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An Unforgettable Stay with Exceptional Service at Starhotels Hello, I’m a traveler from Korea who recently stayed at Starhotels during a family trip to Italy. Our 4-day stay in Rome was so wonderful that I felt compelled to write this heartfelt review as soon as I returned home. This trip was our very first family vacation to Europe — with my mother and my son — and we spent the first three days in Rome at Starhotels. From the moment we arrived, everything exceeded our expectations: the excellent location, the spotless rooms, and most of all, the warm and thoughtful service from the staff made our stay incredibly comfortable. We were so satisfied that we decided to return to Starhotels for our final night in Italy. However, due to a mistake on my part, I accidentally booked the wrong date. After completing a long 11-day journey through southern Italy, we returned to Rome exhausted — only to realize the booking was incorrect when we arrived at the hotel. It was a stressful and overwhelming moment… until Mr. Tofael M., the manager, kindly stepped in to help us. Before even fully understanding the issue, Mr. Tofael looked us — especially my son — in the eyes and simply said, “Don’t worry.I’ll find a solution for you.” Those few words brought such relief and comfort. In a foreign country, such a mistake can feel paralyzing, but his calm and genuine reassurance made a huge difference. Even more touching was how Mr. Tofael and Ms. Paola S. at the front desk went out of their way to find a solution for us. Since the booking was made through an external site (not directly through the hotel), it was a complicated issue. Nevertheless, Mr. Tofael personally made multiple calls and followed up diligently until he was able to resolve the matter. Thanks to his efforts, we were able to spend our last night in Italy exactly where we wanted — back at Starhotels, feeling safe and cared for. As someone who has worked for years in global hotel chains in Korea and is still in the hospitality industry, I can honestly say that their professionalism and dedication truly stood out. They are a model of what true hoteliers should be — and they absolutely deserve recognition and praise. Without hesitation, I will choose this hotel again when I return to Rome. I also plan to recommend Starhotels, along with the outstanding service of Mr. Tofael and Ms. Paola, to as many people as possible through blogs, travel communities, and any platform I can. Thank you from the bottom of my heart.

Our stay at the Viminale View Hotel was an acceptable one - but we would unlikely return on a future visit to Rome. Arriving at the hotel in the early afternoon, we were pleased to be allowed to check in ahead of the published time (14:00hrs). The service was friendly and efficient and we were quickly shown to our room - that being a ‘deluxe’ room at the end of a corridor. Room number 1 was to be our home for four nights. The room was of a good size and well-equipped e.g. towels, tea and coffee making facilities, a small fridge (with optional mini-bar), a television and a bathroom - with an excellent free standing bath tub in the centre of the bedroom. Perhaps my biggest gripe with the hotel was the disappointing view from the room. A ‘Viminale View’ it most certainly was not. Interestingly, room number 1 was the only room on the wrong side of the building. All others, including cheaper standard rooms, had the all-important Viminale view. In fact, not from anywhere in the hotel could we see the Viminale, since the reception area too was without any windows. Our two windows looked out onto a gutter on one side and an adjacent building on the other. We paid a little extra for breakfast, which was of a simple but acceptable standard. Given the size of the hotel with just 10 rooms, an extravagant buffet was not expected. More a continental selection, there was enough to keep us going until lunchtime. Cold meats, cheese, bread, pastries, yoghurts, toast etc, with scrambled egg and sausage available as hot options. Hot drinks were made on request. As a smaller establishment, this accommodation appeared only ever to be staffed by one person at a time, which somewhat impacted service. Once seated for breakfast, we were provided with a hot drink and then left to it. There was no opportunity to request further drinks, which was a little disappointing. And on one occasion, we watched as a guest had to go in search of a member of staff in order to get a cup of coffee. Perhaps in the mornings, especially with breakfast to provide and guests occasionally checking out, a second staff member would be beneficial. House-keeping was of a good standard but returning on our last night, we were keen to enjoy a coffee, only to find that our supplies had not been replenished and our cups were still dirty on the side. As a hotel unstaffed after 17:00hrs, it wasn’t a simple case of calling for some coffee, rather just going without. Whilst an enjoyable stay, the view from the room and the lack of hotel staff beyond 17:00hrs just didn’t work for us.

