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"The front desk service of the hotel is warm and thoughtful, and the problems raised can be solved with heart. The overall environment is warm and quiet, and the rooms are clean and tidy. Will choose again next time. The environment is very good, and the surrounding air is very good"

"After two weeks in mainland China we were disappointed not only by the lack of amenities at the hotel but also the service. Unfortunately the Hong Kong government no longer permits bottles of water - however this still doesn’t mean the hotel couldn’t provide bottles of boxed water or be a little more creative with its solutions.  In the room itself we had two small towels- no additional towels for hand, and no face towels. The shower curtain is material and a little old / gross. What was most surprising was the service. Checking in at 8pm on a Friday evening we asked for a recommendation for a spot to eat in the area. She assured us multiple times we would find absolutely nothing open except for McDonald’s. For a hotel of this quality we were surprised by the lack of any knowledge whatsoever by the staff, but also a little disgusted by the recommendation.  If you want a better impression of Hong Kong I would advise looking elsewhere."

"Great location and very central. The room will be a bit of a squeeze for two people with large suitcases however. It's sorta like those rooms in Japan. Cleanliness was good, water pressure good, breakfast each morning delivered to your room is such a great idea and it's a good start to the day. The staff are good. A man in particular was so nice, helpful and welcoming. The girl who checked me in was nice but I think she needs to be a bit less sassy. Otherwise all is good and I will stay again. Thank you"

"⭐️⭐️⭐️⭐️⭐️location = very near MTR, Bus, shop, supermarket, restaurant, atm, banking etc. ⭐️⭐️⭐️⭐️⭐️cleanliness = very nice housekeeper with full service mind ⭐️⭐️⭐️⭐️service = 24 hr of front desk in 1st floor (no water/ no hot water/ no toilet) ⭐️⭐️⭐️ amenities = everything is small & narrow (lift/ bed/ bathroom), no water, no refrigerator one day I came back to the hotel at the same time with group of tour, so long waiting of getting lift. Too many people and also their luggages can get in the lift only 2-3 persons per lift🤣"

"Very nice and comfortable. May be crammed for a couple with lots of luggage. Hotel is 5-10 mins walk from the Wan Chai metro station, and less than 5 mins walk to the ding ding tram station."

"The Mercury is in a very good location - plenty of restaurants, convenience store and close to MTR station, about 5 mins walk. The room is spacious but the bed could be bigger (my husband is 6’2 and he struggled to sleep as the bed was too small for him."

"The location is a 5 minute walk from Mong Kok station and from there you can get to almost anywhere in Kowloon / Hong Kong easily. Mong Kok is a lively neighborhood with great place to eat and drink all over the place. Hotel staff were friendly and helpful throughout the stay and made things very easy."

"Noise from the other room at 4am - very loud and disturbing- unable to sleep. Complained to the receptionist, they did come up to see and then called the room. They were quiet for a few min and then continued even louder.  Our complaints made no difference whatsoever and therefore we checked out right away! The noise was really unbearable.  Although the staff was helpful but did not resolve the issue could’ve given us another room but no, there’s no other room.  I understand the building was converted from a commercial property into a hotel, but the room walls are too thin.  The feel and the vibe of the hotel is amazing, but again unfortunate that it was too noisy"

"Hotel is located near shops & eateries, very convenient. Can catch Metro about 10 mins walk and change to Airport train. Excellent stay, though the room is quite small. But all is good. Lots of shopping."

"Always the best experience at the Ritz! Wonderful team of staff at the club lounge and room is meticulously maintained and spacious, can’t wait to be back again!"