Ξενοδοχεία με Sofia Station, Σόφια

An excellent experience with a level of comfort and service befitting a high-end hotel. One of the main highlights is the quality of its facilities. The room is modern, spacious, and very well-equipped with comfortable bedding and impeccable cleanliness. The staff offers a very warm and professional welcome. The pool, spa, and gym are a definite plus after a day of sightseeing. Breakfast is excellent, offering a vast selection to suit all tastes. The hotel is located in the business district, a bit far from the city center, which requires using the metro or a taxi to visit Sofia. Despite its slightly off-center location, the quality of the services makes it a sure bet, and I would gladly return on a future trip to Sofia.

The Junior Suite was wonderful, essentially a studio apartment with a well-equipped kitchen and dining area, large windows, a private balcony seating area and extensive shelf space. The bathroom was very modern with a very nice tall shower. The beds were very comfortable and the room was large, with a couch. Definitely a great place for both short and long stays. There were a few small inconveniences in the room, but nothing that affected our stay (water seemed to leak over the door of the shower onto the shower mat; toilet seat was very stiff and loud to open/close; closets were very wide but oddly short to accommodate extra drawers, so too small to hang dresses in full length; the automatic lighting inside the closets did not turn off correctly; and our key card stopped working in the middle of our stay and had to be fixed at the reception). The hotel is very close to a tram stop, so it's easy to get into the city center, and it's also very close to the Cultural Center. It is a bit more of a trek to walk into the city, but still possible in 20 minutes or so. The hotel is located on a small street off the main road and the sidewalk leading up to it is very narrow and in disrepair. You would not guess that the inside of the hotel is so sleek and modern based on the older surrounding area.

Stayed for two nights. The hotel is very clean. It must be a new hotel. The facilities are also new. It is very convenient to be next to a supermarket. The front desk service is good. The check-out was two hours late on the last day. Thank you very much. I hope to come again in the future.

The hotel overall is ok, clean and spacious . The night driver shuttle service guy who picked us up on 30 April is great. Very caring , called us to ensure we reach the airport. However this stay take the crown of the worst receptionist award . The lady is dark skin, with curly hair tied up hair and was on duty on 1 May between 8.30-9.40 am. We booked the shuttle service at 8.30 am but since we will be running late we called reception to cancel the booking. Her reply was it cannot be cancelled you need to take a taxi to airport. When we reached the reception at 8.55 am and asked again where is airport shuffle she said in a stern voice without any smile you must book via QRcode. we decided to wait at the main entrance for shuttle which did not show up. I went back to reception at 9.05 am and ask why did i missed the bus even though I was there at 8.55 am and she replied with a straight face it left at 9 am . I decided to book the shuttle bus via QR code at 9.30 am and waited at the main door. At 9.28 am there was no sign of bus, I went back to reception and she said wait for a few minutes. At 9.35 am , she was on the phone chatting but i saw 2 hotel guests going up the bus with their luggage on the side door(not main door) . I run to round up 4 other hotel guests to inform them the pick up is at side door and we quickly went up the bus. We found out that the receptionist told them to wait at the main entrance instead of the side entrance. so in the end we waited since 8.55 am till 9.35 am and missed the 9am shuttle bus and almost missed the 9.30am bus due to an extremely unhelpful receptionist who should not be in that role of hospitality if she feels that every query posed to her is a chore. Management of the office please review your service quality standards. This attitude is simply not acceptable and it is not a cheap hotel.

Very Disappointing Service – Not Worth the Price I recently stayed at Hotel COOP Sofia and had an unpleasant experience with one of the receptionists, Mariana. When I called the reception to request some ice for my room, she informed me ,in a rather rude tone ! That the hotel does not deliver ice to rooms and that I had to come downstairs to collect it myself. As I tried to explain that I had received ice in my room the previous evening, she abruptly hung up the phone. When I went down to the lobby to clarify the situation, I told her that her behavior was unacceptable and that an apology would be appropriate. Instead of apologizing, she claimed she was “too busy” and that there were “too many guests,” although the lobby was completely empty at the time. She then asked, again in a dismissive way, whether I still wanted the ice. I requested to speak with her supervisor, but she pretended not to understand what I meant. Eventually, she brought me a small amount of ice in a paper cup. Only after I insisted did she return with an ice bucket and tongs. This level of service is far below what one would expect from a four starts hotel of this category. The experience left a very negative impression, and I will certainly not stay here again. Aside from this, the hotel’s facilities are average at best and do not justify the price. The only real advantage is the availability of parking, which also comes with an additional charge of €12 per day.

Best 5 star property in Sofia hands down. .The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead. .The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice. .The food at the hotel restaurant was amazing .The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property. To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect. I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.

Stayed at InterContinental Sofia during a business trip and had a great experience. The hotel is in an excellent location in the center of Sofia, close to major landmarks, restaurants, and business areas. The room was spacious, clean, and very comfortable. Staff were professional and attentive, and the overall service quality was impressive. Breakfast was also excellent with a good variety of choices. A very comfortable and reliable option when staying in Sofia.

Fantastic refurbishment of what used to be a Soviet Era hotel. It was a pleasure to stay here

Having stayed in many 5 star hotels across the world, I had high hopes for the Sofia Balkan Palace, that unfortunately were only partially met. First let’s cover the good points! It feels historic without being old, and you feel like you’re really in Sofia. The best thing about the property is easily the location; it’s close to all the main tourist attractions, and there are good transport links right by the hotel, as well as access to some fantastic restaurants, coffee shops, and stores. The hotel rooms are modern and relatively clean, with the usual amenities. However, I was disappointed that housekeeping kept forgetting to replenish the complimentary daily water, as well as pay attention to the ‘Do Not Disturb’ light that I had selected for my room on a few days during my visit. I would say that one of the downsides is the customer service; although staff aren’t rude, I wouldn’t say they’re polite or overly helpful. The hotel has average soundproofing, and I was far too aware of the music outside, my neighbouring guests talking or listening to music in their rooms, as well as guests in the hallway (which is in part due to the layout of my room, which did not have an additional door between the bedroom and front door into the room). The noise outside does lessen and stop by about 11:00 PM, and sometimes by 10:00 PM (depending on the day). Overall, I’d still say it’s a good choice for your stay in Sofia. Especially if your priority is staying in a historical boutique hotel in a good location.

Use it as a hotel if you are a solo traveler. I aarived late at night and there’s a shuttle bus on call, that’s greatest advantage. In the morning the shuttle bus is less frequent but that’s still fine, you can easily find the transportation around to the main city.