The Unbeatable Gateway: Why This Hotel is My New Travel Holy Grail Just stumbled upon a hotel so perfectly positioned, it feels like discovering a secret cheat code for seamless travel. Forget everything you know about compromise – this place delivers *everything* without the premium price tag. Its location isn't just good; it’s **utterly transformative** for any traveler, especially weary souls like me arriving from long-haul flights. **The Transport Trifecta: Your Effortless Escape Hatch** Stepping out the lobby door feels like holding a master key to the city. Directly downstairs? **Airport buses**! No frantic taxi hunts or confusing shuttle transfers. After a 14-hour journey, seeing that bus stop literally steps away, offering a smooth, affordable ride back to the terminals, was pure bliss. It’s the kind of stress-eraser you only appreciate after dragging luggage across multiple blocks elsewhere. But it gets better. A stone's throw away lies the **central train station**. Not some distant suburban outpost, but the genuine hub connecting you to *every* district, landmark, and hidden gem. Regional day trips? Easy. Exploring quirky neighborhoods? Done. Late-night returns? No problem. The station's comprehensive network meant I could spontaneously chase a sunset view across town or visit a famed museum district without a single transport worry. Freedom, truly unlocked. **The Heartbeat of the City: Steps, Not Strides** Here’s the magic dust: **walkability**. Forget ”close to the center” meaning a 20-minute trek or an expensive Uber. The vibrant city core – pulsating with main squares, iconic cafes, bustling markets, and those irresistible little boutiques – is a mere **10-15 minute stroll** away. I timed it! Wandering home through charming, illuminated streets after dinner, gelato in hand, soaking in the atmosphere without racing for transport… that’s the authentic travel experience we crave. You’re *in* the city, not just near it. **Beyond Logistics: The Pulse of Convenience** The immediate neighborhood isn’t just a transit zone; it’s alive! Need a midnight snack? Corner store open late. Craving authentic local breakfast? Charming bakery two doors down. Forgot your adaptor? Electronics shop around the corner. Pharmacies, casual eateries, coffee spots – it’s all there, woven into the fabric outside your door, making daily needs effortless and adding genuine local flavor. **The Jaw-Dropper: Value That Feels Like a Steal** Given this prime location and unparalleled connectivity, you’d expect a premium price, right? Prepare for a shock. The rates are **remarkably affordable**. It’s not just ”budget-friendly”; it’s **outrageous value**. I kept double-checking, convinced there must be a catch. Clean, comfortable room, essential amenities, friendly staff, *and* this location? For this price? It feels less like paying for a hotel and more like investing in a seamless, enriching travel experience. **The Verdict: Don't Hesitate, Just Book** Honestly? This hotel isn't just a place to sleep; it's the ultimate **strategic basecamp** that elevates your entire trip. The unbeatable combo of instant airport access, total city-wide rail connectivity, effortless walkability to the core, vibrant local amenities, *and* genuine affordability is simply unmatched. It removes friction, saves precious time and money, and lets you focus purely on experiencing the destination. After raving about it to fellow travelers at breakfast, I watched them immediately pull out their phones to check availability. It’s that obvious. This isn't just *a* good option; **it’s the smartest choice you can make**. Book it before everyone else discovers this golden spot – you’ll thank yourself from the moment you step off the plane until your final, effortless journey back to the airport. An absolute traveler's triumph!

