 euro for 1 day on a public parking even thou it was a holiday -and you do not pay for parking on holidays. The breakfast was basic and very dry, everything was like it was cooked the day before. All in all ok for a one night sleep over."

"It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better. Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions."

"📍 Location & Pricing • Location: Sofia, Bulgaria. Strategically located near the main transport hubs. • The metro station (coming from the airport) is very close.  • Tram stops are on the corner, and the main bus/train station is just a couple of blocks away.  • The city center is about 1.5 km away.  • Price Range: 79€/d. 🛏️ The Room Experience • Room Type: Twin room on the 11th floor.  • Size & Cleanliness: Adequate size and clean.  • Bed: 110cm firm mattress, reported to be very comfortable, with two soft pillows.  • Amenities: Flat-screen TV, coffee maker, fridge, and hairdryer included.  • Drawbacks: No major issues mentioned. 🚽 Bathroom Details • Cleanliness & Setup: The bathroom was clean.  • Shower/Bath: High and slippery bathtub. Water pressure was very good.  • Products & Towels: Basic amenities were provided. Some towels showed signs of wear with frayed edges.  🍳 Food & Beverage • Included: Yes, breakfast was included.  • Variety & Quality: A very complete breakfast buffet, offering both hot and cold, sweet and savory options, including some local specialties.  • Negative Point: The only drawback was the juice, which tasted artificial, like a powdered mix.  🏊 Common Areas & Facilities • Facilities: The hotel features a spa, sauna, indoor pool, a restaurant, a cocktail bar, and a casino.  👨💼 Service Evaluation • Reception: Morning staff was serious. Evening staff seemed bothered by questions regarding the spa.  • Cocktail Bar: Staff here was very kind and friendly.  • Spa Staff: Described as serious, speaking only the bare minimum of words.  • Daily Housekeeping: Room cleaning was minimal; they only straightened the duvet, leaving the pillows as they were. Coffee and tea amenities were not replenished.  🚗 Transport & Access • Public Transport: Excellent connection. Very close to the metro line from the airport, with tram stops nearby and the main stations within walking distance.  🔐 Security • Access Control: Access is managed via a key card.  • Safe: There is no safe deposit box in the room.  Final Verdict: ✔ Top Strength: The super comfortable bed combined with the excellent location near major transport links (metro, bus, train). ❌ Main Drawback: The service was inconsistent, particularly the minimal housekeeping (no coffee/tea refill) and the unenthusiastic staff at reception and the spa."

"Typical 4* hotel. Not far from the city center, about 15 minutes on foot. Cramped rooms. Windows can be opened. Clean. Cleaned every day. Hopeless breakfasts. Ice-cold scrambled eggs and fried eggs. Terrible coffee with powdered milk. Casino on the ground floor, which attracts shady types in the evening. Very expensive parking 25 euros per day."

"Hotel is next to metro 2 central train station and is quite good if you can navigate the metro, line The breakfast is the same everyday but staff are good and complimentary coffee in reception. On my visit very quiet this time of year in Sofia but I enjoyed Sofia No restaurant nearby have to go into city . There are shops nearby about 1/2 km away but it’s ok and safe Night time few doggy characters around this part of town but avoid them 24 hr reception was helpful and warm Just if you come in late grab some food for your room as nothing to eat around"