Very accommodating. Lovely rooms. Location is great as it is near Stratford upon Avon and Warwick so you can spend a day in both. Use of facilities are good. Very happy to recommend this to someone.
The hotel was lovely and the staff were professional, although they could have been slightly more friendly. The room did not have AC which was a big disappointment as we were very hot, but overall the facilities and spa was great.
The location and ambiance of this hotel are truly exceptional, and I would highly recommend it. The view was absolutely breathtaking, and the on-site spa with its indoor swimming pool added a wonderful touch of relaxation to the stay.
The only small drawback was that they were unable to provide a toothbrush upon request. Aside from that, everything else exceeded expectations.
The location of the hotel is very good at a golf course in the suburbs, very close to the highway but you have to drive. The only complaint is that the breakfast is really bad and everything else is pretty good
The room is on the top floor, a typical British attic renovation, with a very limited view, but other than that it's OK, especially the service in the restaurant is great. In the morning, because I was in a hurry, the lady in the restaurant helped me prepare some food temporarily, which was great, thank you
This hotel is the most cost-effective hotel in my trip to England, very value! The room is large, the bed and pillows are very comfortable, the facilities are complete, the parking is free, and the breakfast is superb! In fact, it should be an old manor transformation, the garden is super large, reminding me of Downton Manor. The little brother at the front desk is super humorous and has a rich expression.
Lovely hotel. Very friendly staff at breakfast. Poor food service from bar in evening. Preordered dinner for 19.10 - arrived at 19.40 after serving people who’d ordered later.
We enjoy staying this hotel especially for the convenient location with parking space. Join the hotel membership, you will enjoy the exclusive reserved area in the restaurant for breakfast and fast check in/ check out queue.
Great location, and beautiful grounds ~ parking was hard to find.
The room was clean and tidy, with a nice firm bed, the Weather was very warm, and even though there was a fan in the room the heat was stifling and so hot! The so called “air con” was useless!
The indoor swimming pool was a good size, but it was so incredibly hot in the building, it was hard to breathe!! (Open the doors to let some oxygen in!)
The evening meal was good, as was the breakfast the following morning.
Quite expensive for a mediocre stay.
Lovely staff throughout.
Couple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
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8,9/10
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Δείτε όλα τα ξενοδοχεία με Pools στην πόλη Warwickshire
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8.9/10
Very Good
GGuest UserCouple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!
AAnonymous UserThe location and ambiance of this hotel are truly exceptional, and I would highly recommend it. The view was absolutely breathtaking, and the on-site spa with its indoor swimming pool added a wonderful touch of relaxation to the stay.
The only small drawback was that they were unable to provide a toothbrush upon request. Aside from that, everything else exceeded expectations.
GGuest UserThe room is on the top floor, a typical British attic renovation, with a very limited view, but other than that it's OK, especially the service in the restaurant is great. In the morning, because I was in a hurry, the lady in the restaurant helped me prepare some food temporarily, which was great, thank you
GGuest UserGreat location, and beautiful grounds ~ parking was hard to find.
The room was clean and tidy, with a nice firm bed, the Weather was very warm, and even though there was a fan in the room the heat was stifling and so hot! The so called “air con” was useless!
The indoor swimming pool was a good size, but it was so incredibly hot in the building, it was hard to breathe!! (Open the doors to let some oxygen in!)
The evening meal was good, as was the breakfast the following morning.
Quite expensive for a mediocre stay.
Lovely staff throughout.
AAnonymous UserVery accommodating. Lovely rooms. Location is great as it is near Stratford upon Avon and Warwick so you can spend a day in both. Use of facilities are good. Very happy to recommend this to someone.
DDONGThis hotel is the most cost-effective hotel in my trip to England, very value! The room is large, the bed and pillows are very comfortable, the facilities are complete, the parking is free, and the breakfast is superb! In fact, it should be an old manor transformation, the garden is super large, reminding me of Downton Manor. The little brother at the front desk is super humorous and has a rich expression.
GGuest UserWe enjoy staying this hotel especially for the convenient location with parking space. Join the hotel membership, you will enjoy the exclusive reserved area in the restaurant for breakfast and fast check in/ check out queue.
GGuest UserLovely hotel. Very friendly staff at breakfast. Poor food service from bar in evening. Preordered dinner for 19.10 - arrived at 19.40 after serving people who’d ordered later.
GGuest UserThe hotel was lovely and the staff were professional, although they could have been slightly more friendly. The room did not have AC which was a big disappointment as we were very hot, but overall the facilities and spa was great.
GGuest UserThe location of the hotel is very good at a golf course in the suburbs, very close to the highway but you have to drive. The only complaint is that the breakfast is really bad and everything else is pretty good
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