I recently stayed at this hotel and while there were a few positives, the overall experience was disappointing due to a series of overlooked details and frustrating issues. To start with the good—the staff were great: friendly, helpful, and informative. They made an effort to assist whenever asked, and that hospitality was appreciated. The location was decent, about a 30-minute bus ride to the city center. It’s not exactly central, but manageable if you’re okay with the commute. The room was reasonably clean upon arrival, but the quality of housekeeping declined quickly. A lotion stain I accidentally left on the shower floor was never cleaned, and instead of actually scrubbing the area, housekeeping simply placed a mat over it—as if to hide it. Initially, the room came stocked with two sets of towels, but after the first day, only one of each was replaced. While the booking was for one person, maintaining the original quantity would have shown a bit more care and consistency. There were several small inconveniences that added up. For example, the room phone had no directory, so I had no idea how to contact the front desk or reach any services. On top of that, the air conditioning didn’t work for the first two days, which turned out to be because the previous guest had asked for it to be turned off, and it was never reset. It took me that long to realize I had to ask the concierge to enable it again. In a properly managed hotel, the AC should be reset and ready for the next guest without needing to make a request. The continental breakfast was another letdown. The scrambled eggs were dry, lumpy, and had a strange grey tint. The bacon and sausages were cold, and orange juice was served in plastic cups. There was very little fresh fruit, and to top it off, they had a random speaker on the floor playing radio ads during breakfast—a strange and unpleasant ambiance for a morning meal. I’m glad I didn’t pay for breakfast for my entire stay, because it definitely wasn’t worth it. The Wi-Fi was by far the worst I’ve encountered in any hotel. It disconnected constantly and, when connected, barely reached speeds of 5 Mbps. For a hotel in a tourist-heavy area, this is unacceptable and suggests a clear lack of awareness of guest needs—especially for travelers who rely on Wi-Fi to plan outings or stay in touch. Noise was another major issue. The elevator makes a blaring siren-like noise when it opens, which woke me up every single morning. The walls and doors are paper-thin, making it easy to hear people walking or talking outside, and the doors slam shut loudly, adding to the disturbance. Finally, while not the hotel’s fault, there were a few homeless individuals living around the property, which might make some guests feel uneasy, particularly at night. All in all, while the staff were excellent and the location worked, there were just too many frustrating and avoidable issues—poor housekeeping, unusable Wi-Fi, subpar breakfast, noise problems, and a lack of attention to guest experience basics. I wouldn’t recommend staying here unless the hotel makes significant improvements across the board.

We've stayed at this hotel twice. The premium room and standard room only differ in size and the presence of a desk. The renovation is brand new, with a fresh and understated design. The elevator operates silently but is slow. The soundproofing between rooms could be better, but if you just need a place to sleep while traveling and want to quickly depart from Termini for other parts of Italy, it's ideal and budget-friendly.

Arrived at the hotel past midnight on the first day and was given a noisy room, 402 – remember that number! It felt like I'd walked into a magnetic field. There was a huge boiler right below the room, making noise all night long, so I couldn't sleep at all. The city tax was also super expensive: 6 euros for one person, 12 euros for two. Breakfast wasn't great either; all the dishes were cold, even the eggs. The only upside is its proximity to the central station, about a 15-minute walk.

Una piacevole sorpresa vicino alla Fontana di Trevi. Bella stanza con arredamento curato e molto pulita. Ottima esperienza soprattutto grazie alla disponibilità e gentilezza del proprietario che ha fatto di tutto per rendere perfetto il nostro soggiorno! Ci torneremo!!!

We stayed here for four nights in June of 2025. The location of the hotel is generally good for getting to some of the more noteworthy site (Trevi Fountain, Spanish Steps, etc.). There's a metro station around 8 minutes walk away, which opens up most of the rest of the city pretty well. We walked from here to the Vatican, which took around 35 minutes, but would be less than half that by cab. The surrounding area is great for clothing shops, but the food we found nearby was mostly so-so, and frequently over-priced tourist fare, though I'm sure if you walk a little farther from the hotel you can find some good options. The room itself was booked for a family of four, and was comfortable. The bathroom and shower had good water pressure, and the AC worked just fine. Some of the sheets were not quite clean, but we just didn't use the one we found slightly dirty. The beds were comfortable and a good size. The room and hotel have little to no facilities, so you're really just paying for room and the location. The exterior entrance is not well marked, and we actually walked past it on the street several times. If you're thinking of booking here, I'd recommend just looking for the GAP store which is directly across the street, much easier to find. Our interactions with the hotel staff were limited. We received a number of automated messages, some of which were contradictory, or had out of date information. After booking and paying for the room (a non-refundable booking) we were told there was an extra ”city tax” not included which would need to be paid before checking in which amounted to around an extra $90 or so, and the offered price of an airport transfer service went up as soon as we requested it (from 85 euros to 95). The hotel arranged the transfer service for us, but the driver left the airport before we could get out of the passport control due to another booking. The driver service showed up at the hotel at the time the flight was supposed to arrive, even though the flight was late, and you'd expect them to know that going through passport control takes easily an hour, so this seems to be quite poor planning on behalf of either the hotel or the service. We ended up taking a taxi from the airport which was also slightly over half the price of the transfer service, so I'd recommend skipping their service, it seems like a rip-off. Taxis from the airport to the city center seem to be subsidized by the government, and were a fixed price of 55 euros (for a normal size car big enough for 4 people) at the time we visited. The train from the airport is also not a bad idea if you're comfortable using the metro, as the train station is just 3-4 metro stops from the nearest metro station to the hotel (Spagna). Overall, we enjoyed our stay, but felt like we mostly paid for the location.

