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"Terrible attitude from the front desk staff. The clerk managed to mix up the rooms allocated to our party and then, rather arrogantly, blamed us for swapping rooms, when in reality I had to change rooms because the heater in the original room was not working. I even apologised in case there had been any misunderstanding after a long journey, but instead of trying to resolve the situation professionally, she replied that she was also tired. To make matters worse, it later became clear that the confusion stemmed from the room allocation system itself, with room numbers being noted on a piece of paper with handwritten markings. If it had not been for the other member of staff, who remained calm, understanding, and helpful throughout, I would have packed my belongings and left immediately. This is simply not the right way to treat paying guests. Customer service should focus on resolving problems, not shifting blame. Unfortunately, this experience left a very negative impression of what could otherwise have been a pleasant stay"

"Excellent location, large lawn outside the house, birds and flowers"

"The room was exquisite yet practical, very clean and quiet. The hotel staff were very professional, and the on-duty attendant was wonderfully warm and appropriate – please give them my compliments. The breakfast was lavish and offered excellent value for money. If I return to China, I'll definitely stay at this hotel again and recommend it to my friends."

"Front office staff all great. Nice gym. Rooms refurbished, neat and clean though a bit small. Only complaint is the housekeeping. A little spotty. One of the day no housekeeping despite hanging the housekeeping required card outside the door the whole day. And then 2 of the days they just removed the rubber mat for the bath tub. I asked reception to for it to be replaced and they gave me fabric floor mats instead of rubber mats. So in all, will recommend for the location if you wanna stay around the airport but not at the airport. There is a small town Crawley for food, malls and supermarket within walking distance."

"Made a last minute booking to stay the night after touching down in Gatwick at night with a migraineq, not knowing how isolated the place was. Its was dark and eerily quiet to get to, room was without heating and the hot water kettle was rusty and peeling. Still for the price, a very decent place to near the airport that offers a phone to directly call for United cars shuttl"

"Clean rooms, comfy beds, and friendly staff. Great value for the stay"

"The hotel is next to the midway highway to Brighton, and we reduced the trip to Seven Sisters Cliff half the time so we could reach the attractions earlier. The customer service is warm and thoughtful, the parking is convenient, and it is a good place to live!"

"Lovely hotel, but the shuttle service that takes you there and back is confusing, mostly not on time. If u want a peacefull quiet hotel after a long trip, i would recommend it. Not many staff available to help with luggage, it would be difficult fir elderly people with luggage, as they have to handle it alone. Otherwise all was clean and nice."

"Amazing stay , always such a positive vibe on arrival and on our extended days . reception has been superb as well as the breakfast stay in the morning . Which reminds me to also comment the mouth watering Full English which hit the spot ! Would recommend for family’s and couples , also travellers as it’s great for quick access to town and having the opportunity to enjoy a nice walk around the countryside"

"We had a lovely overnight stay at the Sandman. It was wonderfully clean and quiet. The desk service was very good and they were helpful, noting we would be checking out before breakfast service and offering us a picnic breakfast to take with us. The only downside of this hotel was its isolation which meant you needed to use the restaurant on site. The servers were polite and attentive but the kitchen was incredibly slow, which was very disappointing. We also tried the pool and gym which were clean and basic."