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"The location is excellent, with three metro lines just a short walk away, making it easy to get around the city. The rooms are spacious, well maintained, and very clean. The windows are highly soundproof, so outside noise is not an issue. The hotel also provides useful amenities, the lobby is welcoming, and the staff are friendly and helpful. Overall, I had a very good experience. The only downside was the housekeeping staff, who started talking loudly in the corridors early in the morning. Because the room doors are not well soundproofed, it sounded as though they were speaking right outside—or even inside—the room, which made it difficult to sleep. It would be much better if they communicated more quietly or found another way to coordinate instead of shouting in the hallways."

"Very friendly service,excellent location, walking distance to station 5min,direct train to airport for 0.80cents. Plenty restaurants and bars around. Room was basic but cleaned,coffee tea facility. Room got very hot but you can open the window, only downside was not hot food available for breakfast as bemmari was broken. Good selection of ham and cheese which was enough for us to start the day. Will be returning as location was the key for us. Regards, R&G"

"The hotel has an excellent location, right in the city center, within walking distance of major attractions and business districts. The rooms are very spacious, considered very roomy by European standards, fully equipped, clean, and the beds are comfortable. The staff are very friendly, and overall I was very satisfied with my stay. It's a relatively high-value five-star hotel in Sofia, although the facilities are somewhat dated."

"The hotel has complete facilities, including a restaurant, swimming pool, and fitness room. The front desk staff is also very friendly. The room is also very large. Although the decoration style is a bit nostalgic, the overall experience is very good."

"The hotel overall is ok, clean and spacious . The night driver shuttle service guy who picked us up on 30 April is great. Very caring , called us to ensure we reach the airport. However this stay take the crown of the worst receptionist award . The lady is dark skin, with curly hair tied up hair and was on duty on 1 May between 8.30-9.40 am. We booked the shuttle service at 8.30 am but since we will be running late we called reception to cancel the booking. Her reply was it cannot be cancelled you need to take a taxi to airport. When we reached the reception at 8.55 am and asked again where is airport shuffle she said in a stern voice without any smile you must book via QRcode. we decided to wait at the main entrance for shuttle which did not show up. I went back to reception at 9.05 am and ask why did i missed the bus even though I was there at 8.55 am and she replied with a straight face it left at 9 am . I decided to book the shuttle bus via QR code at 9.30 am and waited at the main door. At 9.28 am there was no sign of bus, I went back to reception and she said wait for a few minutes. At 9.35 am , she was on the phone chatting but i saw 2 hotel guests going up the bus with their luggage on the side door(not main door) . I run to round up 4 other hotel guests to inform them the pick up is at side door and we quickly went up the bus. We found out that the receptionist told them to wait at the main entrance instead of the side entrance. so in the end we waited since 8.55 am till 9.35 am and missed the 9am shuttle bus and almost missed the 9.30am bus due to an extremely unhelpful receptionist who should not be in that role of hospitality if she feels that every query posed to her is a chore. Management of the office please review your service quality standards. This attitude is simply not acceptable and it is not a cheap hotel."

"The hotel is located very near to the pedestrian street Vitosha and the city center- they are in a walking distance. The room was comfy and spatious, the mini bar is all payed you have no complimentary cofee, tea or water. The parking is payed as well, the hotel charged us 17 euro for 1 day on a public parking even thou it was a holiday -and you do not pay for parking on holidays. The breakfast was basic and very dry, everything was like it was cooked the day before. All in all ok for a one night sleep over."

"The hotel was amazing best i’ve ever stayed at It was our first anniversary and my girlfriend really loved the room and everyone was very nice and helpful we would definitely be back"

"📍 Location & Pricing • Location: Sofia, Bulgaria. Strategically located near the main transport hubs. • The metro station (coming from the airport) is very close.  • Tram stops are on the corner, and the main bus/train station is just a couple of blocks away.  • The city center is about 1.5 km away.  • Price Range: 79€/d. 🛏️ The Room Experience • Room Type: Twin room on the 11th floor.  • Size & Cleanliness: Adequate size and clean.  • Bed: 110cm firm mattress, reported to be very comfortable, with two soft pillows.  • Amenities: Flat-screen TV, coffee maker, fridge, and hairdryer included.  • Drawbacks: No major issues mentioned. 🚽 Bathroom Details • Cleanliness & Setup: The bathroom was clean.  • Shower/Bath: High and slippery bathtub. Water pressure was very good.  • Products & Towels: Basic amenities were provided. Some towels showed signs of wear with frayed edges.  🍳 Food & Beverage • Included: Yes, breakfast was included.  • Variety & Quality: A very complete breakfast buffet, offering both hot and cold, sweet and savory options, including some local specialties.  • Negative Point: The only drawback was the juice, which tasted artificial, like a powdered mix.  🏊 Common Areas & Facilities • Facilities: The hotel features a spa, sauna, indoor pool, a restaurant, a cocktail bar, and a casino.  👨💼 Service Evaluation • Reception: Morning staff was serious. Evening staff seemed bothered by questions regarding the spa.  • Cocktail Bar: Staff here was very kind and friendly.  • Spa Staff: Described as serious, speaking only the bare minimum of words.  • Daily Housekeeping: Room cleaning was minimal; they only straightened the duvet, leaving the pillows as they were. Coffee and tea amenities were not replenished.  🚗 Transport & Access • Public Transport: Excellent connection. Very close to the metro line from the airport, with tram stops nearby and the main stations within walking distance.  🔐 Security • Access Control: Access is managed via a key card.  • Safe: There is no safe deposit box in the room.  Final Verdict: ✔ Top Strength: The super comfortable bed combined with the excellent location near major transport links (metro, bus, train). ❌ Main Drawback: The service was inconsistent, particularly the minimal housekeeping (no coffee/tea refill) and the unenthusiastic staff at reception and the spa."

"There is a casino in the hotel. So the parking fee is expensive. It's about RMB 100 per night. The hotel is cost-effective, so we can ignore the old facilities. When I checked in, the front desk gave me the second floor. I said I wanted a higher floor. There should be a manager next to me and said that I have to make a request. I said I have a request. I showed them the request I wrote. Because of the word count requirement, I wrote it in Chinese on Ctrip. The other party immediately said that we couldn't understand it. I immediately responded, don't you have a translator? Then I was a little reluctant to give me the sixth floor. 👌. When checking out, I especially want to praise the front desk lady with long brown hair. The service attitude is very good. I want to print the car insurance policy. She helped me one by one."

"The hotel was opposite the train and bus stations, next to the metro and the bus station. The breakfast was good and they were kind enough to let me store my bag with them the next day. Good quality service."