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"I had high expectations for this Ritz-Carlton hotel, but despite being a five-star hotel, I left feeling quite disappointed. One of the biggest inconveniences was that you have to rely on buggies to get around the resort. Walking is technically possible, but the distances are long and the routes are dull, so you're constantly waiting for transportation. The soundproofing in the room was surprisingly poor. I could clearly hear the guests upstairs talking, coughing, moving chairs, and walking around. This is simply unacceptable for a luxury hotel. The breakfast was another letdown. The selection was rather limited, and the bottled juices tasted diluted rather than freshly squeezed. There were no desserts available to order from the menu—only egg dishes. Even getting a cup of coffee required waiting 10–15 minutes. The gym was another major disappointment. For a hotel of this caliber, the fitness center is incredibly underwhelming. When I first saw it, I was genuinely shocked and frustrated. Considering how much guests pay to stay here, I expected a modern, well-equipped gym. Instead, it felt more like the fitness room of a three- or four-star hotel. This is simply unacceptable for a luxury resort and honestly quite outrageous. The biggest disappointment, however, was the beach. It looks nice for sunbathing, but swimming is almost impossible because the seabed is covered with sharp rocks and large stones. During our stay, both my wife and another guest cut their feet. I have a serious question for the Ritz-Carlton management: with the prices you charge your guests, can you really not invest in cleaning the beach? Bring in an excavator, remove the sharp rocks, and make the beach safe. How many more people need to get injured before something is done? You expect guests to spend money in your expensive restaurants, yet you can't provide a safe place to swim. That is simply disgraceful. Another downside is the location. There are no shops within walking distance, so even buying basic groceries requires taking a taxi. Overall, this stay was a major disappointment and nowhere near the standard I expect from the Ritz-Carlton brand. Rating: 2.5/5"

"Wonderful location! Staff was friendly and the beach area is superb, just one thing, they put on music around the pool area whole day, if you are up for tranquility, this might not be your choice, but if we are perfectly fine with it!"

"The hotel's location is a bit average; the nearest 7-Eleven is a 15-minute walk away. However, the beach right in front of the hotel is fantastic, with shallow waters and a small island. You can also use the hotel's paddleboards and kayaks for free. This time, I booked a pool suite, but both the pool and the room were a bit small, and the room felt a bit dark. The hotel's breakfast is excellent and definitely worth trying. Overall, the staff are quite friendly and provide good service."

"A perfect trip, the hotel was fantastic! It's in the best location on Koh Samui, I got to watch the sunrise over the ocean every day, absolutely breathtaking. The hotel facilities are comprehensive, very new, with stylish decor, multiple swimming pools, and beautiful gardens. Breakfast was abundant and varied daily. I especially recommend the hotel's Sunday Brunch; it's delicious, with great drinks and a live band. If you stay here, you absolutely MUST try their Spa; you'll feel like a new person afterward. The hotel service was impeccable, truly exceptional, they even gave us a handmade woven bag that I took to the beach every day. A unique experience, we've already decided to come back next year!"

"Comfortable, clean, and pleasantly surprised. This is my third time in Koh Samui, and I have stayed in several of the most popular hotels. This time I want to change to some new hotels. This time I booked a seaside homestay for the first three nights, and stayed here for the last night. Because there are three children in the family, we need two rooms, and this two-bedroom and one-living room is just right. The whole design of the room is very comfortable, the details are especially clean, and the living room and dining table facing the beautiful scenery are really pleasing to the eye. The key is that the price-performance ratio is super high at more than 2,000 a night👍👍👍"

"How should I put it? It's really hard to rate this place! Pros: The views are absolutely stunning – cliffs, the ocean, a private beach, free water activities, shuttle service, and an exclusive pool. Every staff member we encountered greeted us with a smile. Cons: On the first night, my husband was bitten by some kind of insect. After looking it up, it was most likely bed bugs or fleas. He was covered in red bumps that itched for days and still hadn't healed by the time we were almost back home. Also, our so-called dedicated butler completely disappeared. We had a WeChat group, but she never responded, so we had to figure everything out ourselves."

"Review: A Beautiful, Design-Led Oasis in Fisherman’s Village We recently stayed at the Hansar Samui, and it is truly a beautiful property with a thoughtful design. The location is perfect—just a short, pleasant stroll away from Fisherman’s Village, making it easy to explore the local area while still feeling like you have a quiet retreat to return to. The Highlights Dining Experience: The breakfast was a standout. I particularly appreciated having eggs made fresh to order; there is nothing worse than pre-cooked, rubbery eggs left under heat lamps, so this was a huge bonus for me. The Vibe: The swimming pool is lovely, and the beach is kept very clean. The hotel maintains a relaxed atmosphere, complemented by a great selection of background music. Service & Little Touches: The staff were incredibly welcoming and kind. I loved the ”turn-down” service around 5:00 PM, where housekeeping brought little chocolates and water—an adorable touch that made us feel looked after. Facilities: The gym is clean and well-maintained. Crucially for those working remotely, the Wi-Fi was excellent and reliable enough for me to take Zoom meetings without any issues. Room Design: The rooms are beautifully decorated with stunning balconies and views. The bathroom was a highlight, especially the large rainfall shower. Room Comfort & Maintenance We did have a significant issue with the bed. The mattresses are very soft, which didn't suit us at all as my husband has a bad back. It made sleeping quite difficult. However, the staff were wonderful and tried their best to accommodate us; they helped remove the mattress so we could sleep on the wooden base with just the mattress topper. While not ”luxury” comfort, it was much better for his back than the soft mattress. We also had a few issues with a temperamental toilet flush, but to the hotel's credit, maintenance was very prompt in coming to fix it each time. Dining & Logistics We had dinner at the restaurant one evening, ordering the Massaman curry and Chicken Panang. While the food was edible, it was just ”okay”—we were perhaps expecting a bit more given how high the quality of breakfast was. That said, the view from the restaurant in the evening is spectacular, and they occasionally have lovely entertainment. One small hiccup occurred when we booked a taxi through the hotel to take us to the pier for our trip to Koh Phangan. The driver unfortunately dropped us at the wrong port. We had to quickly catch a Grab to the correct one, but luckily we made it just in time for our ferry. Overall Despite a few minor glitches, this was a wonderful stay. The aesthetic of the hotel is gorgeous, and the professionalism of the staff ensures that any issues are handled quickly. I would definitely recommend Hansar for anyone looking for a stylish and relaxed stay in Samui!"