Δείτε αληθινές αξιολογήσεις και πληροφορίες από πραγματικούς ταξιδιώτες για να σας βοηθήσουν να βρείτε το ιδανικό κατάλυμα
Δημοσίευση21 Ιούλ. 2026|Deluxe Loft Twin
phun Pitt khuanWe had a very pleasant stay at Aloft Surabaya Pakuwon. The hotel is new, modern, and very well maintained, with clean rooms and excellent facilities. The bed was very comfortable, which made for a great night's sleep.
The buffet breakfast offered a good variety of food. A special thank you to Mr. Arul, who was exceptionally friendly, attentive, and helpful throughout our stay. His warm hospitality made our experience even more enjoyable.
The 24-hour gym is a great bonus for guests who like to work out at any time of the day.
One thing to note is the location. The hotel is next to Pakuwon City Mall, which is different from Pakuwon Mall. If your main destination is Pakuwon Mall, expect about a 40-minute Grab ride depending on traffic.
Overall, we had a great experience at Aloft Surabaya. The comfortable rooms, excellent service, and modern facilities make it a hotel I would happily recommend and stay at again.
Εμφάνιση περισσότερων
Τιμή ανά διανυκτέρευση από:232 BRL
Δημοσίευση6 Ιούν. 2026|Executive Suite With 1 King-size Bed
Guest UserStayed for one night during a layover. Overall, it was good. It's rare to find a hotel where you're not bothered by street noise downstairs. The only downside is the restaurant food is terrible and there's nothing else around. My advice is to eat before you arrive.
Εμφάνιση περισσότερων
Τιμή ανά διανυκτέρευση από:180 BRL
Δημοσίευση13 Απρ. 2026
tiramita
the room is really comfy, the breakfast was great, but i hape there’s another option for the savory one, especially the western food. the coffee was really good even though it came from a coffee machine, i got a 7th floor room and the night view was great, also really close to Graha Pena, there are a plenty options of food there, so if you’re hungry at night, just walk for 15-20 minutes and you’re arrived
for me the location was great, near to airport and some of bus offices, but in front of it was a train track, so even at night it kinda noisy, the room isn’t a soundproof room, i can hear a lot of noises from the room besides me
Εμφάνιση περισσότερων
Τιμή ανά διανυκτέρευση από:130 BRL
Δημοσίευση16 Απρ. 2026
Guest User
Excellent value for money! I stayed in Surabaya for over 10 days and tried several hotels, and this one truly stands out for its breakfast quality. They offer a wide variety of fruits, various local desserts (though I didn't quite dare to try them), and even ice cream. What I particularly loved, though, was the daily availability of hot ginger and hot cinnamon tea.
Εμφάνιση περισσότερων
Τιμή ανά διανυκτέρευση από:125 BRL
Δημοσίευση6 Ιούλ. 2026
MyTripsI stayed at this hotel for three nights. Overall, the stay was fine, but my experience at check-in could have been much better.
I arrived earlier than the standard check-in time and was informed that early check-in would require an additional charge. I explained that I had just completed a long journey and was hoping for some flexibility, but the receptionist insisted that check-in was only available at 2:00 PM. Fortunately, after waiting for some time, they eventually allowed me to check in earlier.
I understand that hotels have policies regarding check-in times. However, I believe a more flexible and customer-oriented approach, especially when rooms are already available, would greatly improve the guest experience. Many other hotels are able to accommodate such requests without unnecessary rigidity.
I hope the hotel will consider providing more flexible and welcoming service in the future.
Εμφάνιση περισσότερων
Τιμή ανά διανυκτέρευση από:104 BRL
Δημοσίευση20 Ιούλ. 2026|Executive Room
Saikhnaa Amarsaikhan
The room could use a proper deep clean as you can see grime in places like the shower head or the toilet flush but overall it was a nice suite. The complimentary drinks and snacks were very generous. The breakfast boxes were great and the laundry was fast and effective but I realized later that they didn’t return my laundry bag which was disappointing. Also it took a long time for the reception to confirm whether they could get my laundry done within 14 hours and they passed me along to a lot of different people to confirm that.
Εμφάνιση περισσότερων
Τιμή ανά διανυκτέρευση από:124 BRL
Δημοσίευση8 Απρ. 2026
Guest User
Very good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there.
The only stuff i can think of this hotel could improve on is stuff others mentioned before already:
Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen.
Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.
Εμφάνιση περισσότερων
Τιμή ανά διανυκτέρευση από:130 BRL
Δημοσίευση4 Μάιος 2026
damayps
I had request for non smoking room and away from elevator but I got room in front of elevator and smoking room, buat it's still ok, hopefully next time the hotel can concern to special request
Εμφάνιση περισσότερων
Τιμή ανά διανυκτέρευση από:180 BRL
Δημοσίευση9 Ιούλ. 2026
Guest UserBefore I begin the review, let me say that the front desk staff of the hotel have been extremely understanding and accomodating. They ensured most of my complaints were addressed. So this review isn't a reflection on them. They graciously changed my room three times due to the following issues I faced.
But having said that, the hotel itself is a disaster. The walls were essentially thin cardboard and you could hear everything from the adjacent rooms - from people coughing their lungs out, sneezing, talking to ********** - literally everything. In the bathroom you hear some continuously banging noise coming from somewhere as if there is construction going on - maybe it's from the plumbing. You surely need ear plugs if you decide to get a good night's rest.
There were mosquitos in the room I was given on the first night. There was also no hot water in the bathroom at night. It was at best luke-warm. The safe was not working and the sheets and pillow covers were stained. The couch was stained.
The worst part about the first room was a serious hygeine issue. The commodes have a retractable bidet. It was covered in faeces. It was too disgusting to take a picture of but I showed it to the manager.
After I complained they changed the room but I couldn't sleep properly because of loud neighbours in the adjacent room. You can also see from the pictures that the rooms aren't maintained well. There's water seepage and damaged furniture.
I had to request a change of room again but even this room had loud neighbours and a poorly cleaned bathroom with hair everywhere. I just cleaned it myself and adjusted as this was my last night of the stay. I ended up staying in 3 different rooms during my 3 night stay.
This hotel needs to be shut down and renovated. They first need to build proper walls in between rooms. Their housekeeping staff also needs proper training.
Εμφάνιση περισσότερων
Τιμή ανά διανυκτέρευση από:141 BRL
Δημοσίευση24 Νοέμ. 2025
Anonymous User
Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%.
My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished.
I feel that the staff put on a brave face and they are professional in their duties.
Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it.
If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!!
The owners need to reinvest!!
Εμφάνιση περισσότερων
Τιμή ανά διανυκτέρευση από:91 BRL