Ξενοδοχεία με Central Synagogue of Sofia, Σόφια

We stayed at Crowne Plaza Sofia for one night on 13 June after receiving recommendations from friends who regularly stay at this hotel. Unfortunately, our experience was extremely disappointing. We booked two rooms for three adults and two children and specifically asked for rooms close to each other. This request was completely ignored. Not only were the rooms not adjacent, they were located on different floors. Since the elevator access cards only work for your own floor, we could not even easily visit each other. Check-in was incredibly slow. Two receptionists spent around 20 minutes checking us in, which is something I have never experienced before. Before going to the pool, we called reception and asked for children’s bathrobes. The receptionist, whose name I believe was Tsvetomira, first insisted that the bathrobes were already in the room and then abruptly ended the phone conversation. The level of customer service was unacceptable. The children’s bathrobes finally arrived about an hour later, after we had already gone to the pool and no longer needed them. The swimming pool experience was by far the worst part of our stay. I strongly advise families with children to think twice before using it. The pool is apparently shared with external visitors who come specifically for training sessions. In a relatively small pool with no physical lane dividers, they expected hotel guests, including young children, to stay out of “their area”. My four-year-old daughter was hit in the head by one of the swimmers. He later claimed that she was on “his side” of the pool. Instead of apologizing, some people present suggested that I was “probably not European” and therefore did not understand “European Union rules”. Such comments were completely unacceptable and felt openly discriminatory. When the pool manager was called, nothing meaningful was done because these swimmers were apparently regular users of the facility. I then spoke with a receptionist, again I believe her name was Tsvetomira, who tried to explain that invisible lines marked on the bottom of the pool should have been respected by our children, despite there being no actual lane dividers. Rather than showing concern for a four-year-old child who had just been hurt and was crying, the staff chose to defend regular pool users. This was easily one of the worst hotel experiences I have had in the last ten years. What shocked me the most was not the accident itself, but the complete lack of empathy, accountability and professionalism afterwards. Families with children should be extremely careful. Based on our experience, I cannot recommend this hotel.

The Junior Suite was wonderful, essentially a studio apartment with a well-equipped kitchen and dining area, large windows, a private balcony seating area and extensive shelf space. The bathroom was very modern with a very nice tall shower. The beds were very comfortable and the room was large, with a couch. Definitely a great place for both short and long stays. There were a few small inconveniences in the room, but nothing that affected our stay (water seemed to leak over the door of the shower onto the shower mat; toilet seat was very stiff and loud to open/close; closets were very wide but oddly short to accommodate extra drawers, so too small to hang dresses in full length; the automatic lighting inside the closets did not turn off correctly; and our key card stopped working in the middle of our stay and had to be fixed at the reception). The hotel is very close to a tram stop, so it's easy to get into the city center, and it's also very close to the Cultural Center. It is a bit more of a trek to walk into the city, but still possible in 20 minutes or so. The hotel is located on a small street off the main road and the sidewalk leading up to it is very narrow and in disrepair. You would not guess that the inside of the hotel is so sleek and modern based on the older surrounding area.

Stayed for two nights. The hotel is very clean. It must be a new hotel. The facilities are also new. It is very convenient to be next to a supermarket. The front desk service is good. The check-out was two hours late on the last day. Thank you very much. I hope to come again in the future.

We chose this hotel because it is close to the airport and offers an airport shuttle service. Unfortunately, all the shuttles that matched our flight time were fully booked, so we had to take a taxi to the airport ourselves. Other than that, the hotel was clean, the beds were comfortable, and the breakfast was good.

The hotel was clean and tidy, everything was great, the only minor issue was the difficulty in adjusting the air conditioning in the room.

Very Disappointing Service – Not Worth the Price I recently stayed at Hotel COOP Sofia and had an unpleasant experience with one of the receptionists, Mariana. When I called the reception to request some ice for my room, she informed me ,in a rather rude tone ! That the hotel does not deliver ice to rooms and that I had to come downstairs to collect it myself. As I tried to explain that I had received ice in my room the previous evening, she abruptly hung up the phone. When I went down to the lobby to clarify the situation, I told her that her behavior was unacceptable and that an apology would be appropriate. Instead of apologizing, she claimed she was “too busy” and that there were “too many guests,” although the lobby was completely empty at the time. She then asked, again in a dismissive way, whether I still wanted the ice. I requested to speak with her supervisor, but she pretended not to understand what I meant. Eventually, she brought me a small amount of ice in a paper cup. Only after I insisted did she return with an ice bucket and tongs. This level of service is far below what one would expect from a four starts hotel of this category. The experience left a very negative impression, and I will certainly not stay here again. Aside from this, the hotel’s facilities are average at best and do not justify the price. The only real advantage is the availability of parking, which also comes with an additional charge of €12 per day.

Stayed at InterContinental Sofia during a business trip and had a great experience. The hotel is in an excellent location in the center of Sofia, close to major landmarks, restaurants, and business areas. The room was spacious, clean, and very comfortable. Staff were professional and attentive, and the overall service quality was impressive. Breakfast was also excellent with a good variety of choices. A very comfortable and reliable option when staying in Sofia.

Best 5 star property in Sofia hands down. .The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead. .The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice. .The food at the hotel restaurant was amazing .The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property. To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect. I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.

The location is fantastic, very convenient for catching a morning flight. They offer an airport shuttle service, and the night staff were very helpful too. During the day, you could even walk to the airport. Plus, if you have to leave too early for breakfast, the front desk will pack one to go for you—a cheese, ham, and lettuce sandwich along with an apple. The price is also very reasonable. Highly recommend!

Extremely impressive for how cheap it is. I’m sure you can get nicer but for an adventurous traveller, I’m not spending time in the hotel only to sleep! I could walk into town so I was very happy indeed with this!