TLTR: This is not a 4 star hotel. The location is great, but literally everything else is a compromise… Let me start with 2 advantages of this hotel, since it won’t take long. The first is location. You literally take the north exit from Roma Termini to Via Marsala, cross two streets and take a right - and you are there! It’s that simple :) The other advantage is breakfast: it’s the same everyday, but it’s decent, much better than I expected. And now to the disadvantages… First and foremost: there was black mold in the bathroom! Lots of it. Why “lots”? Because the acceptable amount of mold in the bathroom for a 4 start hotel is zero. Second, the bed didn’t have a headboard. Do you know the acceptable number of headboards for a 4 start hotel? You guessed it: at least one :) The bed was actually two beds crammed together (which I don’t mind), but there was no duvet cover! Seriously: there was a sheet to sleep on, a separate sheet to cover yourself, a warm blanket and a sheet to put over it! Needless to say that during the night the sheet that was between the body and the blanket would be carried away. And yeah, all this 3-in-1 construction was tucked under the mattress like the future of Italy depends on it! What the actual ****?! Do you sleep like that at home? I bet you don’t; so, why would you sleep like that in a 4 star hotel?! Thirdly, there were no slippers, no microwave, no ******* table to eat from, no teakettle, no iron, no shower curtain, nothing! What we got was two paper cups in the bathroom and that’s it. 4 star hotel class service, right? It gets better! If we wanted hot water, we had to go downstairs from the 4th floor to get it from a broken *** mid-sized boiler located right next to the reception desk! Dear guests of this 4 star hotel, please don’t mind my wife getting some hot water for her noodles while you check in and pay tourist tax, it’s fine. When in Rome, you know… Fourthly, the quality of everything in the room was not great… to say the least. The walls were dirty, the hair dryer was really bad, the bottom of the bathroom door was broken. What the ****, guys?! Have you heard of amortization of assets or something? Not cool, not cool. I pay the tax, you fix the ******* door, ok? Lastly, my favorite… there was such a big gap under the front door of the room that everything that was happening on the hotel floor sounded like it was happening in our corridor. I don’t mind people walking past our door, but it really felt like there constantly was a stranger in our room. Couldn’t sleep well because of that. And let me tell you that there was some loud love-making somewhere on the floor… and I felt like a couple was ******* in our corridor! 4 star hotel experience? Not by a bit… All right, let me tell you why I put such a stress on this “4 star hotel” thing. The problem is that in Italy stars in a hotel don’t mean anything! I mean, they mean that the building has a certain amount of facilities, space, etc., but there is no correlation with the quality of staying in a room. Seriously, we stayed in a 3 star hotel in Venice and the room there was much better! To sum it up, this hotel is nice if you need a quick stay next to the railway station… but if you plan to spend more than two days in it… just pick something else if your budget allows. If not: well, you still got the location and the breakfast :) P.S. Cheers to the Asian and the African girls at the reception desk! You are the best :)

The hotel has a convenient location, two steps from the Trevi Fountain. Overall, you can stay here for a couple of nights, but next time I'll look for something more comfortable. Cleanliness is mixed: on the one hand, the room was cleaned every day, bed linen and towels were changed, and the bathroom was well-cleaned. On the other hand, the carpet in the room is definitely unnecessary, why do they use it in hotels with high traffic? The carpet was poorly cleaned (or not cleaned at all) by the time we arrived, so we walked around the room exclusively in slippers. The bathroom was very stuffy, like a sauna, and we could not figure out how to deal with the air conditioning, it seemed that the bathroom was heated centrally. However, the air conditioning in the room itself did not work, but we did not contact them, since the nights were warm and we did not freeze. Yes, an important point! There is no soundproofing in the hotel at all, I woke up at night and early in the morning from footsteps in the hallway and someone's conversations.