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"Thank You Letter To: The Management and All Staff of Pullman Jiaxing Pinghu Excellence Dear Esteemed Colleagues at the Hotel, I am a recent guest who stayed in an Executive City View Suite at your esteemed hotel. I drove from Shanghai and arrived late at night, but your hotel's service made us feel incredibly warm from the moment we stepped into the lobby. I would like to express our sincerest gratitude to the hotel management and all staff through this letter. Special thanks go to Manager Odi Wang. We arrived at the hotel at 11 PM, and Manager Wang had already arranged for a colleague to provide meticulous and thoughtful service. Not only did they reserve a room for us in advance, but they also arranged for a swift check-in, allowing my child and me, after a long journey, to rest as early as possible. This attention to detail and consideration deeply touched us. The hotel's facilities and amenities were equally impressive. The underground B1 level has Xpeng charging piles, which provided great convenience for charging our vehicle. The breakfast selection was rich and varied, including local specialties like noodles, rice noodles, and tofu pudding, allowing us to taste authentic Pinghu flavors. As I was traveling with my child, the hotel's swimming pool and gym also made our parent-child time more fulfilling and enjoyable. The hotel's location is also very convenient, with the adjacent Wuyue Plaza making dining and shopping very easy. Although the hotel did not offer a buffet dinner that night, which was a minor regret, the surrounding dining options were abundant, and we were satisfied with our outside dining experience. This small incident did not affect the overall wonderful experience at all. Once again, thank you to Manager Odi Wang and every staff member who provided us with service. Your professionalism and enthusiasm made this stay a beautiful memory for us. When we return to Pinghu in the future, we will definitely choose your hotel again and will sincerely recommend it to our friends and family. May your hotel's business prosper and flourish! Sincerely, A Guest from the Executive City View Suite August 16, 2026"

"The room was spotless and newly renovated. There's a 24-hour self-service restaurant on the first floor, and their preserved egg and lean pork congee with salted duck egg was delicious! A special shout-out to employee number 11 – they were incredibly thoughtful, always anticipating my needs and having everything ready beforehand. I'll definitely be staying here again on my next business trip."

"For our Dragon Boat Festival family trip, we opted for Pinghu, a less-traveled destination. The Courtyard by Marriott here consistently receives great reviews, and their holiday package for the festival was truly excellent value. We arrived smoothly in the morning, and when checking in, I inquired about switching to a twin-bedded room. The front desk staff, Xiao Luo, kindly asked if I'd mind a room that was a bit further away, then promptly helped us switch to a twin room and even upgraded our room type, which made for a very comfortable stay. After checking in, we asked the housekeeping auntie for some extra water, blankets, and a bed guard, and she was incredibly enthusiastic and polite. Special thanks to Auntie Cao for cleaning our room. I hadn't really set high expectations for the hotel's Happy Hour, but the food selection and taste were surprisingly good. We ended up eating at the hotel for the last two days. Overall, it was quite comfortable. It was also very convenient to walk to Minghu Park through the back entrance. It's a bit of a shame the property is a little small; it would have been perfect if they also had a kids' play area."

"I received the hotel's pre-reception care call one day before check-in. I confirmed the arrival time and asked me if I had any special needs. After I arrived at the store, the front desk lady smiled and greeted me. She handed in warm chrysanthemum tea and checked in in a few minutes. It's done, the silk slips to no! The lobby environment is simple and advanced, the lighting is soft, the aroma is fresh and elegant, and the journey is instantly dispelled. It is a surprise to enter the room! Cleanliness is full, the bottom of the bed and the bathroom gap are spotless, there is no smell in the room, and there is a faint fragrance. The bedding was so soft that I didn't want to get up, the sheets were covered with the smell of sunlight, the pillows were fluffy and elastic, and the sleep experience was directly full. The air conditioner is super fast, the noise is so small that it is almost inaudible, and the temperature adjustment is accurate. The TV screen is super large and clear, the channel is complete and also supports screen projection, and the drama is super cool! The service is nothing to say! I was hungry late at night and called. There was a free late-night porridge service. The soft pumpkin porridge was accompanied by refreshing side dishes. It was delivered to the door by the room brother in ten minutes. Called a charger, the room delivery speed was super fast, and the spare data cable was carefully brought. The quality of the guest supplies is online, the toiletries are a touch of woody fragrance, the bath towels are soft and thick, and the pressure design is super hygienic. When bathing, hot water is out in seconds, the water pressure is sufficient, and the washing is super comfortable. When checking out, the invoice is sent to the mailbox in seconds, the details are clear, and the front desk also actively asks about the check-in experience. The laundry room equipment is super new, the laundry detergent and softener are clean, and the clothes after drying are fragrant. The sound insulation effect is absolutely perfect. Close the door is a quiet world. You can't hear the outside noise at all. This wave of stay experience directly scored full marks!"

"The room is very warm and comfortable. The space is large enough. It is clean and hygienic. The bed is also very comfortable. The room is also very quiet. I am not a light sleeper. I slept well. The front desk service is also very good. Her breakfast is delicious. There are quite a lot of categories. I will stay here again next time I go on a business trip."

"I use this hotel every time I go on a business trip. It's close to the center of town, and there are many places to eat and drink around. The hotel service is good, and the breakfast buffet has a lot of food that foreigners can eat. I'll use it again."

"It was a very satisfying trip. The room was clean, the facilities were new, and the bedding was very comfortable, especially the pillows. The children really like the hotel's supporting activities. The off-road vehicle experience is great, the warm room KTV, various games can be played from morning to night, and they also played table tennis and basketball. The entire park is covered by wifi. The service is also very considerate, and the staff in the conservatory are particularly enthusiastic. Taking your baby to a hotel is a good choice"

"The ceiling is very high. I found that the advantages of the high ceiling are 1. It is quiet 2. It makes you feel comfortable. The front desk staff and the restaurant staff are very enthusiastic. Although I gave it 5 points, I have a small opinion. The small refrigerator is in the cabinet and it is not easy to dissipate heat. It causes a constant buzzing sound, which affects my sleep at night. It is quite noisy, so I unplugged the power supply. I don't know if it is a quality problem of this small refrigerator."

"This hotel is absolutely fantastic! As soon as I entered the lobby, I felt the staff's warmth, and check-in was super fast. The room was clean and tidy, the bed soft and comfortable, and the pillows were just the right height. The bathroom facilities were complete and new, with plenty of hot water. The hotel breakfast was decent. It's a convenient 25-minute drive to Aloha Water Park, and we also visited the nearby Ruins Cafe, which was quite unique. The 2 days we stayed here were truly comfortable, and the service staff were incredibly enthusiastic. There's even table tennis and snooker on the 3rd floor! Staying in a family room with kids is really a great choice!"

"This time I chose your Pinghu Sunlake Hotel after reading the reviews on Ctrip. Because I arrived at the hotel 🏨 early in the morning, I wanted to try to see if I could check in. As a result, the beautiful front desk lady, Xiao Zou, enthusiastically asked if there were any rooms. She immediately checked the computer and saw that there were rooms, so she checked us in immediately and upgraded our room. We felt that their service was very good and friendly. I would like to thank them for their service. 👍👍🌹🌹 Secondly, the upgraded room of the hotel is large and clean. Fruits are delivered to the room in the afternoon. There are many varieties of breakfast and it is very delicious. In short, I am very happy to stay in your hotel this time. I will come again next time if I have the chance. Thank you again, Ms. Xiao Zou, for giving your hotel a five-star thumbs up 👍👍👍"